Hays Travel - Kettering Northfield Ave Reviews 

736
TrustScore 5 out of 5

4.9

Asda Superstore, Northfield Avenue, NN16 9HU Kettering, GB


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Rated 5 out of 5 stars

Went to Hays Kettering to book a weeks holiday for myself & daughter for some autumn sunshine in Tenerife. All staff were busy, so went away for a coffee & came back as wouldn’t go anywhere else! Alwa... See more

Company replied

Rated 5 out of 5 stars

Great service. Lady who served us at Kettering branch was very helpful and answered all our numerous questions for what is our first holiday in 13 years. Very patient and professional

Company replied

Rated 5 out of 5 stars

The cristiania Hotel, madonna di campiglio were excellent and very kind. The location was paradise, the natural beauty is stunning. I enjoyed it very much. It is... See more

Company replied

Rated 5 out of 5 stars

Love visiting the kettering store ,I book all my holidays through them,all the staff are really lovely,helpful and you can also have a laugh with them all too.Anything you need help with they are ther... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Northfield Avenue, NN16 9HU, Kettering, United Kingdom

  • 01536644061

4.9

Excellent

TrustScore 5 out of 5

736 reviews

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4.9

All reviews

(736)

117,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative very friendly ended up…

Very informative very friendly ended up booking a holiday.
Would totally recommend them . All staff great

October 17, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for your lovely feedback. It was a pleasure to book your wonderful holiday for you. Wendy

Rated 5 out of 5 stars

Your staff were brilliant

Your staff were brilliant, so helpful and understood what I wanted.

October 4, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

thank you for your lovely feedback. It was a pleasure to book your lovely holiday for you. Wendy

Rated 5 out of 5 stars

Brilliant service

Fantastic service again from the staff in this office,nothing is to much trouble, always going that bit extra to make you get what you need from your trip,this time our needs were a little bit tricky and needed some sorting out, from multi flights, to hotels needed in different cities, and picks ups and drop off to all airports, We left it in the hands of the brilliant Justine who within 2 days after keeping us updated all the way, had sorted our trip....brilliant service !!

October 10, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Ah thank you so much for a wonderful review. It was a pleasure to help you and arrange this fantastic trip. You will have an amazing time. Kind regards Justine x

Rated 5 out of 5 stars

Staff friendly & helpful

Staff friendly & helpful, knowledgeable, didn't feel rushed. Sara was very helpful.
The computer system was very slow.

October 9, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

So pleased we got your trip booked. Thank you for your kind words and apologies for the technology. Thanks Justine

Rated 5 out of 5 stars

Excellent service and very efficient in…

Excellent service and very efficient in finding the Wright holiday, the staff were very helpful.

October 1, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for your lovely Trustpilot review. Have a wonderful holiday. Becky

Rated 5 out of 5 stars

Amazing

I phoned and got talking to Becky she was lovely she vrelly explained everything as I was booking for 2 more couples

October 5, 2025
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Reply from Hays Travel - Kettering Northfield Ave

So pleased that Becky could help you with all your holidays plans and thank you for booking with us.

Rated 5 out of 5 stars

Wendy

The girl I spoke to "Wendy" was extremely helpful and patient with me

September 24, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

thank you for your lovely review. You will have a great holiday. Wendy

Rated 5 out of 5 stars

Lovely helpfull staff

Lovely helpfull staff
Did everything we wanted

September 27, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for choosing Hays to book your special Holiday :)

Rated 5 out of 5 stars

Florida2026

We booked our holiday all because of Wendy.Her help was outstanding with all the information we wanted was answered

September 21, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

thank you for your review. It was a pleasure to book your amazing holiday. Wendy

Rated 5 out of 5 stars

As usual we booked our holiday through…

As usual we booked our holiday through the Kettering branch and can not fault the service we received from Wendy. This is the third time she has dealt with us and she is always so helpful and nothing is too much trouble for her. Thank you 😊

September 19, 2025
Unprompted review
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for such lovely comments. It was a pleasure to book your holiday for you. You will have an amazing time. Wendy

Rated 4 out of 5 stars

very helpful to the place I was to go…

very helpful to the place I was to go .plenty of good advice and places that the young lady and been to and that was very helpful thank very much graeme cummings

September 18, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thankyou for your review, always happy to help :)

Rated 5 out of 5 stars

The young lady catriona from the…

The young lady catriona from the kettering branch was fabulous very helpful and patient on booking our new york break for a surprise 50th I would recommend this travel agency such nice a friendly atmosphere

September 17, 2025
Unprompted review
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you for the lovely review much appreciated :) - Catriona

Rated 5 out of 5 stars

Holiday 2026

The service was fantastic no rush very helpful and knowledgeable

September 8, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thankyou for your lovely review, it was a pleasure to arrange your dream holiday :) - Sofia

Rated 5 out of 5 stars

Wendy

We use them all the, great personal service.

September 7, 2025
Hays Travel - Kettering Northfield Ave logo

Reply from Hays Travel - Kettering Northfield Ave

Thank you so much. Lovely to see you. Kind regards

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