My wife and I visited the Hull city centre shop for a general enquiry regarding a cruise. We have been on many holidays around the world, but never been on a cruise. We were dealt with by Emille, who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Two of us called into the Hull branch of Hayes to only make enquiries. Approx half hour later walked out, having booked! The young lady was so helpful, not only Krakow sorted, but 2 trips and airpo... See more
Company replied
We popped into the Paragon St branch to inquire about the possibilities around a family group holiday. I don't think there were any aspects that your advisor (Neve) did not cover. We left armed with a... See more
Company replied
The young lady who dealt with us was so helpful and made the experience of booking our holiday very easy.She is a very pleasant,well spoken and polite young lady and would be a credit to any organisat... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
748 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always book with Rosie
Always book with Rosie. Always helpful friendly and gets us the best price. Thankyou rosie
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Neve was amazing with us
Neve was amazing with us. She was so helpful and listened to everything we wanted. She was great, so patient with us and took the time to look at all options for our Holliday. Perfect! Thank you Neve, you was a star x
May 16, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review! Neve is a star and a credit to our branch, we hope you have the best holiday and we will see you again for the next one!
Booking our first cruise
My wife and I visited the Hull city centre shop for a general enquiry regarding a cruise. We have been on many holidays around the world, but never been on a cruise. We were dealt with by Emille, who was very friendly, polite, professional and obviously very knowledgeable. There was no hard sell and the various options were explained to us in detail. Emille made booking the cruise a pleasant experience and as stated we were not pressurised into booking upgrade and trips etc.
May 11, 2026
Reply from Hays Travel - Hull
We appreciate you sharing your experience. We're so glad to hear that you found your experience pleasant and that the options were explained in detail. Thank you for taking the time to leave such amazing feedback. It was lovely speaking to you and booking this for you. Emillie
We found Lizzie very helpful in finding…
We found Lizzie very helpful in finding our holiday
And very knowledgeable too. We would definitely contact her when we book our next holiday
May 8, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review, Dianne. Lizzie is a credit to our branch, we hope you had the best holiday and I'm sure Lizzie will get your next dream holiday booked in no time!
Two of us called into the Hull branch…
Two of us called into the Hull branch of Hayes to only make enquiries.
Approx half hour later walked out, having booked!
The young lady was so helpful, not only Krakow sorted, but 2 trips and airport parking! Brilliant job!
May 3, 2026
Reply from Hays Travel - Hull
We appreciate your kind review, Lynda. We're glad you got so many amazing holidays booked with us! Please do come in and let us know everything about them!
As soon we walk throw the door we was…
As soon we walk throw the door we was greeted by rose
Very nice lady very happy wath she did for us
Make us feel to go back to book another holiday
Great service well done
May 5, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review, Nigel. Rosie is a credit to our branch! We hope you have a wonderful holiday, can't wait to see you again to book the next one!
Excellent service!
Lovely friendly Hays rep helped us book our holiday. The shop was clean and bright and everything went smoothly!
Will definitely use Hays again.
May 6, 2026
Reply from Hays Travel - Hull
We appreciate you being so happy with the service, Helen. We hope you have a wonderful time and we can't wait to see you again to book your next holiday!
Stress free holiday booking.
The young lady who dealt with us was so helpful and made the experience of booking our holiday very easy.She is a very pleasant,well spoken and polite young lady and would be a credit to any organisation.
May 6, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review. Amy is a credit to our branch, we hope you have the best holiday and we can't wait to see you again to book your next one!
Booking our cruise
All the staff at the Hull branch particularly Emily showed patience and knowledge regarding our cruise
May 1, 2026
Reply from Hays Travel - Hull
Thank you, Christina! We hope you have an amazing time on your cruise. We can't wait to see you again to book the next one!
Reply from Hays Travel - Hull
Thanks Shaun, Amy is a credit to our branch! We're glad we could get your amazing holiday booked for you! Have an amazing time and we will see you again for your next holiday!
