Julie, the Deputy Manager, understood our needs and wants immediately. Found us exactly what we wanted and answered every question. She made, what we thought would be awkward, effortless.
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See what reviewers are saying
I went to the Killingworth branch for help with a booking for 7 of us. The Jet2 site kept telling me the holiday we wanted had gone up massively in price and then wasn't available. Stephanie knew ex... See more
Company replied
We’ve just booked our holiday to Ayia Napa through Hays Travel, and we couldn’t be happier with the service we received. A special thank you to Tia, who was absolutely brilliant from start to finish... See more
Company replied
Once again Hayes Travel Killingworth branch, price matched our chill out week to Es cana in Ibiza. Having been several times we knew exactly where we wanted to stay. Heather was engaging.... interes... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
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Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are pleased to hear that our team was able to help you with your booking and secure you a fab holiday! :)
Effortless
Julie, the Deputy Manager, understood our needs and wants immediately. Found us exactly what we wanted and answered every question. She made, what we thought would be awkward, effortless.
July 24, 2026
Reply from Hays Travel - Killingworth
Thank you for your kinds words and glad I was able to find you everything you needed for your holiday to Canada for your special wedding anniversary.
Kind regards
Julie
Holiday for 7
I went to the Killingworth branch for help with a booking for 7 of us. The Jet2 site kept telling me the holiday we wanted had gone up massively in price and then wasn't available. Stephanie knew exactly what the problem was and then went on to book the holiday at a great price. She was so helpful and set up the whole holiday for us. We've used Hays a number of times and the service has always been excellent.
July 25, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you with your booking and secure a great price for your holiday. We appreciate your continued loyalty.
Julie was very helpful and…
Julie was very helpful and knowledgeable in finding us a holiday.
July 19, 2026
Reply from Hays Travel - Killingworth
Hi I'm glad I managed to get you a lovely holiday sorted for you all hope you have a fantastic time in Salou
regards
Julie
Excellent service, very helpful and friendly staff
We have used this branch of Hays travel for a few years an always been happy with the service. The girls have always been very helpful and friendly.
July 23, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that you've consistently been happy with our service and found our team helpful and friendly over the years. We truly appreciate your loyalty!
Reply from Hays Travel - Killingworth
Thank you for the review I hope you have a lovely holiday :) Heather
Very friendly helpful evident nothing…
Very friendly helpful evident nothing was any trouble to help sort my trip out , gave me confidence to come back to book further complex holidays julie was lovely x
July 22, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful in sorting out your trip and gave you confidence. We look forward to assisting you with future complex holidays. Stephanie
Great service and a lovely lady who…
Great service and a lovely lady who sorted us out with no problems
July 21, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful review! We are so pleased to hear that you received great service and that everything was sorted out for you.
Great customer service
July 21, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving this review - Have an amazing time :) Stephanie
Very understanding of our requirements…
Very understanding of our requirements and patiently led us through the booking procedure
July 17, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind words! We are so pleased to hear that we were able to patiently guide you through the booking process and understand your needs. We hope you have a wonderful trip!
Kind Regards
Julie
We’ve just booked our holiday to Ayia…
We’ve just booked our holiday to Ayia Napa through Hays Travel, and we couldn’t be happier with the service we received. A special thank you to Tia, who was absolutely brilliant from start to finish. She was friendly, helpful and made the whole booking process really easy and stress-free.
Tia took the time to make sure everything was right for us and helped us book the perfect holiday. We really appreciate all her help and would definitely recommend Hays Travel to anyone looking to book their next holiday. We’ll definitely be using them again in the future!
July 19, 2026
Unprompted review
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave this review, hope you have an amazing time on the stag do! :) Tia
Successfully handled our several…
Successfully handled our several queries and requests
July 16, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful 5-star review! We are so pleased we could successfully assist with all your queries and requests. We appreciate your kind words.
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave us this wonderful review! We truly appreciate your kind words and are delighted to hear you consistently receive excellent service.
Kind Regards
Julie
I went into haha travel on 10/7/2026…
I went into haha travel on 10/7/2026 and had an amazing experience talking to Heather and booking our amazing holiday.
We initially had no idea where we wanted to go just knew what kind of theme we wanted , can honestly say Heather guided us through the whole process eliminating places that did not meet our criteria, we ended up booking 12 days to Crete with all of the trimmings , can honestly say I’m so excited and had the best experience ever with Heather , would HIGHLY recommend!!! Every single time !!!
July 10, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your amazing review, it was a pleasure to help with your holiday! Thanks heather
Iwent in to book a holiday I was…
Iwent in to book a holiday I was helped by a lovely young Lady very friendly booked up and ready to go
July 15, 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time to leave a lovely review, hope you have a lovely holiday :) Ali
Chill out week in Es cana
Once again Hayes Travel Killingworth branch, price matched our chill out week to Es cana in Ibiza. Having been several times we knew exactly where we wanted to stay. Heather was engaging.... interested to know about resort we had picked, past travel experiences and hopes and dreams for future travel. Heather was friendly, courteous and polite and very approachable. A real asset to the company. As are all of the staff in Killingworth branch. And for those reasons I shall continue to book travel through Hayes Travel.
July 15, 2026
Reply from Hays Travel - Killingworth
Hi Janet, thank you so much for such a lovely review! Really made my day and was an absolute pleasure chatting to you! :)
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, I hope you have a lovely holiday Ali :)
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave a lovely review Ali :)
We knew what we wanted before we…
We knew what we wanted before we entered the shop. Price was matched no problem with the one on line. Overall, we found them helpful and pleasant with any questions we had and it was much easier to book face to face.
July 5, 2026
Reply from Hays Travel - Killingworth
Hi
Thank you so much for your wonderful review! and that we could match the online price for you. We appreciate your kind words.
Kind Regards
Julie
Another holiday swiftly and easily…
Another holiday swiftly and easily organised by the Killingworth team, this time with Lynsey. Always a trouble free experience.
July 3, 2026
Reply from Hays Travel - Killingworth
Hi Bruce, thank you so much for you lovely review and we hope you have the best holiday! :)
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