Jo is just fantastic , lots of knowledge about all destinations , always on hand to help with any questions. A plus is I can book holidays outside of normal working hours which I love! That’s two ho... See more
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Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable serv... See more
Jo is simply fantastic She blends efficiency and attentiveness -whilst never being pushy or impatient. I’ve just booked a surprise trip for my husband and she’s been supportive, helpful and disc... See more
Fantastic Service from Jo Nelson of Hays Travels for the second time. Nothing is too much trouble for Jo and questions / requests are answered Almost immediately !! I would highly recommend Jo .
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Nelson, PR8, Southport, United Kingdom
- 07970889532
5.0
Excellent
359 reviews
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Easy and quick booking process
Easy and quick booking process, all questions answered.
February 24, 2024
What an absolute joy booking a holiday…
What an absolute joy booking a holiday with Jo was, saw an offer on one of her posts and thought what a great deal. Messaged Jo with my enquiry and it was all dealt with so quickly and professionally, that literally an hour later, I made a second booking! No spending hours online searching for the perfect break, or having to travel into a store. I have booked online before, but never directly with a consultant. Jo was able to answer all my questions and queries straight away and offer ideas and suggestions re. flight times etc. I would not hesitate to use Jo again and am already thinking of booking a third!
March 1, 2024
Jo is always knowledgeable and helpful
Jo is always knowledgeable and helpful.
Nothing is too much trouble and she takes away the stress of booking a holiday.
February 16, 2024
Great service
Great service. Jo was so helpful in booking our trips, finishing the best deal and listening to the requirements we wanted for our holiday
February 15, 2024
Customer service is second to none
Customer service is second to none. Jo and the team cannot do enough for you. Would highly recommend
February 9, 2024
…holiday
Our agent was absolutely fantastic 🤩 with her services finding me and my partner our 2 holidays. We were very fussy with our demands but that didn't faze her she came back with even better results
January 31, 2024
Jo Nelson is my holiday go to person
It's so easy to book with Jo, she always responds to messages and keeps you updated. I always get a good deal and feel safe when booking as I know I won't have any issues.
February 5, 2024
Excellent
Excellent, friendly service from Jo again. Always very helpful and efficient. I like being able to book holidays from my home and its great to know that I can message Jo at any time if I need to. I would 100% recommend booking your holiday with Jo.
January 23, 2024
Jo books all of our holidays and city…
Jo books all of our holidays and city breaks for us. Always gives us a choice of excellent hotels with the best prices. 4 Holidays booked with Jo for this year and 1 for next year. Very professional. Thank you....
January 14, 2024
Great experience answered any questions…
Great experience answered any questions we have very easy booking!
January 21, 2024
Getting to know your customer
Jo’s personalised friendly service made the whole booking experience a breeze. She went over and above to answer our questions and never made us feel like we were inconveniencing her by asking.
January 16, 2024
Exceptional service
Jo explained everything extremely well. We were able to talk to her over the phone about the booking which is important to us. She was very reassuring and gave a personal insight into the journey, the ship, timings etc. Without her guidance and personal contact, we may not have gone ahead with the booking. Thank you, Jo.
January 11, 2024
Always responded quickly to any queries…
Always responded quickly to any queries or questions
January 4, 2024
Group Cruise booking
Jo liaised between our group of 10 to book our special 60th birthday Caribbean cruise. She was friendly, efficient and dealt with all of our various questions and knew what she was talking about.
January 2, 2024
Jo was very helpful and professional
Jo was very helpful and professional. She answered all my questions and was able to provide an efficient service. Offering support if any futher assistance would be needed.
Thank you 😊
December 31, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Jo Nelson
Thanks for taking the time to write a review, Lapland will be amazing !!!!!
Such an easy and enjoyable experience
Such an easy and enjoyable experience, the travel consultant was friendly, knowledgeable and efficient.
Would highly recommend and will definitely speak to Jo about any future travels.
November 21, 2023
Reply from Hays Travel - Jo Nelson
My pleasure to help Annette, thanks for taking the time to write a review
Jo Nelson Hayes Travel
Jo Nelson is amazing and I can’t thank her enough for being patient with me and all my requests for holiday searches. She always does her best for us and I appreciate all she does.
November 19, 2023
Reply from Hays Travel - Jo Nelson
Our pleasure to help Claire, many thanks for your booking
Reply from Hays Travel - Jo Nelson
My pleasure as always to help kate, many thanks for your booking
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