Hays Travel - Kettering Northfield Ave Reviews 

736
TrustScore 5 out of 5

4.9

Asda Superstore, Northfield Avenue, NN16 9HU Kettering, GB


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Rated 5 out of 5 stars

Went to Hays Kettering to book a weeks holiday for myself & daughter for some autumn sunshine in Tenerife. All staff were busy, so went away for a coffee & came back as wouldn’t go anywhere else! Alwa... See more

Company replied

Rated 5 out of 5 stars

Great service. Lady who served us at Kettering branch was very helpful and answered all our numerous questions for what is our first holiday in 13 years. Very patient and professional

Company replied

Rated 5 out of 5 stars

The cristiania Hotel, madonna di campiglio were excellent and very kind. The location was paradise, the natural beauty is stunning. I enjoyed it very much. It is... See more

Company replied

Rated 5 out of 5 stars

Love visiting the kettering store ,I book all my holidays through them,all the staff are really lovely,helpful and you can also have a laugh with them all too.Anything you need help with they are ther... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Northfield Avenue, NN16 9HU, Kettering, United Kingdom

  • 01536644061

4.9

Excellent

TrustScore 5 out of 5

736 reviews

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4.9

All reviews

(736)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from hays travel, as always.

Wendy was really helpful and friendly, as always. She talked us through each step of booking our first fly-cruise and printed out the necessary paperwork

February 22, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for taking the time to leave a lovely review. I enjoyed booking your holiday for you and I always enjoy talking to you. Wendy

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

February 16, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you taking the time to review. Glad we got you all booked into a fantastic holiday :)

Rated 5 out of 5 stars

Sara was very helpful

Sara was very helpful - we pretty much knew what we wanted but she listened when we tweaked a few things . Overall a very positive experience

February 16, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for taking the time to leave a lovely review. You will have a wonderful holiday. Wendy

Rated 5 out of 5 stars

10th Anniversary Cruise 2027

Sofia has been wonderful and so helpful in getting our cruise booked for our 10th wedding anniversary, working really hard to ensure the price came in on budget. Would highly recommend Sofia and Hays Travel

February 7, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thankyou so much for your lovely review. It was a pleasure arranging this for you and I am so glad you are happy, Thanks again!! - Sofia :)

Rated 5 out of 5 stars

First time using Hays

First time using Hays . Was very impressed with Wendy who dealt with our booking. She searched and discussed all the information we needed to make for a stress free experience.

February 8, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for a lovely review. It was lovely to book your holiday for you. Wendy

Rated 5 out of 5 stars

Patient

Patient, examination of data to find the best option for me. Very helpful. Clear references without forcing opinions.

February 7, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thankyou for your lovely review. We are always happy to help :) - Sara

Rated 5 out of 5 stars

Iv been looking to book a holiday for a…

Iv been looking to book a holiday for a few weeks and just seemed to be going a round in circles, so went in to hays and they did it all for me with in 30 minutes.
No hassle or stress holiday booked, very happy with service I got .

February 5, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thankyou for your lovely review. It was lovely to meet you and help find you this holiday. I am glad to hear you were happy with your service. You know where we are if you ever need anything in the future. Thanks again! - Sofia

Rated 4 out of 5 stars

Easy & Straightforward

We had done our background information so the process was straightforward and was completed within 30 minutes.

February 1, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

thank you for your feedback. You will have a lovely holiday. Sara

Rated 5 out of 5 stars

Great service

Promp responsive help in finding a holiday that suited our need.

February 3, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for your feedback. I will make sure Sara sees your review. Have a lovely holiday. Wendy

Rated 5 out of 5 stars

Good experience with Hays Travel, Kettering

Wendy was wonderful and showed us all options . She was being cost conscious and customized our search until we got the holiday we wanted. We highly recommend Wendy and Hays Travel in Kettering to anyone looking for a holiday.

February 3, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

thank you so much for a lovely review and booking your holiday for you. I enjoyed our chat. You will have a wonderful holiday. Wendy

Rated 5 out of 5 stars

Linda and rob travel bag

Well its true what i said last time about repeat business so ive been in again and booked another holiday for November so thats five holidays in the bag so keep up the excellent service ladies hope you all get a bonus from hays travel

February 1, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for your lovely review Linda and Rob, we look forward to seeing you soon, Claire

Rated 5 out of 5 stars

Holiday choice

Always like going to Hays Kettering we have purchased before and just purchased 2 holidays for the future. Wendy is great always very helpful knowledgeable. Our go to advisor, nothing more to say

January 25, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you so much for your lovely review. It is a pleasure to book your holidays for you. Wendy

Rated 5 out of 5 stars

Booking with Hays Kettering again

Booking with Hays Kettering again, never a problem, really good professional travel consultants

January 31, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thanks for your lovely comments. Always a pleasure to see you. Kind regards Justine

Rated 5 out of 5 stars

Brilliant service as always.They looked…

Brilliant service as always.They looked at a number of alternative holidays to make sure we got exactly what we wanted

January 30, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you so much for your lovely review. Your holiday with be fabulous. Wendy

Rated 5 out of 5 stars

Such a positive experience booking two…

Such a positive experience booking two holidays through Hays Kettering this week. Wendy was so knowledgable about both trips and helped us choose options best for us. She then went over and above, phoning Eurostar to make sure we all got to sit together - really appreciated such great customer service!

January 24, 2026
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Reply from Hays Travel - Kettering Northfield Ave

Thank you for your lovely feedback, it is very much appreciated. Your holidays will be amazing. Wendy

Rated 5 out of 5 stars

Very friendly

Very friendly , very informative, easy booking .

January 25, 2026
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for taking the time to review. Hope you have a fab trip and let me know how it goes so I can add it to my own list :) Sara

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