Joanne was patient and took her time to research the perfect itinerary. Asking relevant questions around our medical concerns. Did her best to arrange local flights for us from Manchester. Can’t... See more
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Joanne went above and beyond to help us find the perfect holiday that ticked all of our boxes.
Joanne Gellatly was a great help when me and my friends were wanting to book our first girls holiday, she tried her very best to accommodate everything we wanted and helped us find our perfect destina... See more
Company replied
Well what can I say! If you haven’t yet booked a holiday with Jo, you are missing out! Her knowledge and attention to detail is outstanding. Jo goes over and above to ensure your holiday is perfect... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Gellatly, FY5, Blackpool, United Kingdom
- 01253 804833
4.9
Excellent
104 reviews
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Our Travel Consultant Joanne Gellatly…
Our Travel Consultant Joanne Gellatly is brilliant. She is not only very informative but she always answers our questions very quickly and nothing is too much trouble for her. Thank you so much!
April 3, 2024
Excellent service
Agent I dealt with Joanne was extremely helpful, polite, patient and professional. Going the extra mile made all the difference.
April 3, 2024
Holiday
Jo is exerlant at her job book 2 holidays with her recently nothing is too much trouble explaining everything very efficient and polite she is a credit to hays travel 😊
January 23, 2024
Nothing is too much trouble for Jo…
Nothing is too much trouble for Jo gelattly.
Always at hand with helpful advice.
Thanks
Jo
January 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Joanne is fantastic
Joanne is helpful, informative and friendly.
There’s never any pressure and when you do want to book something, it’s an easy and quick process.
Fantastic
January 19, 2024
Reply from Hays Travel - Joanne Gellatly
Thankyou for the review I am very grateful and it was a pleasure Jo XX
Amazing service as per usual
December 15, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much Jo Xx
Joanna was the patience of a saint
Joanna was the patience of a saint! She found us our perfect holiday! But shh it’s a surprise until September.
December 6, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much Jo XX
Having sorted out the problem we had…
Having sorted out the problem we had with TUI a few weeks before we travelled. Hays gave us a great holiday to Tenerife. So much so that we are going again this year.
December 4, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much XX
Always helpful and joanne goes out of…
Always helpful and joanne goes out of her way for us. I would always recommend her.
November 1, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks for your lovely review and its a pleasure thanks for loyalty Jo X
GooTenerife 2024d clear advice from an experienced…
Good clear advice from an experienced agent who knew how to put me at ease that I was being dealt with effectively.
October 31, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks for your lovely review I am very grateful and thanks for booking with me Jo X
Amazing Joanne
Amazing Joanne, nothing is ever to much always so helpful and quick to respond to any questions
October 20, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much Donna and always a pleasure Xx
Brilliant customer service
Joanne is very helpful and gave me quotes for several great holidays, not an easy task as there are 11 of us. She also managed to get 3 free child places which was brilliant and kept the holiday with in my budget.
October 1, 2023
Reply from Hays Travel - Joanne Gellatly
Thankyou so much for your lovely feedback I appreciate it and more importantly found you the holiday ypu wanted Thankyou Sarah Jo Xx
Joanne Gellatly was a great help when…
Joanne Gellatly was a great help when me and my friends were wanting to book our first girls holiday, she tried her very best to accommodate everything we wanted and helped us find our perfect destination! Would highly recommend using Hays Travel!
September 30, 2023
Reply from Hays Travel - Joanne Gellatly
Ah thankyou its hard booking your first girly trip and needs to be right,its also hard being the lead passenger but you did it !! glad we found perfect place in the end you will have a great time Jo Xx
Absolute first class service as always…
Absolute first class service as always from Jo helping me book my dream trip for a big bday.
So patient and helpful and excellent communication. What a total star.
Highly recommend.
September 28, 2023
Reply from Hays Travel - Joanne Gellatly
Ah Thankyou and its a pleasure and the trip looks fantastic dream holiday and thanks for being a valued loyal customer Jo XX
Well deserved 5 star …Jo made booking a breeze she sorted…
Jo made booking a breeze she sorted everything checked us in printed all documents off 5 star service so much so we booked again through her
September 27, 2023
Reply from Hays Travel - Joanne Gellatly
Thankyou so much and its a pleasure to look after you thanks for loyalty Jo XX
Top Travel Agent
Joanne is super responsive. Always has the best deals to offer and is really helpful. Wouldn't book with anyone else.
September 21, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much Tracy and im grateful for your loyalty Thankyou Jo Xx
My “go to” for holiday bookings
My “go to” for holiday bookings. Great service, very efficient. Lovely to deal with. Won’t go anywhere else.
July 30, 2023
Reply from Hays Travel - Joanne Gellatly
Ah thanks so much I am so grateful for your loyalty thankyou Xx
Joanne Gellaty went above and beyond…
Joanne Gellaty went above and beyond for my booking, she was extremely helpful and I will be using her again as she made my experience a 5 star
August 3, 2023
Reply from Hays Travel - Joanne Gellatly
Thanks so much for lovely feedback i am so glad you was happy with service Thankyou Jo Xx
Very efficient and easy to book
July 31, 2023
Reply from Hays Travel - Joanne Gellatly
Thankyou for lovely feedback I am very grateful Jo XX
Excellent service
Joanne has handled everything and we wouldn’t hesitate to use her again
July 3, 2023
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