Hays Travel - Keynsham Reviews 

1,005
TrustScore 5 out of 5

4.9

52 High Street, BS31 1DX Keynsham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An absolute pleasure to book a holiday with Hays Travel, Keynsham. The staff are so friendly, talk you through the booking process at every stage. Very professional. Wouldn't book with anyone else.

Company replied

Rated 5 out of 5 stars

We had set dates that we wanted to find a cruise for.Elle was so helpful as we didn't want to fly and cruise only cruise from Southampton. Because it would be classed as a late booking we were limited... See more

Company replied

Rated 5 out of 5 stars

We came in to book a holiday the lady sorry can not remember her name very pretty lady with blonde curler hair.she recommended going to Greece so she sorted out everything for us both .so very helpful... See more

Company replied

Rated 5 out of 5 stars

Terrific team at Hays in Keynsham. Knowledgeable, helpful. Above and beyond. Helen has consistently been our 'main person' but every member of the team has helped us in one way or another over a l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, BS31 1DX, Keynsham, United Kingdom

  • 01174055609

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,005)

122,751 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff are very good and tell you…

The staff are very good and tell you everything you need to know. Very helpful. You walk out and feel your holiday is completely sorted for you. 😎

July 15, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Janet Wildy,

Thank you for your wonderful review! I'm so pleased to hear that our team and I was helpful and made you feel completely sorted for your holiday. We appreciate your kind words!

Kind Regards
Imogen

Rated 5 out of 5 stars

Keynsham

Jessica and Jane were very helpful and informative.

July 15, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your lovely review as always Jayne & Jess

Rated 5 out of 5 stars

Elle was very friendly

Elle was very friendly, helpful and efficient

July 13, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your lovely review. It was a pleasure to book your cruise. Best Wishes Elle

Rated 5 out of 5 stars

We had set dates that we wanted to find…

We had set dates that we wanted to find a cruise for.Elle was so helpful as we didn't want to fly and cruise only cruise from Southampton. Because it would be classed as a late booking we were limited in our choice. Elle checked all cruise ships that were sailing on our dates we gave her from Southampton. She found us a few , which we made our choice and left the agency very happy. Keynsham has a lovely atmosphere and all the staff are lovely. Whenever we want a holiday Hays at Keynsham is where you will find us looking.

July 13, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your lovely review. I am so glad we managed to find you a perfect cruise and I am sure you will have a wonderful time. Best Wishes Elle

Rated 5 out of 5 stars

An absolute pleasure to book a holiday…

An absolute pleasure to book a holiday with Hays Travel, Keynsham. The staff are so friendly, talk you through the booking process at every stage. Very professional. Wouldn't book with anyone else.

July 7, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you so much for your kind review. It was a pleasure to book your holiday!!

Best Wishes,
Elle

Rated 5 out of 5 stars

Easy to book and knowledgeable staff

Easy to book and knowledgeable staff. Thank you Imogen and Jesse (Keynsham) for all your help and reassurance.

June 30, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Hi Mrs Russ,

Jessie and I are so pleased to hear our team made everything easy for you and provided such great help and reassurance. Thank you for your kind words! Any further questions, always reach out :)

Kind Regards
Imogen and Jessie

Rated 4 out of 5 stars

Ellie was friendly efficient and…

Ellie was friendly efficient and knowlegable new exactly what to do and answered all questions the only downside was the air conditioning was not on

June 23, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Ian,

We're so glad you had a positive experience with our team member! We appreciate your feedback about the air conditioning.

Kind Regards
Ellie

Rated 5 out of 5 stars

The assistant was extremely helpful and…

The assistant was extremely helpful and I didn’t feel at all rushed in making my decision

June 24, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Victoria,

We're so glad our team provided excellent assistance. We appreciate your kind words! i look forward to organising any future holidays for you.

Kind Regards
Helen

Rated 5 out of 5 stars

Such a lovely welcome

Such a lovely welcome. When we walked in to keynsham.Jess was so helpful, explained and worked everything for us, as booking a cruise for 4 of us would gave have been confusing, but Jess did everything for us. Thank you so much.

June 10, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Jenny,

We're so pleased to hear about your positive experience with us. Thank you for sharing your kind words; we truly appreciate it!

Kind Regards
Jess.

Rated 5 out of 5 stars

Excellent service

Excellent service, professional knowledgeable and really pleasant staff

June 13, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your very kind review. It was a pleasure to book your trip. Best Wishes Immy.

Rated 5 out of 5 stars

A warm smile when went into shop

A warm smile when went into shop. Staff were very friendly and helpful. Was able to book my cruise on dates wanted. All was explained to me about holiday plus what else I needed like travel insurance. Had a point out of holiday. Great service and will continue to use Hays.

June 3, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Hi Tracy,

Thank you for your kind review, I really appreciate it. I'm so glad we got your cruise and everything else sorted for you!

Best Wishes,
Elle

Rated 5 out of 5 stars

I have been to Hays Travel

I have been to Hays Travel, Keynsham several times now. Each time I have been welcomed by ALL staff in a very friendly manner, I have been actively helped to find my holidays, and I feel at ease about our conversations. Rachel has helped me finds holidays to go on, and I feel knows what I want. I am very pleased.

June 6, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you so much for your very kind review. It was a pleasure to book your trip and I look forward to booking you many more. Thanks again Rachael.

Rated 5 out of 5 stars

The agent we saw was very pleasant

The agent we saw was very pleasant, and did everything she could to book our holidays, so no problems etc. A pleasure to go to the store instead of booking on the Internet.

May 29, 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your lovely review! I am so pleased you were happy with the service provided! Best Wishes Imogen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look