Always recieve a warm welcome, they remember us from previous bookings we've made in the past. Very efficient and help find the holiday we're looking for, wouldn't go anywhere else . Thankyou again.
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Cheryl was brilliant. Friendly and very knowledgable. Her communication was fantastic and on time which is hard to stick to when dealing with face to face and telephone customers. Made the process so... See more
Company replied
The lady Cheryl was amazing and found us the holiday perfect for 6 of us in 2027. All booked and deposit paid and everything written down what each individual has to pay. Amazing xx
Company replied
Very friendly and helpful and explained everything well . Didn't rush us and we were sent lots of information which was easy to understand. This is my 3rd year booking with Hays
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
887 reviews
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Spoke to Ruby on the phone, usually like to go into fa e to face. She was brilliant and got the holiday all booked, so thank you
Spoke to Ruby on the phone, i normally go into Ilkeston Hayes. The service was brilliant and got the holiday i was after all booked 😀 🙌
July 13, 2026
Reply from Hays Travel - Ilkeston
Hi lovely, thankyou for this nice review! I'm glad we could get it sorted for you :) Ruby xx
Always recieve a warm welcome
Always recieve a warm welcome, they remember us from previous bookings we've made in the past.
Very efficient and help find the holiday we're looking for, wouldn't go anywhere else . Thankyou again.
July 12, 2026
Reply from Hays Travel - Ilkeston
Thank you for such a lovely review, it's always a pleasure. I hope you have an amazing time :) Tash
Very friendly and efficient staff
July 5, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a brilliant time in Tenerife :) Tash
Very friendly and helpful and explained…
Very friendly and helpful and explained everything well . Didn't rush us and we were sent lots of information which was easy to understand. This is my 3rd year booking with Hays
July 7, 2026
As usual a very good way to book a…
As usual a very good way to book a holiday. Very helpful and friendly staff making it an easy stress free experience. Thankyou
July 7, 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me a review, it is very much appreciated. I look forward to booking many more for you in the future - Cheryl :)
The lady Cheryl was amazing and found…
The lady Cheryl was amazing and found us the holiday perfect for 6 of us in 2027. All booked and deposit paid and everything written down what each individual has to pay. Amazing xx
July 5, 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave such a lovely review. It really was a pleasure to book your family holiday for you. I look forward to booking many more in the future - Cheryl :)
As usual very helpful with everything…
As usual very helpful with everything we asked nothing too much trouble for staff to do excellent service
July 5, 2026
Reply from Hays Travel - Ilkeston
Thank you for the review, as always we hope you both have a brilliant time! :) Tash
Cheryl was brilliant
Cheryl was brilliant. Friendly and very knowledgable. Her communication was fantastic and on time which is hard to stick to when dealing with face to face and telephone customers. Made the process so straightforward. Thank you
June 30, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time out of your busy day to leave us a review. It is very much appreciated - Cheryl x
Cheryl was very pleasant and…
Cheryl was very pleasant and informative. Really looking forward to our cruise.
June 28, 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me a review. It was my pleasure to book the trip to celebrate your special birthdays. I look forward to booking many more trips for you in the future - Cheryl :)
As always the staff were friendly and…
As always the staff were friendly and very helpful, making sure I got the best deal for the type of holiday I wanted.
June 21, 2026
Reply from Hays Travel - Ilkeston
Thank you, Sabine - so glad we were able to help you find what you needed. Have a wonderful time away! Lily x
Amazing service as always
Amazing service as always. Wouldn’t book a holiday with anyone else.
June 28, 2026
Reply from Hays Travel - Ilkeston
So glad that we got something sorted - can't wait to hear all about it - Cheryl :)
So helpful and friendly
So helpful and friendly, gave them what I needed and they delivered!
June 20, 2026
Reply from Hays Travel - Ilkeston
Thank you so much, Russell. Hope you're enjoying yourself and getting plenty of r&r!
Lily
Hays Travel Ilkeston
Excellent personal service every aspect of the holiday was covered even booked the escape lounge at the airport also better currency exchange rates when you book with Hays Travel.
June 24, 2026
Reply from Hays Travel - Ilkeston
Thanks for coming in to us, Ian - have a wonderful time away!
Always greated with a smile,and we were…
Always greated with a smile,and we were made to feel comfortable.Lovely staff 👍
May 17, 2026
Reply from Hays Travel - Ilkeston
It was a pleasure to book your holiday again. We really appreciate you booking with us. I am sure you will have a fabulous time again. We look forward to booking the next one. Thanks again Dawn :-)
Tash was excellent we went in with…
Tash was excellent we went in with certain dates wanting a last minute holiday . We both came out happy and looking forward to to our break
June 21, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you both have a brilliant time :) Tash
Ruby was a little unsure how to deal…
Ruby was a little unsure how to deal with our booking as she was a newer memberofstaff. But other members of staff were ready to help her. Our booking was dealt with as we requested. Thank you.
June 21, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, we both hope you have an amazing time on your Alfa holidays
Great advice another holidy booked.The…
Great advice another holidy booked.The staff are very experienced and nothing is to much trouble.
June 21, 2026
Reply from Hays Travel - Ilkeston
So pleased we finally got this destination ticked off the list. Can't wait to hear all about it - Cheryl :)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a brilliant time on your cruise :)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you both have a fab time in Zante :)
Helpful though out our booking.
Helpful though out our booking.
Made us feel at ease .
So we booked three holidays with you.
Thanks
June 5, 2026
Reply from Hays Travel - Ilkeston
Thank you for the kind review, it's always a pleasure :)
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