Jan was very friendly and efficient. She did what she said she would in terms of calling back and sending confirmations, all within agreed timescales. Fantastic service!
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Always happy to help with any queries, very professional and sorts everything out. We always use Jan for our holidays.
We like to book our next cruise while on board to get the benefits attached, like an on-board spending account. Our arrangement is always immediately sent to Jan Gledhill at Hays our local rep who the... See more
Company replied
Jan@hays travel really helped us find a perfect 40th Birthday cruise. Nothing was ever too much to ask, had few queries on location of room and Jan went above and beyond throughout our booking.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jan Gledhill, HX2, Halifax, United Kingdom
- 01422 734056
4.9
Excellent
117 reviews
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Jan was very friendly and efficient
Jan was very friendly and efficient. She did what she said she would in terms of calling back and sending confirmations, all within agreed timescales.
Fantastic service!
July 28, 2026
Happy holidays.
Always happy to help with any queries, very professional and sorts everything out. We always use Jan for our holidays.
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Jan Gledhill
Thank you Christine. it is always a pleasure to help you with your cruises. Jan x
Jan always makes the process easy
Jan always makes the process easy. She’s very responsive and efficient.
April 15, 2026
Hays come up trumps again
As always Jan has made booking an amazing trip so easy. She planned exactly what we asked for and at the budget we wanted. A smooth and easy booking process.
March 29, 2026
Reply from Hays Travel - Jan Gledhill
Thank for your lovely words Trudy. This one is a fabulous trip and i already cant wait to see the pics. Jan x
fast replies and very helpful
fast replies and very helpful. fully explained everything
March 16, 2026
Reply from Hays Travel - Jan Gledhill
Thank you for your review. It was my pleasure to help you with your safari. You will have the most amazing time. Jan
Jan was great
Jan was professional and answered my question made me feel at ease whist arranging a safari trip in 2028 cannot wait Jan arranged a New York holiday last year and have decided to go back this year Jan has also arranged flights hotels to Toronto to do a bucket list trip to niagra falls thank you Jan cannot wait
March 16, 2026
Reply from Hays Travel - Jan Gledhill
Thanks Bron. Its my pleasure to help you with you travel plans. This one is a beaut. Jan x
Another superb service from Jan!
March 2, 2026
Reply from Hays Travel - Jan Gledhill
Thank you for your kind feedback Richard. It's very much appreciated. Jan
Jan was professional and made several…
Jan was professional and made several inquiries prior us booking our trip. She was assuring and over and above to meet our needs
February 10, 2026
Reply from Hays Travel - Jan Gledhill
Thank you so much for your kind words. It's always a pleasure to book your trips. Jan x
Jan is always amazing
Jan is always amazing. Super helpful, efficient and very knowledgeable
Thanks as always we wouldn’t use anyone else x
February 14, 2026
Reply from Hays Travel - Jan Gledhill
Thank you so much for your feedback Trudy, It means a lot. It's my please to book your holidays for you. Jan x
Great knowledge, advice and service
Jan is brilliant, she explains everything so there are no surprises. We booked a cruise from Southampton and she was able to re assure me about parking. She is very knowledgeable and honest which help you make the right choices. She’s flexible about when you contact her and fits in with you. We’ve booked most of our holidays either Jan and will continue to do so. She’s fab x
January 30, 2026
Reply from Hays Travel - Jan Gledhill
Thanks for your lovely feedback Lisa. It is very much appreciated and as always, a pleasure to help you with your cruise. Jan x
Jan was amazing and helped us organise…
Jan was amazing and helped us organise a trip of a lifetime. Very patient, knowledgeable of the country and type of holiday experience we wanted. I felt so at ease when speaking to Jan because she was a good listener, not pushy , an absolute star. Highly recommend.
January 22, 2026
Reply from Hays Travel - Jan Gledhill
Thank you so much Rebecca for your lovely feedback. It is very much appreciated and was a pleasure to help plan your exciting trip. Jan x
Fantastic customer service
Jan engages well at the initial time of enquiry, listens to well to individual requirements. Providing feedback in a timely manner and ensuring honestly and transparency throughout.
December 28, 2025
Reply from Hays Travel - Jan Gledhill
Thanks for your feedback Claire, its always a pleasure to help you with your holiday plans. Jan x
Excellent friendly service
Excellent friendly service. It was no trouble for Jan to book a holiday that I’d found after weeks of searching and comparing. Thank you so much Jan, you made it so easy for us.
December 3, 2025
Reply from Hays Travel - Jan Gledhill
Thanks for your kind words Tanya, much appreciated. It was my pleasure. Jan x
Jan was absolutely amazing as always
Jan was absolutely amazing as always! Finding lots of suggestions and at great prices making the booking process so easy! Highly recommend
November 12, 2025
Reply from Hays Travel - Jan Gledhill
It was my pleasure Claire. Thank you so much for your kind words. Jan x
Good communication
Good communication. Ran through all questions. Managed to change a couple of things before booking.
October 11, 2025
Reply from Hays Travel - Jan Gledhill
Thank you for your kind feedback Sam. I'm sure you will have an amazing time in Japan, Jan x
Disneyland Paris trip at Christmas
Jan was so great at getting the prices to me quickly and talking me through all of my questions.
September 7, 2025
Reply from Hays Travel - Jan Gledhill
You are very welcome Hayley. It was my pleasure to help you plan your magical Disney trip. Jan x
For all your travel requirements use Jan
Jan listened to the brief we gave her and the suggestions she made were absolutely spot on. For all your holiday requirements I would recommend Jan at Hays Travel. Also follow her on Facebook as she makes great recommendations.
July 23, 2025
Reply from Hays Travel - Jan Gledhill
Thank you for your lovely feedback. I'm so pleased i managed to find you some lovely options and I'm sure you will have a fantastic time. Jan x
Excellent service from Jan as always!
Excellent service from Jan as always!
I have extra needs and Jan goes that extra mile always to ensure I have what I need yet accommodating the rest of the party too.
Highly recommended.
July 12, 2025
Reply from Hays Travel - Jan Gledhill
It's always a pleasure Marina. Thank you for always booking with me. Jan x
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