I contacted Kelly for help finding and planning a holiday. Kelly listened to what I wanted and found the perfect holiday for me and my daughter. Kelly explained everything. I will definitely be using... See more
Location
Switch locationPersonal Travel Consultant Kelly Richardson, SR3 2DQ Sunderland, NE (England), GB
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Kelly was incredible at attending to all my questions and different quotes. We found the perfect holiday but no seats on the flight together so we could be together as a family but Kelly sorted it and... See more
From start to finish the best experience booking a holiday, Kelly was patient listened to what we needed. And booked us the most fantastic holiday. Helpful in every way. Told us every stage of bookin... See more
Company replied
Excellent Service. Kelly helped organise our honeymoon to Malta with ease and professionalism. She gave 100% commitment to finding us the perfect hotel, location and flights with friendly, warm and sk... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kelly Richardson, SR3 2DQ, Sunderland, NE (England), United Kingdom
- 01915439607
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Fantastic service
Fantastic service, quick, efficient service-kept informed at every step, thanks

Reply from Hays Travel - Kelly Richardson

Reply from Hays Travel - Kelly Richardson
Booking experience
Kelly was really helpful and obliging. Prompt attention with a professional approach combined with a friendly manner

Reply from Hays Travel - Kelly Richardson

Reply from Hays Travel - Kelly Richardson
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