Karen is extremely knowledgeable and exceptionally helpful in all aspects of booking a holiday with her. Nothing is too much trouble, she goes above and beyond to help.
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See what reviewers are saying
Karen is extremely helpful, knowledgeable and efficient offering different options within budget so we get the best value for our money and a fantastic holiday. Reassured that should anything go wr... See more
Good service, helpful as ever, this was a repeat booking using Newmarket Travel, but a different trip. Karen was eager to hear about the original trip and asked if she could use photos etc., so she co... See more
We were looking to book a cruise to the Norwegian Fjords having never been there before. Karen was friendly and very knowledgeable about the cruise and cruises in general. She took into account all ou... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, DL14, Bishop Aukland, United Kingdom
- 1388319039
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Seamless
Quick, easy and seamless. Would recommend to others. Took away the time and stress doing it personally when I am so busy to do it myself.
Karen is extremely helpful
Karen is extremely helpful, knowledgeable and efficient offering different options within budget so we get the best value for our money and a fantastic holiday.
Reassured that should anything go wrong Karen and Hayes travel would be a phone call away to help get things back on track
Many thanks look forward to booking again soon x
Fantastic service.
Karen booked our anniversary trip to Benidorm last year which was fantastic.
We wanted to go back again to the same hotel so we got in contact with Karen and again she got us another great deal, nothing is too much trouble.
Karen was extremely helpful
Karen was extremely helpful throughout the booking process. She really listened to my requests and understood the kind of holiday I was looking for. She presented me with a good range of options and between us we found a brilliant package holiday deal.
Communication was brilliant and Karen also checked with the hotel to make sure we had the right room configuration for my family. I would definitely recommend Karen - Thank you!
An excellent service once again…
An excellent service once again provided by Hayes Rep Karen Hepple. Thank you.
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