Hays Travel - Kelly Richardson Reviews 

25
TrustScore 4.5 out of 5

4.6

Personal Travel Consultant Kelly Richardson, SR3 2DQ Sunderland, NE (England), GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I contacted Kelly for help finding and planning a holiday. Kelly listened to what I wanted and found the perfect holiday for me and my daughter. Kelly explained everything. I will definitely be using... See more

Rated 5 out of 5 stars

Kelly was incredible at attending to all my questions and different quotes. We found the perfect holiday but no seats on the flight together so we could be together as a family but Kelly sorted it and... See more

Rated 5 out of 5 stars

From start to finish the best experience booking a holiday, Kelly was patient listened to what we needed. And booked us the most fantastic holiday. Helpful in every way. Told us every stage of bookin... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Kelly helped organise our honeymoon to Malta with ease and professionalism. She gave 100% commitment to finding us the perfect hotel, location and flights with friendly, warm and sk... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Kelly Richardson, SR3 2DQ, Sunderland, NE (England), United Kingdom

  • 01915439607

4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(25)

119,579 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick, efficient service-kept informed at every step, thanks

July 3, 2025
Hays Travel - Kelly Richardson logo

Reply from Hays Travel - Kelly Richardson

Thanks for the feedback Wendy it was a pleasure to help with your booking, I hope you all have a wonderful time! Can't wait to here all about it!

Rated 5 out of 5 stars

Lovely person

Lovely person. Excellent communication and nothing was a bother.

May 20, 2025
Hays Travel - Kelly Richardson logo

Reply from Hays Travel - Kelly Richardson

Thanks for the feedback Amy, it was a pleasure to help with your booking, I hope you all have a wonderful time!

Rated 5 out of 5 stars

Booking experience

Kelly was really helpful and obliging. Prompt attention with a professional approach combined with a friendly manner

April 4, 2025
Hays Travel - Kelly Richardson logo

Reply from Hays Travel - Kelly Richardson

Thanks for the feedback Gary & Anita, it was a pleasure to help with your booking, I hope you both had a wonderful time!

Rated 5 out of 5 stars

Kelly was very helpful

Kelly was very helpful and communication was great

March 6, 2025
Hays Travel - Kelly Richardson logo

Reply from Hays Travel - Kelly Richardson

Thanks for the feedback Kimberlee, it was a pleasure to help with your booking, I hope you all have a wonderful time!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look