Hays Travel - Jenny Ritter Reviews 

83
TrustScore 5 out of 5

4.8

Personal Travel Consultant Jenny Ritter, BS36 Bristol, GB


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Rated 5 out of 5 stars

Jenny is always so friendly and helpful and has booked two holidays for us, I have also recommended her to other people.

Company replied

Rated 5 out of 5 stars

I saw an advert on Facebook for Caribbean cruises. I had already seen what I wanted on the P&O website but decided to contact Hayes to understand if they could 'better' the price and they did. Jenny w... See more

Company replied

Rated 5 out of 5 stars

Jenny made booking our first cruise easy and stress free. Giving us plenty of options that met our criteria including personal recommendations. Thankyou Jenny for the continuing support and advice ri... See more

Company replied

Rated 5 out of 5 stars

Fantastic service provided by Jen. Very helpful, knowledgeable and made it extremely easy for me and my family to book our trip to Florida. Would highly recommend using her and will definitely be l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jenny Ritter, BS36, Bristol, United Kingdom

  • 01174054657

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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4.8

All reviews

(83)

118,322 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Jenny is always so friendly and helpful and has booked two holidays for us, I have also recommended her to other people.

July 5, 2026
Hays Travel - Jenny Ritter logo

Reply from Hays Travel - Jenny Ritter

Thanks again for booking with me, and thanks for the recommendations!😊 - Jenny

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Jenny is so thoughtful and gives 💯 nothing is too much trouble.
Would recommend

July 3, 2026
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Reply from Hays Travel - Jenny Ritter

Thanks so much for booking with me again, and for taking the time to write this positive review. - Jenny

Rated 5 out of 5 stars

Jenny always gives excellent customer…

Jenny always gives excellent customer service and is always a pleasure to deal with.

June 26, 2026
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Reply from Hays Travel - Jenny Ritter

Thanks so much!😊It's always lovely to hear you've had a great time away as well. - Jenny

Rated 5 out of 5 stars

Jenny Ritter Hayes Travel

Jenny, has been once again exceptional in her meticulous customer service levels, planning and organising our holiday booking, smooth and organised process. Would highly recommend

June 4, 2026
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Reply from Hays Travel - Jenny Ritter

Thank you so much for your lovely review.😊 I'm so pleased you have another great holiday to look forward to. - Jenny

Rated 5 out of 5 stars

Jenny was fantastic!

Jenny was fantastic! Very knowledgeable, listened to our requirements and very quickly helped us narrow down our search to find exactly what we were after for our next family holiday - at a great price too. Will be sure to use her again!

January 31, 2026
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Reply from Hays Travel - Jenny Ritter

Thank you for taking the time to write this lovely review. I'm so pleased you have a great family holiday to look forward to!

Rated 5 out of 5 stars

Jenny was amazing from start to finish.

Jenny was amazing from start to finish.
Helped us book our first cruise, always helpful and gave us loads of tips and advice to maje sure we had the best experience

September 12, 2025
Unprompted review
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Reply from Hays Travel - Jenny Ritter

I'm so pleased you had a great cruise! Thanks for leaving a lovely review also. 😀

Rated 5 out of 5 stars

Highly personal service

Jenny is always highly focused on our requirements and is always willing to research the available options. She ensures we understand what's involved and is always available to answer questions that we might have. Dealing with Jenny is a pleasure.

November 16, 2025
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Reply from Hays Travel - Jenny Ritter

It's always lovely for me to be able to help plan your holidays. Thanks for taking the time to write this review and I'm sure you're looking forward to your trip! - Jenny

Rated 5 out of 5 stars

We have been dealing with Jenny for…

We have been dealing with Jenny for many years booking cruises for us and our friends. She is very very helpful and experienced and answers our request for cruises to the part of the world we wish to visit ( this time the Norwegian fjords ) very efficiently and quickly.Jenny then visits us at our friend’s house to answer questions about our requirements and her suggested cruises before booking the cruise which suits us best. A very good service and experience - thanks Jenny.

November 16, 2025
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Reply from Hays Travel - Jenny Ritter

It was lovely to see you again. I'm so glad we were able to find you a great cruise, that I'm sure you're looking forward to. I can't wait to hear all about it. - Jenny

Rated 5 out of 5 stars

Great holidays

Jenny always makes our holiday experiences great . Fabulous customer service

October 21, 2025
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Reply from Hays Travel - Jenny Ritter

It was my pleasure! I'm glad you have another great holiday to look forward to. 😀

Rated 5 out of 5 stars

Jenny is amazing

Jenny is amazing
Hays travel give fantastic service and find fabulous holidays and they are simply the best

October 22, 2025
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Reply from Hays Travel - Jenny Ritter

Thank you so much for your kind review, it was lovely speaking with you, and I'm so glad you have a great holiday to look forward to!

Rated 5 out of 5 stars

Jenny as usual helped us to arrange the…

Jenny as usual helped us to arrange the holiday we wanted . All the small details covered . Amazing help. Thank -You very much

September 19, 2025
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Reply from Hays Travel - Jenny Ritter

I'm more than happy to plan such a lovely trip for you. I know you'll have an amazing time!

Rated 5 out of 5 stars

5 stars isn’t enough….

5 stars isn’t enough for this dedicated lady…
Yet again Jenny has pulled it out of the bag for our special trip next year.
Her suggestions and knowledge of where we wanted to go was excellent, even down to booking a hotel, overnight with parking and a driverless pod to the terminal.
We now book our holidays through Jenny and will continue to do so for many a year going forward.
Thank you Jenny

September 4, 2025
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Reply from Hays Travel - Jenny Ritter

I'm so pleased you're looking forward to your trip, I know it will be amazing!😀 -Jenny

Rated 5 out of 5 stars

Fantastic service

I have used Jenny many a times. Jenny is so helpful, always actioning my requests in a timely manner. Amazing service

August 22, 2025
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Reply from Hays Travel - Jenny Ritter

Thanks for booking with me again. I'm so glad you have another holiday to look forward to!

Rated 5 out of 5 stars

Jenny was amazing as always

Jenny was amazing as always.

Amazing knowledge and very helpful.

Thanks again for amazing holiday.

August 29, 2025
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Reply from Hays Travel - Jenny Ritter

You're more than welcome, thanks again for booking with me! - Jenny

Rated 5 out of 5 stars

Amazing service again from Jenny

Amazing service again from Jenny, she gave lots of options to chose from.

August 6, 2025
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Reply from Hays Travel - Jenny Ritter

Thank you as always, for booking with me and taking the time to write this review.😊

Rated 5 out of 5 stars

Jenny has been so patient

Jenny has been so patient, making changes and sorting out our little idiosyncrasies!!

August 1, 2025
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Reply from Hays Travel - Jenny Ritter

It was my pleasure, so glad it's booked and you can start looking forward to your trip! -Jenny

Rated 5 out of 5 stars

Repeat customer

I have been booking with Jenny for a number of years now, and each time she always delivers! Jenny takes the time to think outside the box and once a place has been agreed upon, Jenny makes sure I receive the best price.

I will be continuing to use Jenny for years to come.

Thank you Jenny.

July 4, 2025
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Reply from Hays Travel - Jenny Ritter

You are more than welcome!😊 Thank you for your continued support, and I hope yet again you have another lovely holiday. - Jenny

Rated 5 out of 5 stars

Very well-informed agent (Jenny Ritter)…

Very well-informed agent (Jenny Ritter) who took all my requirements into consideration before coming up with a package.

June 26, 2025
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Reply from Hays Travel - Jenny Ritter

Thanks for booking with me and for taking the time to write this review. I'm sure you'll have an amazing trip.

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