Kate came up with some great options for our holiday and was always willing to accommodate any changes we wanted. The whole experience was smooth and worry free. Great service!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kate has been fantastic in helping us find the family holiday that we wanted. We had a few ideas and she patiently worked through them with different quotes until we found the exact break we wanted to... See more
Company replied
We have been working with Kate for a couple of years now when we book our family holidays. I’ve set her some challenging remits and every time she has worked hard to find something suitable f... See more
Company replied
Kate is so helpful even taking time out of her own holiday to chat with me. She is extremely thorough and approachable and I wouldn’t hesitate to recommend her services to anyone. A real credit to H... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Naylor, ME14, Maidstone, United Kingdom
- 01622 808629
4.7
Excellent
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5star service.
Kate naylor goes above and beyond to find the perfect accommodation. The amount of times we have communicated and there is never a stressed tone, always a can do positive helpful attitude.
November 6, 2023
Reply from Hays Travel - Kate Naylor
Thanks Abbie - I love helping all my customers find exactly the right holiday for them. As always, it was a real pleasure helping you xx
Kate is super helpful!
Kate was helpful throughout and took away all the stress of booking a holiday. Id recommend her to anyone!
October 15, 2023
Reply from Hays Travel - Kate Naylor
Thank you Megan - it was my pleasure to assist you x
Great service
Kate was very helpful and I'll continue to book with her in future. I would recommend her to anyone!
October 1, 2023
Reply from Hays Travel - Kate Naylor
Thank you Bradley - your lovely feedback is much appreciated
Kate really listened to where we wanted…
Kate really listened to where we wanted to go and what activities we wanted to include so our holiday is tailored to us.
September 16, 2023
Reply from Hays Travel - Kate Naylor
Thanks Sally - it looks like we've got you a fantastic itinerary in place and it was my pleasure to help you. I hope you both love Costa Rica
Kate was very attentive to our…
Kate was very attentive to our personals
Requirements in a holiday and researched many options ,nothing is ever too much of an ask . We are very happy with our choice wand can’t wait to go .
September 8, 2023
Reply from Hays Travel - Kate Naylor
Thank you Ginny - as always, it was my pleasure to assist you. Hope you both have an amazing holiday
Very friendly and found exactly what we…
Very friendly and found exactly what we were looking for and so efficient
September 12, 2023
Reply from Hays Travel - Kate Naylor
Thanks Jackie - it's been a pleasure helping you x
Very easy booking experience
Very easy booking experience, Kate was very helpful and made sure I got the best deal.
August 19, 2023
Reply from Hays Travel - Kate Naylor
Thank you Alison - it's been a pleasure helping you
Reply from Hays Travel - Kate Naylor
Thank you Melissa - I really appreciate your lovely feedback and it was my pleasure to assist you x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.