Hays Travel - Jenny Ritter Reviews 

85
TrustScore 5 out of 5

4.8

Personal Travel Consultant Jenny Ritter, BS36 Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always great service from Jenny, can’t recommend her enough. We always go through Jenny now for our trips.

Company replied

Rated 5 out of 5 stars

I saw an advert on Facebook for Caribbean cruises. I had already seen what I wanted on the P&O website but decided to contact Hayes to understand if they could 'better' the price and they did. Jenny w... See more

Company replied

Rated 5 out of 5 stars

Jenny made booking our first cruise easy and stress free. Giving us plenty of options that met our criteria including personal recommendations. Thankyou Jenny for the continuing support and advice ri... See more

Company replied

Rated 5 out of 5 stars

Fantastic service provided by Jen. Very helpful, knowledgeable and made it extremely easy for me and my family to book our trip to Florida. Would highly recommend using her and will definitely be l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jenny Ritter, BS36, Bristol, United Kingdom

  • 01174054657

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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1-star

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4.8

All reviews

(85)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Just come back from a UK holiday booked…

Just come back from a UK holiday booked with Jenny. We had a great time, all went really smoothly we had a lovely lodge she answered all of our questions and sent the paperwork through very quickly

Will be booking again with Jenny as it was hassel free

April 22, 2025
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Reply from Hays Travel - Jenny Ritter

I'm so pleased to hear you had a great time! 😀

Rated 5 out of 5 stars

Jennys attention to detail is amazing

Jennys attention to detail is amazing. Nothing too much trouble thinks of all the little arrangements that I may have overlooked. For example best flight times and best time of year to travel. Thanks again xx

April 2, 2025
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Reply from Hays Travel - Jenny Ritter

You're more than welcome! I'm so pleased to have helped book your trip and I'm sure you're looking forward to it.

Rated 5 out of 5 stars

Jenny was amazing thorough and nothing…

Jenny was amazing thorough and nothing was too much trouble.
I have now booked two holidays with her.
Amazing customer service

March 3, 2025
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Reply from Hays Travel - Jenny Ritter

Thanks again for booking with me! It's so lovely that you have 2 holidays to look forward to.😀

Rated 5 out of 5 stars

Excellent service

I saw an advert on Facebook for Caribbean cruises. I had already seen what I wanted on the P&O website but decided to contact Hayes to understand if they could 'better' the price and they did. Jenny went over and beyond to assist and I booked my trip with her. She also said she will send me reminders of things I need to do before sailing e.g. Renew my passport & assist with completing some documents before sailing.

February 25, 2025
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Reply from Hays Travel - Jenny Ritter

Thank you for your lovely review, it was my pleasure to book your cruise! I will remind you nearer the time of the things we discussed. Thanks again, Jenny

Rated 5 out of 5 stars

Great communication

Great communication, friendly and really helpful. First time to go through an agent rather than direct and will definitely use Jenny at Hays again.

February 25, 2025
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Reply from Hays Travel - Jenny Ritter

Thanks for your lovely review, and for taking the time to write it! - Jenny

Rated 5 out of 5 stars

First time using a TA for a cruise

I used a TA as previously we had always just done a straightforward no fly cruise but this time it's a fly cruise so I reached out and honestly, Jenny couldn't have been more helpful. Provided options, clear explanations and made the whole arrangement process smooth and stress free. Thank you Jenny!

February 8, 2025
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Reply from Hays Travel - Jenny Ritter

You are more than welcome! I'm so pleased you have a wonderful cruise to look forward to, thanks again for booking with me.😀

Rated 5 out of 5 stars

Jenny has been brilliant

Jenny has been brilliant! Really understood what we wanted, made some great suggestions, really took the stress away! Thank you so much can’t recommend enough!

February 3, 2025
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Reply from Hays Travel - Jenny Ritter

Thank you so much for your lovely review. I'm so pleased you have a fantastic holiday to look forward to!

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. I was given 3 different options after discussing my requirements for a family holiday to Cyprus. Prompt response to any questions and links to see more detailed information. Could not fault Jenny who went over and above to secure the best deal.

January 30, 2025
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Reply from Hays Travel - Jenny Ritter

Thank you so much for your lovely review! I'm so pleased you have a fantastic holiday to look forward too. - Jenny

Rated 5 out of 5 stars

Jenny was really helpful and very…

Jenny was really helpful and very informative. She looked at quite a few hotels that suited our needs and we agreed on one and she got it all booked in very efficiently and will definitely use her again and recommend her to family and friends

January 30, 2025
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Reply from Hays Travel - Jenny Ritter

Thanks so much for taking the time to write this lovely review, I'm sure you're looking forward to what will be a fantastic holiday!

