Hays Travel - Ilkeston Reviews 

928
TrustScore 5 out of 5

4.9

31 Bath St, DE7 8HF Ilkeston, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... See more

Company replied

Rated 5 out of 5 stars

We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... See more

Company replied

Rated 5 out of 5 stars

George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 31 Bath St, DE7 8HF, Ilkeston, United Kingdom

  • 01158605346

4.9

Excellent

TrustScore 5 out of 5

928 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(928)

116,812 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were served by George

We were served by George. He made the process of booking our holiday very easy. He was pleasant and helpful. Thank you George.

August 25, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thanks you for taking the time to leave me this review. I really appreciate your kind comments and hope you have an enjoyable trip. Thanks, George

Rated 5 out of 5 stars

Dawn was very helpful

Dawn was very helpful. She went through various places and discussed and researched different hotels.

August 20, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you so much for taking the time to leave a review. I will make sure that your comments on passed on to Dawn - Cheryl :)

Rated 5 out of 5 stars

We had a good welcome as soon as we got…

We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not to far for us thanks again ruby keep up the good work

August 23, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thankyou so much for this lovely review! I'm so glad I could get it sorted for you- Ruby :)

Rated 5 out of 5 stars

You go one mile further

You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays travel in the brightest of ways possible. Keep doing what you do and being who you are

August 27, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thankyou for this kind review. I'm glad we could get it booked in for you - Ruby + George :)

Rated 5 out of 5 stars

Always a great experience

Hays staff are always very helpful and efficient

August 15, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you for taking the time to leave this 5* review. We appreciate your kind comments and hope to see you again soon. Thanks, George

Rated 5 out of 5 stars

Great company to book your holidays…

Great company to book your holidays with very professional,very helpful they go above and beyond to make sure you get the perfect holiday you want, nothing is to much trouble for them .have booked many holidays with this company and will continue to do so many thanks to hays travel x

August 13, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you Debbie for leaving me a lovely review . Lily :)x

Rated 5 out of 5 stars

Lovely, helpful staff

George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search.
He told us about feedback from other customers and didn't put us under any pressure.

August 12, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you for taking the time to leave this 5* review. It was a pleasure assisting you with your booking, I'm sure you will have a brilliant time. Thanks, George

Rated 5 out of 5 stars

Booking our holiday again and it went…

Booking our holiday again and it went as smooth as silk.no matter how long you sat there with the staff looking at the computer to search for your holiday ,they never rush you you have as much time as you need.all the staff are lovely and smiley and it's worth a visit.I myself don't really go anyway else but Hays travel 😊

August 13, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thankyou for taking the time to leave us this lovely review. Its always a pleasure to help you with your holidays :) - George and Team Ilkeston x

Rated 5 out of 5 stars

I needed travel insurance

I needed travel insurance. Staff polite and friendly, listened to our requirements. Explainded the terms and conditions. Happy with service recieved.

August 5, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

thank you so much for leaving a lovely review :)xx

Rated 5 out of 5 stars

Always helpful and able to answer…

Always helpful and able to answer questions. George was easy to discuss our requests with.

August 11, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thankyou for leaving this lovely review, I'm glad I could help you with your holiday - George.

Rated 5 out of 5 stars

Great service

Great service

August 10, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you for your patience and for taking the time to leave us a review, it is very much appreciated - Cheryl :)

Rated 5 out of 5 stars

Travel guide was totally knowledgeable…

Travel guide was totally knowledgeable about every destination, took all our requirements into consideration, help me get the best deal. I can go on holiday after 30 years without having to worry about anything. Oh and super friendly.

August 10, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you so much for leaving such a lovely review! It really was my pleasure to help you get your holiday booked, thank you for making it so easy for me. I look forward to booking many more holidays for you in the future - Cheryl :)

Rated 5 out of 5 stars

Efficient service

Efficient service. We had done some research pre visit so knew what we wanted ...but we always prefer to book in shop rather than online. Such good service frkm knowledgable staff.

August 9, 2026
Hays Travel - Ilkeston logo

Reply from Hays Travel - Ilkeston

Thank you for the lovely review, I hope you have an amazing time in Greece :) Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look