Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Always attentive regardless of the staff member. Nothing is too much trouble. Would not go anywhere else now.
Company replied
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent. Will definitely book again using Emille 😋
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
823 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always attentive regardless of the…
Always attentive regardless of the staff member. Nothing is too much trouble. Would not go anywhere else now.
August 20, 2026
Reply from Hays Travel - Hull
Thank you for your wonderful feedback! We are so pleased to hear that received attentive service. We really appreciate your kind words. :)
Highly recommend
Very professional,helpful,and patient 🤩a lovely lady called Rosie was very knowledgeable.highly recommended
August 19, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review! 🤩 We’re delighted to hear that Rosie provided you with such professional, helpful and patient service. We’ll be sure to pass your kind words on to her. Thank you for recommending us! 😊
Reply from Hays Travel - Hull
Thank you so much for your lovely review! 😊
We’re delighted to hear that you found our service professional. We always strive to provide the best possible experience, so your feedback really means a lot to us.
We hope you have a fantastic holiday and look forward to welcoming you back again soon! ✈️☀️
The Hays Travel Hull Team
Reply from Hays Travel - Hull
Thank you very much for your review! :)
Rosie from the hull city centre branch…
Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
August 17, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely feedback! 💙 We’re delighted to hear that Rosie listened to exactly what you were looking for and found you the perfect holiday without any pressure. We really appreciate your recommendation and hope you have an amazing time! ✈️☀️
Hays Hull paragon street 5 star
Hays in Hull paragon street are truly amazing always book any holidays with this travel agent short stay or long holiday breaks there so reasonable prices and if you have a budget they can always make u a package up give these guys a 10/10 ( I’ve used AMY a few times now she’s an apprentice but is amazing and has the patience of a saint bless her ) :)
January 15, 2026
Reply from Hays Travel - Hull
Thank you so much for your amazing review! 🥰✈️💙
It means the world to the whole team here at Hays Travel Hull Paragon Street to know you always choose us for your holidays, whether it’s a short break or a big adventure! 🌍☀️
And Amy will be absolutely thrilled to hear your lovely comments! 🥹💗 She really does put so much care and patience into finding the perfect holiday for every customer, and we’re so proud of her!
Thank you for trusting us time and time again, and for your incredible 10/10 recommendation! ⭐️ We can’t wait to help you plan your next getaway! 🏖️✈️🌴
Staff very helpfully and friendly did…
Staff very helpfully and friendly did there best to get booking i wanted Thank you to Laci
August 15, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review! 🥰💙
We’re so pleased to hear that you found our team friendly and helpful, and that Laci was able to do everything she could to help you get the booking you wanted! ✈️🌴
Laci will be absolutely delighted to see your kind words! 🥰 Thank you for choosing Hays Travel Hull Paragon Street, and we hope you have an amazing holiday! ☀️🌊✈️
We look forward to helping you plan your next adventure! 💙
helpful and professional
Lady who helped us was very helpful and professional. It’s one of the reasons we come back to book with you.
August 13, 2026
Reply from Hays Travel - Hull
Thankyou very much Alyson, for leaving your lovely review about Laci, I will be sure to pass your kind words onto her as i know she will truly appreciate this! Thankyou again for choosing us!😊Hays Travel Hull
Great happy smiley service from Rosie…
Great happy smiley service from Rosie thanks for sorting out holidays x
August 2, 2026
Reply from Hays Travel - Hull
Thank you for your wonderful 5-star review! We are so pleased to hear that our team helped you with your holiday arrangements. :)
Great service,Great staff ,Great…
Great service,Great staff ,Great holidays and Great prices
August 13, 2026
Reply from Hays Travel - Hull
Thank you for your wonderful 5-star review! We are so pleased to hear that you enjoyed our service, staff, holidays, and prices. We truly appreciate your kind words. :)
Great holiday booking experience.
Great holiday booking experience.
Lizzie went above and beyond to get us the best holiday and came in on budget.
We paid on the day for canada and usa.
And had a real laugh in store where we picked up a lovely surprise gift from the washing line.2 bright pink suitcase tags.
The week after we contacted the store to ticket our trip and they even booked our seats .many thanks to Emily for that.
These 2 girls are very organised and do their very best for us the customer.
July 25, 2026
Reply from Hays Travel - Hull
Thank you for your fantastic review! We are so pleased to hear that you had such a great holiday booking experience and that our team were able to find you the perfect trip. We're delighted you enjoyed the surprise gift and that we could assist with your ticketing and seat booking. We truly appreciate your kind words about our team's organisation! :)
Reply from Hays Travel - Hull
Thank you so much Richard for your wonderful feedback! We’re delighted to hear that you received exceptional service from us, Your kind words mean a lot, and we hope to welcome you back again soon!😊Hays Travel Hull
The staff at Hayes in the Town Centre…
The staff at Hayes in the Town Centre are so helpful
And patient we have enjoyed all our trips with Hayes thank you
August 2, 2026
Reply from Hays Travel - Hull
Thank you so much for your wonderful feedback! We are delighted to hear that our team has been so helpful and that you've enjoyed all your trips with us. :)
She was kind thoughtful and explained…
She was kind thoughtful and explained everything clear and precise .very good at her job
August 10, 2026
Reply from Hays Travel - Hull
Thank you for this lovely feedback Malcolm. We appreciate your amazing review and we are happy we could help! - Hays Hull
Reply from Hays Travel - Hull
Thank you for your lovely feedback Dawn, we appreciate it! - Hays Hull team
The staff who helped me with my booking…Laci and another colleague whose name I don't remember (she completed the booking for me)
The staff who helped me with my booking were polite, friendly and helpful.
August 6, 2026
Reply from Hays Travel - Hull
Thankyou Christina for leaving your Kind words! We really appreciate you taking the time to share your experience and hope to welcome you again soon!😊Hays Travel Hull
Exceptional service
Member of staff who booked my Dublin weekend was so polite and answered every question,nothing was too much trouble for her, booking process was made easy and hassle free, service from Hays was exceptional
August 8, 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave a review and thank you again for booking :)!
Emillie took everything I asked for a…
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent.
Will definitely book again using Emille 😋
August 8, 2026
Reply from Hays Travel - Hull
Thank you so much for the lovely review and thank you again for booking :)
I Had initially Requested A Quote For A…
I Had initially Requested A Quote For A Cruise But Could Not Find One Suitable So I Chose A Package Holiday Which Emily Quickly Processed And Booked Superb Service
August 7, 2026
Reply from Hays Travel - Hull
Thank you Ken, and thank you again for always booking with us :)
Senior Service.
My friend and i, both seniors had no idea how to book holidays by ourselves so went into Hays Travel and a very nice young lady soon had found us exactly what we needed, she was very helpful and friendly and sorted us out in no time.
August 4, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review! 🥰 It’s wonderful to hear that you and your friend felt so well looked after and that we were able to find you exactly what you were looking for. ✈️🌴
We know booking a holiday can sometimes feel a little overwhelming, so it’s great to hear that our team made the process easy and enjoyable for you both. 😊
We hope you have a fantastic holiday and look forward to helping you with your next adventure! 🌍✈️
Thank you again for choosing Hays Travel! 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.