A huge thank you to Joanne for helping us book our holiday, couldn't be happier with the service. She found us a fantastic deal and took care of all the details, making the whole experience hassle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rang Joanne at Hays Travel about a holiday she was really helpful and found us our holiday which we wanted with better flights and an even better price. I will definitely be ringing her again for an... See more
Seen a holiday advertised on Joanne's page ,gave her a quick call and was booked on within minutes ,totally stress free ,she does absolutely everything ,wouldn't book with anyone else she really is br... See more
Joanne Neill has always been fantastic arranging flights or package holidays, the booking process was quick and very easy. Nothing was too much trouble and she emails reply’s almost at once, Hays Tra... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Neill, WN5, Wigan, United Kingdom
- 01942 419299
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service very helpful made every…
Great service very helpful made every very thing very easy

Reply from Hays Travel - Joanne Neill

Reply from Hays Travel - Joanne Neill
I have booked my holidays with Joanne…
I have booked my holidays with Joanne Neill for the past few years and she has provided an exceptional service from start to finish of every holiday we book… she is the best and all my friends and family go through Joanne. Her reputation is that she gives you all the support and advice you need throughout and you have the holiday you wanted and more.. we would t book with anyone else!

Reply from Hays Travel - Joanne Neill
Amazing travel agent
Joanne was amazing at finding us the perfect holiday at the best price. She organised everything which was not an easy task for us as a family, having 3 children with SEN. She really was outstanding and would recommend her to anyone.

Reply from Hays Travel - Joanne Neill
Personal touch Joanne very helpful
Personal touch Joanne very helpful Thank you. Joanne

Reply from Hays Travel - Joanne Neill
Joanne was so informative helpful gave…
Joanne was so informative helpful gave great advice will definitely be booking again and I've recommended her to friends and family

Reply from Hays Travel - Joanne Neill
Many thanks to Joanne for booking our…
Many thanks to Joanne for booking our Summer holiday, nothing was too much trouble, even though I messaged loads due to our hotel not quite built yet x she put us at ease and will definitely book with her again.

Reply from Hays Travel - Joanne Neill
Absolutely amazing
Absolutely amazing. Would not book with anyone else. Fast, reliable, patient

Reply from Hays Travel - Joanne Neill
Jo found the right hotel & holiday for…
Jo found the right hotel & holiday for us, excellent service

Reply from Hays Travel - Joanne Neill

Reply from Hays Travel - Joanne Neill
Super
Great experience from start to finish. Very thorough and any questions promptly answered as I made a villa booking for ten people. Joanne was recommended by another family member and she did not disappoint. Therefore, I would highly recommend her to anyone else in the future.

Reply from Hays Travel - Joanne Neill
Outstanding as always
Outstanding as always. Really would never use anyone else other than Joanne to source our family holidays

Reply from Hays Travel - Joanne Neill
Only place I’ll book my holidays.
I wouldn’t go anywhere else too book my holidays Joanne always finds the best holidays at the right price, she always goes the extra mile too make sure it’s exactly what I want.
Nothing is too much trouble for Joanne she takes care of every small detail.

Reply from Hays Travel - Joanne Neill
Joanne was amazing!!!
Joanne was so helpful! Gave so many detailed options to choose from, tried lots of alternative solutions to help save us money. Thank u so much for all your help x

Reply from Hays Travel - Joanne Neill
My local Hays travel consultant Joanne…
My local Hays travel consultant Joanne Neill is amazing. Nothings too much trouble I have been on approx 5 holidays upto now booked by her. All were fantastic. I have booked two more trips with her this year as well as one I booked last year for this October. Great prices 5 star treatment. She goes above and beyond searching for the right locations/ hotels/deals. I wouldn’t go away with anyone else.

Reply from Hays Travel - Joanne Neill
Very helpful lady Joanne she went out…
Very helpful lady Joanne she went out of her way to answer all my questions

Reply from Hays Travel - Joanne Neill
Above and beyond
Joanne went above and beyond to advise and book our holiday. As soon as we booked we realised there was an issue. It was sorted within minutes with absolutely no fuss. Nothing was too much trouble. Well Done Joanne you're a credit to your Company.

Reply from Hays Travel - Joanne Neill
Amazing service as always
Amazing service as always, from searching for deals to booking at the best price, Jo will always go above & beyond. Full of knowledge & top tips too! Wouldn't book with anyone else.

Reply from Hays Travel - Joanne Neill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







