Hays Travel - Irvine Reviews 

Great

Also hays chap was great

Allison was so helpful & friendly.
She just seemed to know what we were looking for & was really knowledgeable about the different resorts, so we were confident booking with her

Had a great experience booking my first solo trip abroad extremely helpful and knowledgeable staff withh customer services excellent 👍

Kiera is always very helpful takes time to explain each rezort and assists us with every aspect of our trip

Wee went into our hays travel in Irvine told Joanne what wee wanted and where wee wanted to go and she could not do enough to help us she is really nice the amount of times a emailed her to change destinations as my family kept changing there minds as wee we’re party of 20 but she kept her posture and sorted things out without complaining then when wee decided for last time Joanne could not do enough to help me get best deals for us as wee have people with disabilities in our group and she was so good we’re looking forward to the holiday well done jays for having an outstanding employee

Keira was very helpful, got us a great quote for a multi city holiday. With a minor adjustment, we booked the next day.

Very helpful and understood everything quite easily

As always great service. We booked to go to Australia but due to the situation in the Middle East we decided to change our route. This was done there and then with no hassle. Thank you Sharon.

Allison @Hays Irvine was very helpful in finding me a very good last minute deal. My first choice of destination was not suitable but Allison was able to offer me a good alternative. Always book with Hays Travel Irvine.

A very competent advisor who actually turned on her computer in the Irvine office, unlike the advisor in the Largs branch who said if we were not going to book that day she wasn't going to show us anything on her system. Alison Kemp got a sale unlike the Largs office, the Irvine office team got a sale in November 2025 too when we booked to go to Lanzarote. Answer, go to Irvine, great service, Largs no service.

Joanne was extremely knowledgeable, pleasant, patient and helpful. Seamless booking

Lisa responded to my telephone request promptly and answered all questions I had. We decided to proceed with booking and she completed all the online checking information for us which was great. We requested parking as part of our cruise; this was not available with the cruise line but she offered an alternative as part of our initial quote information.

Service was excellent and went through everything with us,

The excellent service provided by Joanne and Sharon were a credit to Hays Travel. All of our questions and queries were speedily and professionally dealt with.

We went into the branch not really knowing where we wanted to go. Very quickly Lisa showed us a few possibilities and before long the decision was made. She remembered us from previous trips and remembered the type of things we liked from previous holidays. She made the whole visit very pleasant.

you do not need a “great”experience to book a holiday, you do need expertise from whoever you are talking to and at Hays that is what you get.

sought back on advice on various options towards our next holiday , as we had just returned our last venture.Have dealing Sharon Cowan who is an excellent represetative for many years and holidays .would always come back to Hays travel.

Joanne is excellent customer advisor helps us with our needs and provides great advice. Helped us with our issues on our return from Caribbean and arranged our new holiday.

Alison was very helpful with all the details of our enquiry.