Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
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Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Always attentive regardless of the staff member. Nothing is too much trouble. Would not go anywhere else now.
Company replied
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent. Will definitely book again using Emille 😋
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
823 reviews
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It was a little confusing
It was a little confusing , I had 3 or 4 different members of staff contact me regarding the same thing and once booked received another call from them and they didn't know I had booked and I'm still not 100% sure if it is ...
May 1, 2026
Reply from Hays Travel - Hull
Hi there,
I’m really sorry for the confusion you experienced — I completely understand how that would feel a bit frustrating.
It looks like your enquiry was being looked after by a couple of our team members, which is why you may have received multiple contacts. We’re very sorry for any mix-up caused by this.
I can absolutely reassure you that your holiday is 100% booked and confirmed ✅
If you’d like, I’d be more than happy to give you a quick call to go through everything and put your mind fully at ease. Just let us know a convenient time to contact you.
Thanks so much for your patience, and we really appreciate you booking with us, Rosie
I recently booked my holiday with Elise…
I recently booked my holiday with Elise to Jamaica she was so helpful efficient and quick at responding. Everything was booked and documents sent before the end of the day. 😊
April 29, 2026
Reply from Hays Travel - Hull
We hope you have the best time in Jamaica! We can't wait to see you again for your next holiday!
Extremely disappointed with the service…
Extremely disappointed with the service been given, incorrect booking then trying to charge me extra to correct the mistake they made. I would definitely not recommend Hays Travel. I have taken this issue further to ABTA and awaiting response.
Response to Hays comment - i was assured it was single beds pushed together to make a double. You haven't been helpful in any way only wanting more money, Discusting.
April 28, 2026
Unprompted review
Reply from Hays Travel - Hull
Hi Ricky,
Thank you for your review. We’re very sorry to hear that you’re disappointed with your experience.
We understand how important arrangements like this are, especially for a group booking. We can confirm that all documentation was issued correctly in line with the details selected at the time of booking. Room types were confirmed as part of this process, and no alternative request was raised with us prior to travel.
We’re sorry that this has led to frustration and that you feel let down by the outcome. We also note that you have chosen to take this matter further. As the case is now being handled externally, we are unable to comment in detail at this stage, but we will of course cooperate fully with the process.
Kind regards,
Hull Paragon Team
Nice agent smart and helpful x
April 26, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review, David! Lizzie is a shining example of what makes Hays Travel so incredible. Have a lovely holiday, we will see you again for the next one!
Great lass on desk very happy with…
Great lass on desk very happy with service thank you x
April 14, 2026
Reply from Hays Travel - Hull
Thanks so much Aaron! Chloe is a credit to the team, we hope you have a wonderful holiday! See you next time you need another holiday with Hays!
Holiday
Always a pleasure to pop in and book our holiday with Rosie very good manager and is very knowledgeable about the holidays and advice defo recommend
April 10, 2026
Reply from Hays Travel - Hull
Hello Jeanette, thank you for leaving this amazing review. It was lovely speaking to you and booking this. :)
Excellent service and attention to detail as usual.
We popped into the Paragon St branch to inquire about the possibilities around a family group holiday. I don't think there were any aspects that your advisor (Neve) did not cover. We left armed with all the info we required and were able to confirm and book a holiday a day or so later.
April 10, 2026
Reply from Hays Travel - Hull
Hello Owen, thank you for leaving this amazing review it as great booking this for you and speaking to you I am happy I could help. -Neve :)
As always a very good experience
As always a very good experience. Went to pick up our tickets and ended up booking another holiday.emillie is very pleasant and very helpful
April 10, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review I am happy you had a great experience and we hope to see you again. :)
Reply from Hays Travel - Hull
Thank you for leaving a fab review, it was lovely speaking to you. :)
Brilliant service
The girl we was very helpful. She wasn’t pushy let us decide where we wanted to go and did the best she could for us to get a great price on two holidays
March 29, 2026
Reply from Hays Travel - Hull
Thank you for your wonderful review, I am happy to here about your amazing experience and we hope to see you again. :)
Freindly staff .
Freindly, helpful staff that make you feel that you are already starting your holiday. A great experience that Hayes staff should be applauded.
March 28, 2026
Reply from Hays Travel - Hull
Hello, I am so glad to here about your positive experience thank you for leaving this wonderful review. :)
Service was swift
Service was swift, polite and pleasant
Booking completed within our budget range
Staff helpful and it was a very easy process for us
April 3, 2026
Reply from Hays Travel - Hull
Thank you for this amazing review! It was a pleasure booking this and we hope to see you again. :)
Reply from Hays Travel - Hull
Thankyou so much Elizabeth for leaving this lovely feedback! We are so glad you had a positive experience with us, and we will always be more than happy to plan your next getaway in the future!😊Amy
Emilee has been fantastic really…
Emilee has been fantastic really helpful never too much even though I was a pain
Neve helped a bit too thank you both
Credit to your team xx
March 29, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review Billie, we really do appreciate this and nothing was any trouble! We look forward to seeing you for your tickets :) Emillie and Neve
Great experience
Great experience, simple and hassle free, Emillie found exactly what I was looking for for and at a great price, definitely recommend Hays in Hull
March 22, 2026
Reply from Hays Travel - Hull
Thankyou so much Sally for leaving this lovely feedback! We are glad Emillie was able to find the perfect holiday for you, and we will always be more than happy to assist in the future!:) I will make sure i pass this onto her! Amy😊
Well informed and polite
The young woman adviser Emilie saw me immediately; was very well informed and organised my travel in a matter of minutes. She seemed to know about my destination (Portugal) and was able to advise about the best flights.
March 19, 2026
Reply from Hays Travel - Hull
Thankyou very much Alistair for leaving this lovely review for Emillie, i will be sure to pass this onto her as she will really appreciate your kind words! Our team will always be more than happy to help again in the future! Amy😊
Emillie was excellent
Emillie was excellent, responsive and comprehensive, all the information I needed with options, easy to understand friendly
March 20, 2026
Reply from Hays Travel - Hull
Thankyou very much Christopher for leaving your kind words! We're so glad Emillie was able to provide all the information you needed, and you had a great experience! Thankyou again, Amy😊
It is always a pleasure to go to Hays…
It is always a pleasure to go to Hays Travel-Hull obviously because I am booking a holiday! But the staff are so helpful and make the process straightforward and stressless.
March 18, 2026
Reply from Hays Travel - Hull
Thank you so much Susan, our main aim is to make our customers smile and we are SO glad that you did! :) Chloe
Reply from Hays Travel - Hull
Thank you so much for your amazing review Karl- I hope you are excited for your cruise, you will love it! :) Emillie
Excellent service
Excellent service. Elise, the agent who found us flights was friendly, knowledgeable and patient.
Many thanks
regards
Frances
kelly
March 14, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review - we really do appreciate you taking the time to leave a review! :)
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