Hi niaomi was amazing so helpful she answered all our questions promptly,and also showed us every detail of the cruise which was perfect thankyou soo much 😁
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are friendly and helpful. I've been booking holidays with them for a number of years and will continue to do so.
Company replied
Naomi looked after me yesterday and She is part of Hays travel at the holderness Road branch which are always extremely friendly and give great advice. We have confidence in their ability to find... See more
Company replied
As always nothing was too much trouble very friendly and helpful staff and got me a great holiday at an even greater price wouldn’t go anywhere else
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Holderness Road, HU9 3JA, Hull, United Kingdom
- 01482534921
4.9
Excellent
869 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff
February 15, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review :)
Great Service
Great Service, always very friendly and because we have booked several times they remember what we need ( usually two rooms ) and it makes it so easy. Would definitely recommend Hays Travel. Many Thanks
February 2, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help you :)
Elisha and Naiomi
Elisha and Naiomi, who organised our booking, were absolutely fantastic. The communication was really clear and they got back to me straightaway. They also made sure that we got everything we needed in our holiday package.
February 10, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Fantastic very patient advisor nothing…
Fantastic very patient advisor nothing too much trouble
February 15, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help!
Emily was very helpful and informative
Emily was very helpful and informative. Nothing too much troible. Had to phone in after initial vizit, very helpful and friendly
February 14, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help!
Elisha was very professional and really…
Elisha was very professional and really put me at ease booking my holiday to vegas on my own.
Went above and beyond her duties to make me feel better
Really appreciate thanks
February 13, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help, hope you have an amazing trip :)
Staff very helpful no problem looking…
Staff very helpful no problem looking for best deals .very friendly and professional
February 11, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Helpful and friendly staff
Helpful and friendly staff. Answered all our questions. I have booked with Hays a number of times and have always been happy with the service
February 3, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Excellent service
Excellent service, Elisha couldn’t have been more helpful and gave us an excellent selection of cruises to choose from based on our requirements - nothing was too much trouble.
February 9, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Experience was ok In
Experience was ok , would have been better if the agent was a bit slower when moving round the screen.
February 4, 2026
Reply from Hays Travel - Hull Morrisons
Thank you for this feedback :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Naomi was brilliant and made the…
Naomi was brilliant and made the booking easy booked a few holidays with hays at morrisons holderness road and all the staff are really friendly
February 2, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
We were assisted by Alisha Jubb in the…
We were assisted by Alisha Jubb in the Morrisons Hull branch. Service was exceptional we will be back. Andy Hodson & Elaine Pamplin😊
February 1, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
As always excellent service
As always, the service was excellent, well informed and an easy process.
February 2, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
The girl who booked our holiday was…
The girl who booked our holiday was brilliant, we went in to book a holiday for a lot of us, she was very patient we us and managed to get us a good deal.
We was in the place for a couple of hours and was kept with the same girl which was great.
January 31, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Made everything so easy explaining all…
Made everything so easy explaining all the details
February 1, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Emily was fab
Emily was fab, knowledgeable and gave recommendations. Happy to look through trip advisor reviews for us in the hope that we avoid the sunbed wars and other bits we want to avoid
January 31, 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.