Hi niaomi was amazing so helpful she answered all our questions promptly,and also showed us every detail of the cruise which was perfect thankyou soo much 😁
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good service and hays staff made everything easy and simple everything we needed in one place thank you will be using again
Naomi looked after me yesterday and She is part of Hays travel at the holderness Road branch which are always extremely friendly and give great advice. We have confidence in their ability to find... See more
Company replied
I booked 2 holidays with Keiran on Saturday morning. Nothing was too much trouble for him. He gave us some comparisons so that we could afford 2 holidays and he even looked at a holiday for next year.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Holderness Road, HU9 3JA, Hull, United Kingdom
- 01482534921
4.9
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solo traveller
Enquired on line, and Lexie got straight back after I told her exactly what I was looking for, she was quick and very helpful,
The price was good and later Lexie called and double checked everything with me
I am really happy with the quick and efficient service I received
January 11, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Kieren was an excellent travel agents.
January 11, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Elisha was very helpful and listened to…
Elisha was very helpful and listened to what wonted thank you
January 11, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Winter Sun
Was trying to book with Jet2 online and was having problems so called Hays Morrisons in hull as i booked last year with them and they were so brilliant , and once again they came up trumps. Got me the holiday i wanted for the price i wanted. Nothing is too much trouble for them they are so lovely , professional and thorough . 5 stars again from me
January 8, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Booking with Hays Travel
We love booking our holidays with Hays.
Elisha booked our recent holiday.
If anything goes wrong with the holiday we can go into the shop & get it sorted.
All the staff are knowledgeable regarding holiday destinations, we have had some lovely holiday's with Hays Travel thank you
January 8, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we could help :)
Helpful staff
January 6, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Fast and helpful service
Fast and helpful service. We came away happy after booking a holiday in Jersey
December 30, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
👍🏻⭐️⭐️⭐️⭐️⭐️
Elisha at the Holderness road branch was very helpful and knowledgeable, answered everything I needed to know, went above and beyond to help. Hays is always my first port of call for anything holiday related 👍🏻⭐️⭐️⭐️⭐️⭐️
December 28, 2025
Reply from Hays Travel - Hull Morrisons
We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that you found our team member helpful, knowledgeable, and that they went above and beyond. :-)
Holiday with Hayes
The young man who sorted 2 holidays for us was exceptional. His name is Kieran.Nothing was too much trouble. He is a credit to the business.
December 31, 2025
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we really appreciate it :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Friendly,knowledgable staff.
December 28, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Everything was organised efficiently
Everything was organised efficiently, swiftly and professionally. Thank you to Stephanie and the team at Morrisons Holderness Road Branch. You are my first port of call when booking any holiday and you have never let me down. I really appreciate your care, patience and understanding, as I am not the easiest customer to deal with.
Merry Christmas and Happy New year to you all
December 17, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help, Merry Christmas and a happy new year to you to :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we could help :)
Elisha was very professional and helpful.
Elisha was very professional and helpful.
She found us just the holiday we wanted.
She was also good getting special assistance for 1 of our party. We always like to go to Hays it’s such a friendly place.
December 16, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
brilliant very helpful
brilliant very helpful
lexi was amazing shes such a lovely person 💗
went above n beyond very polite and super chatty thanks 😊
December 5, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we could help :)
Dream holidays
I have given a 5 star review as the staff were soo helpful and pleasant. Really patient with me whilst I ask them to look at different dates for my booking. The end result was perfect. I now have the best booking for my cruise next year. 100% highly recommend to always book through Hays travel and P&0 cruise 😊
December 3, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Nice and pleasant and quick service
Nice and pleasant and quick service, nothing is to much trouble xx
November 26, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we could help :)
Alesha went that extra mile to make the…
Alesha went that extra mile to make the necessary enquiries to make sure we got the holiday we wanted.
November 30, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Helpful friendly informative staff who…
Helpful friendly informative staff who talked us through all aspects of the trip we were enquiring about.
November 22, 2025
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.