Hays Travel - Judith Overy Reviews 194

TrustScore 5 out of 5

4.9

Personal Travel Consultant Judith Overy, TS12 Saltburn, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Judith was very helpful when we were deciding on a holiday destination. She worked within the brief given and provided a range of options. Once we decided on the right holiday she booked it for u... See more

Rated 5 out of 5 stars

We have just booked our holiday for next year with Judith Overy. This has to have been the most straight forward, stress free but bespoke experience we have ever had. Judith has been exceptional from... See more

Rated 5 out of 5 stars

Jude is absolutely amazing at her job. Her knowledge and experience is second to none and nothing is too much trouble. She works so hard to make sure that booking is an enjoyable experience and always... See more

Rated 5 out of 5 stars

Judith was amazing, as always. After Ryanair had overbooked and took us off our flight, Judith spent hours and hours arranging alternative flights, an airport hotel, taxi and car parking, all in a cal... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Judith Overy, TS12, Saltburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Judith was very helpful when we were deciding on a holiday destination. She worked within the brief given and provided a range of options.

Once we decided on the right holiday she booked it for us.
Thank you.

September 11, 2025
Rated 5 out of 5 stars

Best customer service we have ever experienced…

We have just booked our holiday for next year with Judith Overy. This has to have been the most straight forward, stress free but bespoke experience we have ever had. Judith has been exceptional from start to finish; she provided fantastic, responsive service, tailored to the needs of our party some of whom have additional needs and one who is severely celiac so is anxious about travelling abroad. We feel really confident that all our needs have been met and we are so excited at the prospect of this amazing holiday! We cannot thank Judith enough, it has made the whole experience so easy, stress free and exciting!

August 25, 2025
Rated 5 out of 5 stars

I’d highly recommend Judith

Judith was fantastic and extremely patient with me as I flitted from cruise to holiday to different countries and hotels 🙈 She was amazing at finding just what we wanted, when I had finally decided.

August 25, 2025
Rated 5 out of 5 stars

Judith was very helpful and quick as…

Judith was very helpful and quick as responding to messages in relation to booking our late deal. She found us the prefect deal and even offered a price match from Jet2. Great service many thanks.

August 13, 2025
Rated 5 out of 5 stars

Jude is absolutely amazing at her job

Jude is absolutely amazing at her job. Her knowledge and experience is second to none and nothing is too much trouble. She works so hard to make sure that booking is an enjoyable experience and always responds to any messages really quickly. I would never use anyone else.

August 2, 2025
Rated 5 out of 5 stars

Judith is fabulous

Judith is fabulous, she is so patient and will strive to answer every question and niggle that you have. I have booked two fabulous holidays with her now and have just booked a third. She always goes above and beyond to find you the exact holiday you want. I wouldn't book with anyone else

July 18, 2025
Hays Travel - Judith Overy logo

Reply from Hays Travel - Judith Overy

Thank you so much for your lovely review. It is always a pleasure, and I am so excited for your next adventure!! Thank you so much for booking with me and your continued support. Judith x

Rated 5 out of 5 stars

Booking with Judith is stress free

Booking through Judith has been fast and pain free. She is very knowledgeable and finds the best deal. Found us exactly what we wanted and would highly recommend booking with her. Takes all the legwork and stress out of it.

July 7, 2025
Rated 5 out of 5 stars

Judith sorted my holiday in a flash !

Judith sorted my holiday in a flash and reassured me that she would do everything else that needed to be done ! All the booking confirmation was emailed straight through to me . Amazing personal , professional service !

July 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look