Very helpful, gave advice on which areas/hotels would suit our needs price matched so didn’t need to worry everything done for us.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my first enquiry to the booking of my trip the service provided by Jane has been excellent. Answered me straight away and kept me updated with regards to availability and even managed to book a... See more
Company replied
Such a fantastic service offered by Jane. She was quick to respond and made the booking very easy and simple. Will definitely book again through her.
Iv found the girl i use to book my hoildays goes above and beyound to make my hoilday stress free and easy to enjoy iv enjoyed all my hoildays and hopefully will caryy on this experince i wont use any... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jane Thistlewhite, S13, Sheffield, United Kingdom
- 0114 2560916
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to my holiday enquiry
Quick response to my holiday enquiry. Able to find a holiday to suit, with first choice airport within price range. Always a first class service from friendly team

Reply from Hays Travel - Jane Thistlewhite
Jane was absolutely fantastic at…
Jane was absolutely fantastic at sorting out our holiday very quick response and very helpful so glad we chose to book with hays travel x

Reply from Hays Travel - Jane Thistlewhite
For the past 10 years I have booked…
For the past 10 years I have booked countless holidays with Hays Travel and every time it has been easy and problem free. I contacted Hays through messenger and Ashleigh answered within minutes. Ashleigh actually booked my last holiday to Cyprus April 2026. I gave Ashleigh a quote on a Jet2 holiday I had found on the internet for September 2026 and she beat the price. Ashleigh booked the holiday and it was all sorted and I received my paperwork within 10 mins. Perfect customer service :) Highly recommended :)

Reply from Hays Travel - Jane Thistlewhite
great deal on the holiday
Easy booking process really helpful and a great deal on the holiday thankyou

Reply from Hays Travel - Jane Thistlewhite
Good communication easy option plan to…
Good communication easy option plan to pay all paperwork emailed .

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite
Fantastic got my holiday booked right…
Fantastic got my holiday booked right away and can always txt if got any questions about my holiday

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite
Booking our hols
Always book through you guys making life easy when booking with you finding us the best deal

Reply from Hays Travel - Jane Thistlewhite
Holiday Booking
Sarah was patient with me, I haven’t been the easiest customer 🤣 always giving me different options and getting prices very quickly for different holidays I’d seen. Very friendly and understanding, highly recommend x

Reply from Hays Travel - Jane Thistlewhite
Booking and service
Great over all experience.
From booking the holiday .Questions were answered that i asked.
Very happy with the service and would highly recommend

Reply from Hays Travel - Jane Thistlewhite
Was dealing with sarah everything so…
Was dealing with sarah everything so simple all done fast

Reply from Hays Travel - Jane Thistlewhite
Lucy is very efficient and friendly I…
Lucy is very efficient and friendly I would be lost without her, giving advice and knowing my needs every time I book.

Reply from Hays Travel - Jane Thistlewhite
Great service.
Jayne was really lovely and friendly to speak to, she gave us options for our holiday to pick from. Jayne put me in touch with Sarah who booked our holiday. She was really great, friendly and got it all booked quickly.

Reply from Hays Travel - Jane Thistlewhite
The travel agent couldn’t do enough for…
The travel agent couldn’t do enough for me and gave me all the information I needed,I will be booking with them again

Reply from Hays Travel - Jane Thistlewhite
Pleasant staff
Pleasant staff, with a vast knowledge. A holiday at the right price. Win, win

Reply from Hays Travel - Jane Thistlewhite
Jane was extremely easy to talk to and…
Jane was extremely easy to talk to and direct. It was all booked in 5 minutes. I'm extremely pleased to have used Jane and will be doing so in the future!
Thanks.

Reply from Hays Travel - Jane Thistlewhite
Jane is amazing and got back to me with…
Jane is amazing and got back to me with the best prive and all details needed and we got our holiday booked very quickly

Reply from Hays Travel - Jane Thistlewhite
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







