I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
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I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
Company replied
Brilliant as always. Jessie booked our holiday for us and was very friendly and professional. All our details were still in the system which made things easier. We love Hays in Keynsham.
Company replied
Elle was very helpful and polite while booking our holiday. Explained everything we needed to know in every detail making us feel very relaxed and respected. Nothing was to much trouble. Will definite... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1K reviews
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Reply from Hays Travel - Keynsham
Thank you for your lovely comments . Jayne
Jessie was very helpful
July 15, 2026
Reply from Hays Travel - Keynsham
Susan Davis,
Thank you for your lovely review! I appreciate your feedback.
Kind Regards
Jessie
The staff are very good and tell you…
The staff are very good and tell you everything you need to know. Very helpful. You walk out and feel your holiday is completely sorted for you. 😎
July 15, 2026
Reply from Hays Travel - Keynsham
Janet Wildy,
Thank you for your wonderful review! I'm so pleased to hear that our team and I was helpful and made you feel completely sorted for your holiday. We appreciate your kind words!
Kind Regards
Imogen
Reply from Hays Travel - Keynsham
Thank you for your lovely review as always Jayne & Jess
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your cruise. Best Wishes Elle
We had set dates that we wanted to find…
We had set dates that we wanted to find a cruise for.Elle was so helpful as we didn't want to fly and cruise only cruise from Southampton. Because it would be classed as a late booking we were limited in our choice. Elle checked all cruise ships that were sailing on our dates we gave her from Southampton. She found us a few , which we made our choice and left the agency very happy. Keynsham has a lovely atmosphere and all the staff are lovely. Whenever we want a holiday Hays at Keynsham is where you will find us looking.
July 13, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. I am so glad we managed to find you a perfect cruise and I am sure you will have a wonderful time. Best Wishes Elle
Very good all round staff very helpful…
Very good all round staff very helpful booking process good
July 8, 2026
Reply from Hays Travel - Keynsham
Thank you for your very kind review it was a pleasure to book your trip. Thanks Helen.
An absolute pleasure to book a holiday…
An absolute pleasure to book a holiday with Hays Travel, Keynsham. The staff are so friendly, talk you through the booking process at every stage. Very professional. Wouldn't book with anyone else.
July 7, 2026
Reply from Hays Travel - Keynsham
Thank you so much for your kind review. It was a pleasure to book your holiday!!
Best Wishes,
Elle
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to arrange your holiday for you! Best Wishes Jessie
Easy to book and knowledgeable staff
Easy to book and knowledgeable staff. Thank you Imogen and Jesse (Keynsham) for all your help and reassurance.
June 30, 2026
Reply from Hays Travel - Keynsham
Hi Mrs Russ,
Jessie and I are so pleased to hear our team made everything easy for you and provided such great help and reassurance. Thank you for your kind words! Any further questions, always reach out :)
Kind Regards
Imogen and Jessie
Nothing to much trouble for staff go…
Nothing to much trouble for staff go out of their way to get what we want
June 20, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovey review! Always a pleasure to book your holidays for you. Best Wishes Immy
Ellie was friendly efficient and…
Ellie was friendly efficient and knowlegable new exactly what to do and answered all questions the only downside was the air conditioning was not on
June 23, 2026
Reply from Hays Travel - Keynsham
Ian,
We're so glad you had a positive experience with our team member! We appreciate your feedback about the air conditioning.
Kind Regards
Ellie
The assistant was extremely helpful and…
The assistant was extremely helpful and I didn’t feel at all rushed in making my decision
June 24, 2026
Reply from Hays Travel - Keynsham
Victoria,
We're so glad our team provided excellent assistance. We appreciate your kind words! i look forward to organising any future holidays for you.
Kind Regards
Helen
Such a lovely welcome
Such a lovely welcome. When we walked in to keynsham.Jess was so helpful, explained and worked everything for us, as booking a cruise for 4 of us would gave have been confusing, but Jess did everything for us. Thank you so much.
June 10, 2026
Reply from Hays Travel - Keynsham
Jenny,
We're so pleased to hear about your positive experience with us. Thank you for sharing your kind words; we truly appreciate it!
Kind Regards
Jess.
Staff very helpful,Nothing was too much…
Staff very helpful,Nothing was too much trouble
June 14, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, I am so pleased you are going to Japan! - Ellie
Excellent service
Excellent service, professional knowledgeable and really pleasant staff
June 13, 2026
Reply from Hays Travel - Keynsham
Thank you for your very kind review. It was a pleasure to book your trip. Best Wishes Immy.
A warm smile when went into shop
A warm smile when went into shop. Staff were very friendly and helpful. Was able to book my cruise on dates wanted. All was explained to me about holiday plus what else I needed like travel insurance. Had a point out of holiday. Great service and will continue to use Hays.
June 3, 2026
Reply from Hays Travel - Keynsham
Hi Tracy,
Thank you for your kind review, I really appreciate it. I'm so glad we got your cruise and everything else sorted for you!
Best Wishes,
Elle
customer services was very good…
customer services was very good excellent cannot faught anything
June 7, 2026
Reply from Hays Travel - Keynsham
We're happy to hear you had a great experience with us.
Kind Regards
Helen
The agent we saw was very pleasant
The agent we saw was very pleasant, and did everything she could to book our holidays, so no problems etc. A pleasure to go to the store instead of booking on the Internet.
May 29, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! I am so pleased you were happy with the service provided! Best Wishes Imogen
Reply from Hays Travel - Keynsham
Thank you for your kind review, Elle
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