Hays Travel - Jennie Gifford Reviews 

Once again excellent service...absolutely delighted with the holiday we've just booked the itinerary looks amazing and we are so thankful for Jennies help and recommendations finding the perfect holiday for us all. Thank you.

Always a friendly professional speedy service from Jennie

Jennie was so helpful & paitent in our search for a holiday.
Will be using her help again :)

From the 1st initial contact Jennie could not have done more. She tried various options as i needed the perfect holiday plan
Not only did she manage to get what we wanted, but came in under our budget
Would definitely recommend

Jennie is our go to travel agent, she took our requirements and pretty much hit the brief first time again.

Nothing is too much trouble and happy to explain things over and over until we understand everything.
Very helpful with booking and making sure everything is explained and understood.

I became aware of Jennie via word of mouth locally, and first made contact with her in January of this year. She called me soon after and I outlined a very rough and basic idea of the destination and type of holiday I was looking for. I explained that I wanted to arrange a special holiday to celebrate our 25th wedding anniversary.

Jennie was immediately helpful and advised she would draw up a draft itinerary, and once she had sent it to me, we could discuss again.

The following day Jennie sent me a three week itinerary, a travelling holiday around Thailand. The itinerary was perfect, exactly what I was looking for. I confirmed this to Jennie and she immediately started work on the detail. A few days later, we completed the booking and payment process securely, and our holiday was booked.

We flew out to Bangkok on 7th March, and landed back in Heathrow on 28th March.

What Jennie created and delivered for us surpassed all my expectations, words cant do it justice, it was in every sense a ‘dream holiday’, a genuine ‘holiday of a lifetime’.

The travel arrangements, the time in each location and all of the hotels were outstanding, and the hotels seemed to get better and better as we went along, with Phuket and Koh Samui the absolute highlights.

I want to recognise Jennie’s professionalism and her expertise, from the initial steps, to secure booking, and throughout our time in Thailand, she gave me the one key thing I needed when on a travelling holiday of this nature, total and utter confidence.

In total we had nine separate flights and I never had to worry about any of the check ins or transfers, this was all done by Jennie back in the UK. And each day before we were due to fly, I would receive a simple WhatsApp message from Jennie with our boarding passes, and any relevant / helpful information.

Throughout our special holiday we felt relaxed and able to enjoy every minute without a second thought, safe and with total confidence that Jennie had everything in hand for us. On our wedding anniversary, the hotel decorated our room with flowers and left us a beautiful cake, another personal touch from Jennie.

We fell in love with Thailand (our first visit), its island’s, its climate and its people, no other holiday destination I’ve visited has even come close.

From my first conversation with Jennie when I outlined the special holiday I was looking for, she immediately gave me the impression that she cared, she gave us what I would call a genuine personal touch, nothing was ever too much trouble, and she was always available, even when we were in Thailand.

I am so pleased I booked our holiday through Jennie, she is professional, calm and has clear expertise, she is a credit to her profession and to herself.

We absolutely want to visit Thailand again, and when we are ready either to travel back to Thailand or indeed anywhere else, I will only be going to one person, Jennie.

Thank you for everything, thank you for creating and delivering our holiday of a lifetime.

Our agent is very helpful, experienced and easy to get hold of. She is happy to give advice and make suggestions.

Excellent cruise advice and service as always from very knowledgeable Jennie.

Jenny Gifford offers a friendly personal service and goes above and beyond for her customers, this is why we book with her every year and wouldn't hesitate to recommend her.

Jennie is very helpful and patient.
Jennie finds exactly what I'm looking for and is very reassuring.
Has helped me get through our whole travel experiences from helping get my very anxious daughter through the airports in London and new York.
Couldn't have done it without jennie on the other end of my phone!

Great insights, advice and guidance!
Always supports you from booking through to your trip and your return.

Wonderfully easy- Jennie was so helpful and very patient with us, nothing was too much trouble. Will always book with her.

This is my second time booking with Jennie. Jennie listens to what I am after, keeps within the budget I have and comes up with some lovely idea.
I would not hesitate in using her again

My experience has been great. Jennie has gone over and above to help me find a good holiday for me and my daughter. She has made sure she knows exactly what I want and need and has helped me the whole way. I have been able to send her information and Jennie would check it for me. I feel completely supported in a minefield of information.
Thank you

Jennie was so helpful with my booking

Jennie was helpful as always in securing the best deal.

We have booked our holidays with Jennie for about 18 years so that tell you everything.

Provided all the help and information we needed and feel able to contact at anytime with any questions.