No matter who we work with at Hays in Irvine, the experience is always, without fail, easy, pleasant, and productive. Hays helps us with anything we need, including assisted travel and great idea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honestly, I can’t recommend Keira enough! She made booking our holiday so ridiculously easy that I’m now wondering why I ever bothered trying to organise holidays myself 😂 Keira was brillian... See more
Company replied
The team within the store in Irvine very promptly quoted me for the short city break I had asked about and gave me information on the hotel and flight times. We booked within 24 hours. We have now use... See more
Company replied
Lisa, who booked our holiday was very helpful and patient with us, as we didn't have a destination in mind at the time. We eventually decided on half board at the four star Park Plaza hotel in Pula,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Rivergate, KA12 8EH, Irvine, United Kingdom
- 01294507666
4.9
Excellent
631 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was very friendly & welcomed u…
Staff was very friendly & welcomed u straight away above & beyond
June 3, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Very helpful and knowledgeable girl who…
Very helpful and knowledgeable girl who arranged our cruise holiday.
June 3, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Excellent service
Excellent service from Joanne who was really marvelous and helped us get the holiday we wanted.
June 2, 2025
Reply from Hays Travel - Irvine
Hope you have an amazing time when you go :)
Made feel welcome 👍
Made feel welcome, pleasant and polite got the holiday we wanted at a good price 👍
May 31, 2025
Reply from Hays Travel - Irvine
Thank you for taking the time to leave this review :) I hope you have an amazing time when it comes!
Very helpful and pleasant be using again
May 16, 2025
Reply from Hays Travel - Irvine
Thanks Claire, it was lovely working with you. We hope you have a fantastic holiday.
Kind Regards
Laura
Great service
Dealt with Laura and Lisa and both were great in assisting us with our cruise booking.
May 20, 2025
Reply from Hays Travel - Irvine
Thank you for taking the time to send review. Hope you both enjoy your cruise :)
Harry was very knowledgeable and…
Harry was very knowledgeable and professional when doing my booking
May 19, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Absolutely brilliant
Absolutely brilliant.
Lady who took our booking was amazing . ( Sorry can't remember her name )
She was very informative and extremely friendly and helpful.
May 11, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
First time enquiring about a cruise
First time enquiring about a cruise, just went in to price and we were put at ease by the lovely Sharon. She went over dates, prices, cabins, all that went on on a cruise ship. We took up 2 hours of her time and nothing was too much bother for her. We were hooked and booked up instantly highly recommended Hays Travel.
May 15, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments, I really appreciate them, I am passionate about cruses and sometimes I forget to stop talking :-) but I'm really glad you found all the information helpful and that you now have a wonderful cruise to look forward to.
Sharon was very helpful.
Sharon was very helpful.
Got us the holiday we loved.
Loved it so much booked again.
May 16, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Reply from Hays Travel - Irvine
Thank you for your review, we hope you have a great holiday when it comes.
FANDABBIDOZY
The young man (Harry) was very helpful and pleasant to me at all times he went out of his way to help make my experience an enjoyable one he even offered me refreshments while i waited
May 10, 2025
Reply from Hays Travel - Irvine
Thank you for you kind feedback, much appreciated. Hope you have a great holiday when it comes.
Excellent Service
Lisa was excellent and very patient to find a good holiday for us in Europe in early June.
We did not know where we wanted to go but quickly found a four star hotel in in Majorca All Inclusive Adults only and good flight times from Glasgow.
May 9, 2025
Reply from Hays Travel - Irvine
Thank you both so much :) Always a pleasure x
Having used Hays for a number of years…
Having used Hays for a number of years now, I always enjoy coming into the shop. The girls that work there are always friendly and keen to help. They know what I am looking for.
May 7, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
I always book with hays travel
I always book with hays travel, every holiday I have been on it’s been superb! The staff are super friendly and always willing to help you find the right holiday for you and your family.
Thank you
May 1, 2025
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Brilliant will use again
Lovely experience knowledgable bubbly friendly lady who seemed to completely click straight away what we wanted. In and booked a multicentre holiday in an hour slightly under budget too. Very happy thank you.
May 4, 2025
Reply from Hays Travel - Irvine
Thank you so much for your review. It was a pleasure :)
Reply from Hays Travel - Irvine
Thank you for your kind comments.
Really fantastic local company to use
Really fantastic local company to use. Really trust these guys in putting my trips together. Always get me a really good competitive price. I always like to have a budget and always plenty of options are found me. I like to use the same company as they know exactly what we are looking for and what’s best suited for our personal taste. They also have all our booking history so booking trips is so easy and seamless ✨✨✨
May 2, 2025
Reply from Hays Travel - Irvine
Thank you so much Sarah :) It's always great having you and the girls in! x
Lisa was helpful and very patient
Lisa was helpful and very patient! She knows her holidays and was only too happy to source other dates
April 29, 2025
Reply from Hays Travel - Irvine
Thank you so much for taking the time to leave this review :)
I hope you have an amazing time when it comes!
Lisa was very cheerful and helpful…
Lisa was very cheerful and helpful during the face to face booking process and called us when advised she would.
Would use this agency again.
May 1, 2025
Reply from Hays Travel - Irvine
Thank you so much Julie :) I hope you have an amazing time when it comes!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.