Kelly was incredible at attending to all my questions and different quotes. We found the perfect holiday but no seats on the flight together so we could be together as a family but Kelly sorted it and... See more
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Switch locationPersonal Travel Consultant Kelly Richardson, SR3 2DQ Sunderland, NE (England), GB
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From start to finish the best experience booking a holiday, Kelly was patient listened to what we needed. And booked us the most fantastic holiday. Helpful in every way. Told us every stage of bookin... See more
Company replied
Kelly Richardson is a credit to Hays Travel. Booked 2 holidays with her now and i wouldn't go anywhere else thanks kelly 5 star customer service 😀
Company replied
Excellent Service. Kelly helped organise our honeymoon to Malta with ease and professionalism. She gave 100% commitment to finding us the perfect hotel, location and flights with friendly, warm and sk... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kelly Richardson, SR3 2DQ, Sunderland, NE (England), United Kingdom
- 01915439607
4.6
Excellent
21 reviews
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Kelly was incredible at attending to…
Kelly was incredible at attending to all my questions and different quotes. We found the perfect holiday but no seats on the flight together so we could be together as a family but Kelly sorted it and got us all sat together! We look forward to going and can’t wait to feedback on our stay! Thanks Kelly :)
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kelly Richardson is a credit to Hays…
Kelly Richardson is a credit to Hays Travel. Booked 2 holidays with her now and i wouldn't go anywhere else thanks kelly 5 star customer service 😀
August 8, 2026
Reply from Hays Travel - Kelly Richardson
Thank you! It's my pleasure helping you get exactly what you want from your bookings.
Holiday booking.
From start to finish the best experience booking a holiday, Kelly was patient listened to what we needed. And booked us the most fantastic holiday. Helpful in every way. Told us every stage of booking. Even down to booking airport parking for us. Even printing off information (as I don't have a printer).
Will definitely use Kelly again.
July 29, 2026
Reply from Hays Travel - Kelly Richardson
Thanks you! I hope you all have a wonderful time!!
Another holiday booked with Kelly and…
Another holiday booked with Kelly and yet again she went above and beyond to arrange the best dates and times available for us , all booked with outstanding professionalism and care .
Thankyou Kelly .
June 20, 2026
Reply from Hays Travel - Kelly Richardson
Thank you for coming back to book again with me, I hope you both have a lovely time!
Kelly was really helpful
Kelly was really helpful, answered all queries no matter what time I messaged, would highly recommend and will definitely be using her service again
May 22, 2026
Unprompted review
Reply from Hays Travel - Kelly Richardson
Thank you for your booking, I hope you have a lovely time!
Kelly was fantastic very helpful and…
Kelly was fantastic very helpful and responsive to my questions I had. Great service would highly recommend booking your holiday with her
May 12, 2026
Reply from Hays Travel - Kelly Richardson
Thanks for booking! I hope you have a wonderful time.
Kelly was able to book everything that…
Kelly was able to book everything that I had requested and was able to price match for me.
April 13, 2026
Reply from Hays Travel - Kelly Richardson
Thank you for booking with me!
I was kept upto date throughout my…
I was kept upto date throughout my booking. Kelly answered all my questions and if she couldn’t answer there and then she went away and got the answer for me
March 23, 2026
Reply from Hays Travel - Kelly Richardson
Thank you for your booking, it's going to be amazing!
Kelly made everything nice and simple…
Kelly made everything nice and simple with it being a big group booking and needing lots of rooms.
Could not recommend Kelly enough a pleasure to have for your company
January 17, 2026
Reply from Hays Travel - Kelly Richardson
Thanks for returning and booking with me!
Reply from Hays Travel - Kelly Richardson
Thank you for booking with me, I hope you have a lovely time.
Searched all options to find best…
Searched all options to find best flight for a solo traveller
December 2, 2025
Reply from Hays Travel - Kelly Richardson
My pleasure, thank you for booking with me!
Excellent service
Excellent service. Asked for a quote on a holiday I’d seen online, was given all the information very quickly. Such an easy process to book the holiday.
November 2, 2025
Reply from Hays Travel - Kelly Richardson
Thank you for your booking! Hope you all have a wonderful time.
I recently booked my holiday through kelly
I recently booked my holiday through Kelly and I honestly couldn’t have asked for a better experience. She made the whole process super easy, listened to what I wanted, and came up with great options that fit both my budget and travel style. She was always quick to respond to my questions (and I had a lot!) and took all the stress out of planning. Everything ran smoothly, and I felt really well looked after from start to finish. I’ll definitely be going back to Kelly for my next trip! Thank you.
August 30, 2025
Reply from Hays Travel - Kelly Richardson
Thank you Pauline, it was a pleasure to help you book your holiday, I hope you all have a fantastic time :)
Excellent Service
Excellent Service. Kelly helped organise our honeymoon to Malta with ease and professionalism. She gave 100% commitment to finding us the perfect hotel, location and flights with friendly, warm and skilled manner. We are more than happy and could not rate their service highly enough ⭐️⭐️⭐️⭐️⭐️
August 9, 2025
Reply from Hays Travel - Kelly Richardson
Thank you Louise! I hope your honeymoon is everything you wished for and more, and you both have the most amazing time in Malta!
Kelly - a delight
Kelly, was polite and straight to the point. She made some suggestions which were gladly accepted. She was professional and listened to what I wanted, I’ll definitely be booking with Kelly again
July 23, 2025
Reply from Hays Travel - Kelly Richardson
Thank you it was my pleasure! I hope you both have an amazing time
Reply from Hays Travel - Kelly Richardson
Thank you for the feedback Catherine, much appreciated, I hope you enjoy your time away!
Reply from Hays Travel - Kelly Richardson
Thanks for the feedback Claire, I hope you all have a fabulous time!
Fantastic service
Fantastic service, quick, efficient service-kept informed at every step, thanks
July 3, 2025
Reply from Hays Travel - Kelly Richardson
Thanks for the feedback Wendy it was a pleasure to help with your booking, I hope you all have a wonderful time! Can't wait to here all about it!
Reply from Hays Travel - Kelly Richardson
Thanks for the feedback Amy, it was a pleasure to help with your booking, I hope you all have a wonderful time!
Booking experience
Kelly was really helpful and obliging. Prompt attention with a professional approach combined with a friendly manner
April 4, 2025
Reply from Hays Travel - Kelly Richardson
Thanks for the feedback Gary & Anita, it was a pleasure to help with your booking, I hope you both had a wonderful time!
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