From the 1st initial contact Jennie could not have done more. She tried various options as i needed the perfect holiday plan Not only did she manage to get what we wanted, but came in under our bud... See more
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Once again excellent service...absolutely delighted with the holiday we've just booked the itinerary looks amazing and we are so thankful for Jennies help and recommendations finding the perfe... See more
My independent Hays Consultant is the reason I keep returning. My first stop, before I even start planning longhaul travel is to contact Mrs G. She is very professional and really knows her stuff. O... See more
Jennie is very helpful and patient. Jennie finds exactly what I'm looking for and is very reassuring. Has helped me get through our whole travel experiences from helping get my very anxious daugh... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jennie Gifford, EX23, Bude, United Kingdom
- 1288356798
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Jennie is a superstar
Jennie is a superstar she always goes the extra mile to help and always listens to exactly what you need.
The icing on the cake is the price - always competitive!
I wouldn't consider anyone else for looking after our holiday needs
Having listened to exactly what we…
Having listened to exactly what we wanted the agent researched holidays, provided the right solution and the process was seamless. Thank you Jennie Gifford.
Jennie, gives 100% to detail, and her knowledge of what you want is in her experience of delivering a truly wonderful holiday you have asked for!
Being able to relax once holiday has been booked, to then have Jennie updates to the countdown of your break away,
Hayes travel - Jennie Gifford.
Best travel agent
Jennie is a saint to put up with me. I message her at all hours of the day and night and she's always very responsive. Nothing is too much for her and she's always eager to help.
Excellent service also informed
Excellent service also informed, very friendly an helpful
Jennie was absolutely amazing
Jennie was absolutely amazing! Jennie was very knowledgeable about the holiday and really helpful.
Great consultant
Your consultant Jennie is knowledgeable and therefore able to deal with all queries that we had. Always willing to go the extra mile and responds super quickly.
Jennie at Hays Travel
As always Jennie is great at listening and finding exactly what I want & need. She always goes that extra mile and nothing seems to much trouble. I recommend Jennie to so many family and friends :)
…Thank you Jennie
Jennie has been brilliant at sorting our holiday for us nothing was to much trouble
Excellent service from start to finish
From the minute we made our enquiry Jennie was, as always, very helpful, right through to the final booking. Nothing was too much trouble and she covered every detail for us.
Jennie is the most helpful lady
Jennie is the most helpful lady. She is doing amazing job.
My independent Hays Consultant is the…
My independent Hays Consultant is the reason I keep returning.
My first stop, before I even start planning longhaul travel is to contact Mrs G. She is very professional and really knows her stuff. Over the years I've had some absolutely splendid holidays (Artic circle, Patagonia, Spain, Majorca, Italy , Barcelona and this year Australia) through Hays both long and short haul, with her sorting out all the logistics. In fact now, I wouldn't dream of using anyone else! Such is the measure of her and Hays' expertise.
Friendly professional helpful service /…
Friendly professional helpful service / will 100% use Jenny to book again.
Fast response and happy to answer questions and deal with queries
Thank you
This is the first time I have booked a…
This is the first time I have booked a holiday and I will definitely be booking through Jennie again. She was very helpful and informative, she made sure that everything I was worried about was sorted and took all of my requests into consideration when finding me the best holiday, brilliant service.
Great service
As soon as we enquired about a holiday, Jennie was sending us through relevant options. The booking process was speedy and extremely efficient.
Great service. Many thanks
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