I saw an advert on Facebook for Caribbean cruises. I had already seen what I wanted on the P&O website but decided to contact Hayes to understand if they could 'better' the price and they did. Jenny w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jenny made booking our first cruise easy and stress free. Giving us plenty of options that met our criteria including personal recommendations. Thankyou Jenny for the continuing support and advice ri... See more
Company replied
Fantastic service provided by Jen. Very helpful, knowledgeable and made it extremely easy for me and my family to book our trip to Florida. Would highly recommend using her and will definitely be l... See more
Company replied
We have been dealing with Jenny for many years booking cruises for us and our friends. She is very very helpful and experienced and answers our request for cruises to the part of the world we wish to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jenny Ritter, BS36, Bristol, United Kingdom
- 01174054657
4.8
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jenny was amazing!
Jenny was amazing, found the most perfect holiday for us. Very experienced, friendly and so helpful. Will be booking with her again!!
February 17, 2024
Reply from Hays Travel - Jenny Ritter
Thank you for your kind review! I'm sure the holiday will be fantastic, have a great time!
Great service from Jenny
We had heard of Jenny through a local Facebook group and as we were planning a holiday with multiple destinations and train travel we felt using a Personal Travel Consultant could be useful.
This proved to be true from the beginning. Jenny was very knowledgeable and listened to what we were looking for. She looked at a number of different providers and chose one that gave us all we wanted and more. Jenny was very happy to adapt the original quote, offering some suggestions of her own from her personal and professional experience. Throughout I found Jenny to be extremely helpful and friendly, and would definitely recommend her to anyone wishing for assistance in planning their holiday.
January 15, 2024
Reply from Hays Travel - Jenny Ritter
Thank you for taking the time to write this review! I'm so pleased you have a lovely holiday to look forward to!
Reply from Hays Travel - Jenny Ritter
I'm so glad you have a lovely holiday to look forward too, thanks for the review!
Jenny was so helpful
Jenny couldn’t have been more helpful. Got back to me quickly with all the info I needed. Highly recommend and will be using again.
October 31, 2023
Reply from Hays Travel - Jenny Ritter
Thanks for you kind review! I'm so glad you have a lovely holiday to look forward to!
Super Helpful!
Jenny has been so helpful and patient with my ever changing requests! She has made the process of booking a holiday so easy for me! I have booked through Jenny twice already and would recommend her to anyone :-)
October 17, 2023
Reply from Hays Travel - Jenny Ritter
Thanks for your review! I'm glad you have another holiday to look forward to. 😀
Highly efficient
Highly efficient, personal service. Jenny understood our requirements and worked hard to get the best possible arrangements. She's always available for any queries. I have no hesitation in recommending her.
October 10, 2023
Reply from Hays Travel - Jenny Ritter
Thank you for your lovely review!
Jenny was incredibly helpful…
Jenny was incredibly helpful throughout. I had many questions and she helped answer them all. Also the flights ended up being so much cheaper than I could find online, and were direct too as I thought I may need to catch a connecting.
October 7, 2023
Reply from Hays Travel - Jenny Ritter
Thank you for your lovely review, so glad we got your flights sorted and you can start looking forward to the trip!
Booking made easy!!
Jenny was recommended by a friend and I'm so glad I listened.
I let Jenny know where and when we were thinking of going and she came back to me the very next day with prices, information and recommendations.
Communication was brilliant throughout and I never felt rushed or pressured.
I am usually very indecisive when booking holidays but Jenny made it easy and I wouldn't hesitate to use her again.
September 23, 2023
Reply from Hays Travel - Jenny Ritter
Thank you for your lovely review! I'm so pleased you have a fantastic holiday to look forward to!
Very knowledgeable and prompt response
September 2, 2023
Reply from Hays Travel - Jenny Ritter
Thank you for your lovely review!
Jenny was absolutely amazing
Jenny was absolutely amazing, very quick and efficient, I gave her my requirements and needs for my family and she matched every single one, very happy customer and most definitely will be booking my next holiday with Jenny
July 5, 2023
Reply from Hays Travel - Jenny Ritter
Thanks for your review, I'm so happy your pleased with your holiday!
Jenny was great and very helpful!
June 22, 2023
Reply from Hays Travel - Jenny Ritter
Thanks for your lovely review, have a great trip!
Jenny was lovely very knowledgeable and…
Jenny was lovely very knowledgeable and no pressure allowed us to make our mind up in our own time
June 19, 2023
Reply from Hays Travel - Jenny Ritter
Thanks for your lovely review! I'm sure you'll have a wonderful holiday, when it comes around. 😃
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.