Rated 5 out of 5 stars

5 Star Service

Jenny was recommended to me and was excellent from my first email to finally booking my holiday. Excellent communication always answered my questions very quickly would have no hesitations booking with Jenny again.

October 18, 2024
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Reply from Hays Travel - Jenny Ritter

Thank you so much for booking with me, and for taking the time to write this lovely review! I'm so pleased you can start looking forward to a wonderful holiday! 😀

Rated 5 out of 5 stars

Jenny is incredibly knowledgeable

Jenny is incredibly knowledgeable, helpful and has been fantastic helping me sort out a cruise which I booked from a deal on her facebook page.
I will definitely recommend Jenny to all my friends and family for any future travel plans safe in the knowledge they are in safe hands with the booking.

October 20, 2024
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Reply from Hays Travel - Jenny Ritter

Thank you so much for your lovely review. I'm so pleased you can now start looking forward to a fantastic cruise!

Rated 5 out of 5 stars

First cruise!

Jenny made booking our first cruise easy and stress free. Giving us plenty of options that met our criteria including personal recommendations. Thankyou Jenny for the continuing support and advice right up to the day.
Our cruise was absolutely amazing in every way. Will be back in touch to book our next adventure!

August 24, 2024
Unprompted review
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Reply from Hays Travel - Jenny Ritter

I'm so pleased to hear the cruise went well and you had such a lovely time!🛳️ I'd be more than happy to help with any future plans.

Rated 5 out of 5 stars

amazing lady

jenny ritter is an absolute diamond & asset to your company . she continued to look for a perfect holiday untill we found the 1 for us

August 28, 2024
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Reply from Hays Travel - Jenny Ritter

Thank you for taking the time to write this review. I'm so glad I manged to find you the perfect holiday and I'm sure you'll all have an amazing time. - Jenny

Rated 5 out of 5 stars

5 star service provided by Jen

Fantastic service provided by Jen. Very helpful, knowledgeable and made it extremely easy for me and my family to book our trip to Florida.
Would highly recommend using her and will definitely be looking to book further holidays through Jen.
Thank you again for making our dream holiday come true.

July 28, 2024
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Reply from Hays Travel - Jenny Ritter

You are more than welcome! Thank you so much for your kind review, I know you're going to have an amazing holiday.

Rated 5 out of 5 stars

Excellent service!

Jenny has been absolutely brilliant with helping us book our honeymoon! She was very responsive and knowledgeable when it came to queries about packages and what best to go for. She managed to get us a great deal and has put us at ease knowing everything is in hand for our special trip.

June 13, 2024
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Reply from Hays Travel - Jenny Ritter

It was my pleasure. All you have to do now, is look forward to what I know is going to be an amazing honeymoon! Thanks again 😀

Rated 5 out of 5 stars

Wonderful experience

From the moment I booked which I was hand held through the whole process as have never booked a holiday before, am always going with family it all went smoothly and Jenny was there for any queries I had was a lovely experience and have booked again for next year with Jenny.

May 21, 2024
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Reply from Hays Travel - Jenny Ritter

Thank you for taking the time to write this lovely review. I'm so pleased you have another holiday to look forward to!

Rated 5 out of 5 stars

Highly recommended

I have booked a cruise and a city break through Jenny previously and have recently booked another holiday.
Jenny is always really helpful from start to finish of the booking, quick responses and friendly.
I will be booking more and recommending in the future.

June 9, 2024
Unprompted review
Hays Travel - Jenny Ritter logo

Reply from Hays Travel - Jenny Ritter

Thank you, I really appreciate any recommendations! I'm so pleased you have another holiday to look forward to and I can't wait to hear all about it!

Rated 5 out of 5 stars

Was really helpful!

Was really helpful getting everything booked 😊

May 20, 2024
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Reply from Hays Travel - Jenny Ritter

Thank you so much! I hope you have an amazing holiday! 😃

Rated 5 out of 5 stars

Jenny is very helpful knowledgeable and…

Jenny is very helpful knowledgeable and quick and organised.
A credit to your team.
I would recommend Jenny and Hays to anyone

March 24, 2024
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Reply from Hays Travel - Jenny Ritter

Thanks for taking the time to write this lovely review! I hope you have an amazing holiday!

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