It was a little confusing
It was a little confusing , I had 3 or 4 different members of staff contact me regarding the same thing and once booked received another call from them and they didn't know I had booked and I'm still not 100% sure if it is ...
May 1, 2026
Reply from Hays Travel - Hull
Hi there,
I’m really sorry for the confusion you experienced — I completely understand how that would feel a bit frustrating.
It looks like your enquiry was being looked after by a couple of our team members, which is why you may have received multiple contacts. We’re very sorry for any mix-up caused by this.
I can absolutely reassure you that your holiday is 100% booked and confirmed ✅
If you’d like, I’d be more than happy to give you a quick call to go through everything and put your mind fully at ease. Just let us know a convenient time to contact you.
Thanks so much for your patience, and we really appreciate you booking with us, Rosie
I recently booked my holiday with Elise…
I recently booked my holiday with Elise to Jamaica she was so helpful efficient and quick at responding. Everything was booked and documents sent before the end of the day. 😊
April 29, 2026
Reply from Hays Travel - Hull
We hope you have the best time in Jamaica! We can't wait to see you again for your next holiday!
Extremely disappointed with the service…
Extremely disappointed with the service been given, incorrect booking then trying to charge me extra to correct the mistake they made. I would definitely not recommend Hays Travel. I have taken this issue further to ABTA and awaiting response.
Response to Hays comment - i was assured it was single beds pushed together to make a double. You haven't been helpful in any way only wanting more money, Discusting.
April 28, 2026
Unprompted review
Reply from Hays Travel - Hull
Hi Ricky,
Thank you for your review. We’re very sorry to hear that you’re disappointed with your experience.
We understand how important arrangements like this are, especially for a group booking. We can confirm that all documentation was issued correctly in line with the details selected at the time of booking. Room types were confirmed as part of this process, and no alternative request was raised with us prior to travel.
We’re sorry that this has led to frustration and that you feel let down by the outcome. We also note that you have chosen to take this matter further. As the case is now being handled externally, we are unable to comment in detail at this stage, but we will of course cooperate fully with the process.
Kind regards,
Hull Paragon Team
Nice agent smart and helpful x
April 26, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review, David! Lizzie is a shining example of what makes Hays Travel so incredible. Have a lovely holiday, we will see you again for the next one!
Great lass on desk very happy with…
Great lass on desk very happy with service thank you x
April 14, 2026
Reply from Hays Travel - Hull
Thanks so much Aaron! Chloe is a credit to the team, we hope you have a wonderful holiday! See you next time you need another holiday with Hays!
Holiday
Always a pleasure to pop in and book our holiday with Rosie very good manager and is very knowledgeable about the holidays and advice defo recommend
April 10, 2026
Reply from Hays Travel - Hull
Hello Jeanette, thank you for leaving this amazing review. It was lovely speaking to you and booking this. :)
Excellent service and attention to detail as usual.
We popped into the Paragon St branch to inquire about the possibilities around a family group holiday. I don't think there were any aspects that your advisor (Neve) did not cover. We left armed with all the info we required and were able to confirm and book a holiday a day or so later.
April 10, 2026
Reply from Hays Travel - Hull
Hello Owen, thank you for leaving this amazing review it as great booking this for you and speaking to you I am happy I could help. -Neve :)
As always a very good experience
As always a very good experience. Went to pick up our tickets and ended up booking another holiday.emillie is very pleasant and very helpful
April 10, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review I am happy you had a great experience and we hope to see you again. :)
Great customer service
The customer service was excellent
Got my holiday that little bit cheaper what I had seen online which was great , the apartment I'd chosen was given feedback on which was a good bonus knowing I'd picked a good one
April 10, 2026
Reply from Hays Travel - Hull
Thank you Natalie, we appreciate your wonderful review and hope to see you again. It was lovely speaking to you and getting this booked. :)
Reply from Hays Travel - Hull
Thank you for leaving a fab review, it was lovely speaking to you. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.