Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
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Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent. Will definitely book again using Emille 😋
Company replied
My friend and i, both seniors had no idea how to book holidays by ourselves so went into Hays Travel and a very nice young lady soon had found us exactly what we needed, she was very helpful and frie... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
823 reviews
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Amazing from start to end
Amazing from start to end , emillie was so helpful and friendly . Absolute pleasure
June 16, 2026
Reply from Hays Travel - Hull
Thankyou so much Michelle for leaving your kind words about Emillie, I will pass this onto her as I know she will appreciate this! We cant wait to help you plan your next in the future!Amy😊
Amy the travel sgent eent through…
Amy the travel sgent eent through everything with us to mske sure we got the holiday we required.
June 6, 2026
Reply from Hays Travel - Hull
Thank you so much for your amazing review Meryl :) Amy
Both Neve and Rosie were knowledgeable…
Both Neve and Rosie were knowledgeable and helpful
June 1, 2026
Reply from Hays Travel - Hull
Thankyou Mandy for leaving us a review! We really appreciate this and we can't wait to help you again in the future!:)
Reply from Hays Travel - Hull
Thankyou Leanne for your lovely review, and choosing us!:)
Reply from Hays Travel - Hull
Thank you for your lovely review John- it was a pleasure to book your holiday :) Amy
The staff are amazingly helpful better…
The staff are amazingly helpful better still knowledgeable. Love Hays travel I would never use anyone else.
May 31, 2026
Reply from Hays Travel - Hull
Thank you for your amazing review - thank you for choosing us to book your next adventure, we really appreciate your custom :)
Reply from Hays Travel - Hull
Thank you very much for your lovely review - we really appreciate your kind words :)
Hull Store - Visit / 5 Star!
We went into the Hull store and sat with Emillie, she has been absolutely amazing, helped us with all our questions and queries. It was the smoothest we have booked a holiday and this one is very special because it's our honeymoon. So thank you Hays Travel for helping us with this!
May 22, 2026
Reply from Hays Travel - Hull
Thank you so much Sophie for your amazing review- your honeymoon is going to be fabulous and I really appreciate you picking me to book this for you! I cannot wait to see your pictures :) Emillie
Emillie at the the Paragon Street…
Emillie at the the Paragon Street branch Hull was so helpful and professional made booking a holiday a pleasure. Any questions or requests were handled swiftly and met what we asked for.
May 25, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review Joanne- it was an absolute pleasure to book your trip! We will see you when you collect your tickets :) Emillie
Friendly service
Friendly service. Given plenty of information and choices. No forced selling. Also the staff remember me from other bookings.
May 23, 2026
Reply from Hays Travel - Hull
Thank you so much for you lovely review Roger- it was a pleasure to get your trip to Prague booked!! :)
Always book with Rosie
Always book with Rosie. Always helpful friendly and gets us the best price. Thankyou rosie
May 16, 2026
Reply from Hays Travel - Hull
Thank you very much for your lovely review!
Rosie :)
Neve was amazing with us
Neve was amazing with us. She was so helpful and listened to everything we wanted. She was great, so patient with us and took the time to look at all options for our Holliday. Perfect! Thank you Neve, you was a star x
May 16, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review! Neve is a star and a credit to our branch, we hope you have the best holiday and we will see you again for the next one!
Booking our first cruise
My wife and I visited the Hull city centre shop for a general enquiry regarding a cruise. We have been on many holidays around the world, but never been on a cruise. We were dealt with by Emille, who was very friendly, polite, professional and obviously very knowledgeable. There was no hard sell and the various options were explained to us in detail. Emille made booking the cruise a pleasant experience and as stated we were not pressurised into booking upgrade and trips etc.
May 11, 2026
Reply from Hays Travel - Hull
We appreciate you sharing your experience. We're so glad to hear that you found your experience pleasant and that the options were explained in detail. Thank you for taking the time to leave such amazing feedback. It was lovely speaking to you and booking this for you. Emillie
Two of us called into the Hull branch…
Two of us called into the Hull branch of Hayes to only make enquiries.
Approx half hour later walked out, having booked!
The young lady was so helpful, not only Krakow sorted, but 2 trips and airport parking! Brilliant job!
May 3, 2026
Reply from Hays Travel - Hull
We appreciate your kind review, Lynda. We're glad you got so many amazing holidays booked with us! Please do come in and let us know everything about them!
As soon we walk throw the door we was…
As soon we walk throw the door we was greeted by rose
Very nice lady very happy wath she did for us
Make us feel to go back to book another holiday
Great service well done
May 5, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review, Nigel. Rosie is a credit to our branch! We hope you have a wonderful holiday, can't wait to see you again to book the next one!
Excellent service!
Lovely friendly Hays rep helped us book our holiday. The shop was clean and bright and everything went smoothly!
Will definitely use Hays again.
May 6, 2026
Reply from Hays Travel - Hull
We appreciate you being so happy with the service, Helen. We hope you have a wonderful time and we can't wait to see you again to book your next holiday!
Stress free holiday booking.
The young lady who dealt with us was so helpful and made the experience of booking our holiday very easy.She is a very pleasant,well spoken and polite young lady and would be a credit to any organisation.
May 6, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review. Amy is a credit to our branch, we hope you have the best holiday and we can't wait to see you again to book your next one!
Booking our cruise
All the staff at the Hull branch particularly Emily showed patience and knowledge regarding our cruise
May 1, 2026
Reply from Hays Travel - Hull
Thank you, Christina! We hope you have an amazing time on your cruise. We can't wait to see you again to book the next one!
Reply from Hays Travel - Hull
Thanks Shaun, Amy is a credit to our branch! We're glad we could get your amazing holiday booked for you! Have an amazing time and we will see you again for your next holiday!
It was a little confusing
It was a little confusing , I had 3 or 4 different members of staff contact me regarding the same thing and once booked received another call from them and they didn't know I had booked and I'm still not 100% sure if it is ...
May 1, 2026
Reply from Hays Travel - Hull
Hi there,
I’m really sorry for the confusion you experienced — I completely understand how that would feel a bit frustrating.
It looks like your enquiry was being looked after by a couple of our team members, which is why you may have received multiple contacts. We’re very sorry for any mix-up caused by this.
I can absolutely reassure you that your holiday is 100% booked and confirmed ✅
If you’d like, I’d be more than happy to give you a quick call to go through everything and put your mind fully at ease. Just let us know a convenient time to contact you.
Thanks so much for your patience, and we really appreciate you booking with us, Rosie
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