Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more
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I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
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I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
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Elle was very helpful and polite while booking our holiday. Explained everything we needed to know in every detail making us feel very relaxed and respected. Nothing was to much trouble. Will definite... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1K reviews
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Reply from Hays Travel - Keynsham
Thank you for your lovely review.
thanks Imogen
Jayne the manager at Keynsham is so…
Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another holiday at short notice which was all sorted that day. Thank you Jayne for being so helpful.
September 2, 2026
Reply from Hays Travel - Keynsham
So glad we got you 3 other holidays booked Jayne
Reply from Hays Travel - Keynsham
Thank you so much for your kind review - Ellie!
Both staff dealt well with enquiry and…
Both staff dealt well with enquiry and I was able to make a quick decision safely
August 29, 2026
Reply from Hays Travel - Keynsham
Stephen Leyshon,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you efficiently and help you make a quick decision.
Kind Regards
Imogen & Elle
Reply from Hays Travel - Keynsham
Thank you for booking with us and for your kind review.
Good service/advice
August 21, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely comments Ellie
Reply from Hays Travel - Keynsham
Thank you so much for your kind review - Ellie & Helen :)
Reply from Hays Travel - Keynsham
Thank you for your review!
- Jayne
I dealt with Imogen and she was…
I dealt with Imogen and she was extremely helpful and very thorough. She didn’t rush me and booked my flights etc with great professionalism.
I was delighted with the service.
August 23, 2026
Reply from Hays Travel - Keynsham
Thank you for your wonderful feedback! I'm so pleased to hear that you were delighted with the service you received and that your booking was handled with such professionalism. I look forward to organising more holidays for you in future.
Kind Regards
Imogen
Excellent place to book a holiday.
I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed special assistance added to a booking on my last holiday it was sorted straight away and explained to me. They give your experience a personal touch. Thank you to Elle for arranging and your patience with my slightly nutty daughter 🤣
August 23, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure to book your holiday!! :)
Kind Regards,
Elle
Brilliant as always
Brilliant as always. Jessie booked our holiday for us and was very friendly and professional. All our details were still in the system which made things easier. We love Hays in Keynsham.
August 23, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review!
It was a pleasure to book your holiday.
Thanks, Jessie
Reply from Hays Travel - Keynsham
Thank you for your kind review, it was a pleasure booking your holiday. Thanks Jessie
Always a pleasure to see and book a…
Always a pleasure to see and book a holiday with them.
August 21, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, Imogen
Reply from Hays Travel - Keynsham
Thank you for your kind review, I am so pleased we booked your fantastic trip! - Ellie :)
Reply from Hays Travel - Keynsham
We're pleased to have secured your holiday and look forward to helping for any future holidays!
Thanks, Sev and Elle
Constructive and helpful information…
Constructive and helpful information provided for 1st time cruisers
August 19, 2026
Reply from Hays Travel - Keynsham
Andrew,
We are so pleased to hear that you found our information helpful for first-time cruisers! We always strive to provide valuable insights.
Look forward to booking you more,
Jessie
There's nothing you could do better
There's nothing you could do better, thanks to all the staff especially Hellen.
August 16, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. Regards, Helen
Everyone is so pleasant & helpful
Everyone is so pleasant & helpful. Jayne is excellent & advises, helps - has good customer service as do all the staff at Keynsham.
August 16, 2026
Reply from Hays Travel - Keynsham
Glad to have got your Scottish cruise booked and than you for your lovely review. Jayne
Reply from Hays Travel - Keynsham
Thank you for your 5* Review on Jess. Jayne
Jess was very friendly and explained…
Jess was very friendly and explained everything to us clearly couldn’t have asked for anything more
August 15, 2026
Reply from Hays Travel - Keynsham
Thank you so much for your kind review. Best wishes Jessie
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