I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
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I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
Company replied
Brilliant as always. Jessie booked our holiday for us and was very friendly and professional. All our details were still in the system which made things easier. We love Hays in Keynsham.
Company replied
Elle was very helpful and polite while booking our holiday. Explained everything we needed to know in every detail making us feel very relaxed and respected. Nothing was to much trouble. Will definite... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1K reviews
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Very helpful staff
May 9, 2026
Reply from Hays Travel - Keynsham
Thank you for your kind feedback
Jayne
Jessie was very efficient and…
Jessie was very efficient and knowledgeable. Great service as always. Thank you, very happy customers.
May 14, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! It was a pleasure to book your cruises! Best Wishes Jessie
Booked with no problems
Booked with no problems, they found a holiday that suited us, quite quickly
May 14, 2026
Reply from Hays Travel - Keynsham
I am so pleased we found a holiday quickly that suited you. Thank you!
Kind Regards
Imogen
Great serviceVery helpful friendly service from…
Very helpful friendly service from Jessie at the keynsham branch.
Good professional advice given.
May 14, 2026
Reply from Hays Travel - Keynsham
Thank you so much for your very kind review. It was a pleasure to book your trip. Thanks Jessie.
No hassle holiday
No hassle holiday. Great service given and will be coming back to book again.
April 29, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, hope you enjoyed your holiday to Salou. Jayne
Reply from Hays Travel - Keynsham
Thank you do much for your very kind review. It was a pleasure to book your cruise. Thanks again Rachael.
Majorca
Jessie was the young lady who dealt with our holiday. She was great 👍 Very efficient, friendly and always with a smile. Wouldn't hesitate to use Hays again.
May 11, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your holiday for you. I am sure you will have a wonderful time! Best Wishes Jessie
Racheal was patient and friendly
Racheal was patient and friendly, she helped us find what we wanted.
April 21, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Rachael
First class service Jayne is so helpful…
First class service Jayne is so helpful talks us through everything never rushed us and always full of info
May 1, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, great to get you yet another cruise booked. Jayne
Excellent service as always
Excellent service as always. Service very polite and able to answer any queries. Top class branch.
April 29, 2026
Reply from Hays Travel - Keynsham
We appreciate you taking the time to leave us such a fantastic review. We are so glad that our team could provide you with excellent and polite service.
Kind Regards
Hays Travel
After i booked i realised there was an…
After i booked i realised there was an error with my booking and it was sorted straight away! Very professional and helpfull
May 2, 2026
Reply from Hays Travel - Keynsham
We appreciate your positive feedback! We are so glad we could resolve the booking error promptly and professionally for you. Thank you!
Kind Regards
Jessie
I contacted Hayes Travel Keynsham…
I contacted Hayes Travel Keynsham several times in May, 2026. I wanted to book a two centre trip over Christmas and New Year 2026/2027.
The service was always cheerful, patient and knowledgeable.
Thank you.
Marie
April 30, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure to book your holiday! Thank you, Elle
we were able to sort 2 holidays Racheal…
we were able to sort 2 holidays Racheal was there to advise she sorted everything thanks
May 6, 2026
Reply from Hays Travel - Keynsham
We're happy to hear that we could assist you in planning your holidays. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards
Rachael
Reply from Hays Travel - Keynsham
Thank you for your 5 star review. Best Wishes Ellie
We went to keynsham to book a last…
We went to keynsham to book a last minute cheaper holiday and also a cruise for 2008.As before we were advised by Rachael who was excellent with great knowledge.
May 3, 2026
Reply from Hays Travel - Keynsham
Simon,
We're happy to hear that you had such a positive experience while booking your holidays. We appreciate your kind words regarding the advice you received; it is great to know it helped you.
Kind Regards
Rachael
Reply from Hays Travel - Keynsham
Thank you for your kind review :) - Ellie
First abroad family holiday
This was our first ever holiday with our family of 17 years, we were nervous as we didnt have a clue what to do, what a great travel agents this branch is the staff were so nice and friendly made us feel so relaxed and they did everything so well got it all booked for us a cruise for 5 is so hard online but they made the process so easy thank you so much
May 1, 2026
Reply from Hays Travel - Keynsham
Thank you for your 5* review, we hope you have a great time on Arvia
Staff very helpful in getting me the…
Staff very helpful in getting me the best possible flight charge. Clearly explained everything regarding passports etc.
April 30, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review!
Making holiday plans a reality
Efficient friendly staff member Ellie
City break easily sorted
Checked we were happy with hotel location and facilities
Checked flight times gave us maximum holiday time
Recommend Hays Travel and Ellie
April 30, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure booking your next trip! - Ellie :)
Brilliant service
We went in to pre-book a cruise for 2028. We required the extra options regarding disabled cruising; the evac chair, the adapted cabin etc. The pre-booking system was new, but Ellie took time to discuss our needs, understood our wants and dealt with us and the P&O system in a calm, professional manner. We appreciated her time and knowledge and have a cruise booking confirmed. Brilliant service.
April 30, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! It was a pleasure to book your cruise, I'm so pleased we got the cabin for you! :) - Ellie
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