Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
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See what reviewers are saying
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
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We knew what we wanted before we…
We knew what we wanted before we entered the shop. Price was matched no problem with the one on line. Overall, we found them helpful and pleasant with any questions we had and it was much easier to book face to face.
July 5, 2026
Reply from Hays Travel - Killingworth
Hi
Thank you so much for your wonderful review! and that we could match the online price for you. We appreciate your kind words.
Kind Regards
Julie
Another holiday swiftly and easily…
Another holiday swiftly and easily organised by the Killingworth team, this time with Lynsey. Always a trouble free experience.
July 3, 2026
Reply from Hays Travel - Killingworth
Hi Bruce, thank you so much for you lovely review and we hope you have the best holiday! :)
Steph was exceptional with everything…
Steph was exceptional with everything to do with our booking.we went in not sure where we wanted to go,but with her help and advice we came out with the perfect holiday.
July 2, 2026
Reply from Hays Travel - Killingworth
We are so pleased to hear that you had such a positive experience! It's wonderful that Stephanie was able to help you find the perfect holiday. We hope you have a fantastic trip!
Always a good experience
Gemma is very well trained and helpful nothing is a bother to her .Overall a good positive experience.
July 8, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! It is always a pleasure assisting you with your holidays, have a wonderful time.
Gemma :)
Staff was very good
Staff was very good. She made me very welcome and search the holidays I was looking for. Thanks
July 7, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review Ali :)
Coach holiday
Beth was very helpfull.
Friendly and polite.
Give us all the details on coach holiday and booked.
July 6, 2026
Reply from Hays Travel - Killingworth
Thank you for the review I hope you have a lovely trip away with your cousin :) Beth
Staff are very friendly and supportive
Staff are very friendly and supportive, and tuned in to what the customer is looking for. Staff are also proactive in following up once a booking has been made.
June 30, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad we could help book your holiday - Lauren
Very helpful listen to what you want…
Very helpful listen to what you want out of your holiday
June 27, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you plan your ideal holiday.
Friendly and knowledgeable staff gave…
Friendly and knowledgeable staff gave me excellent service. Booking process handled very well and obtained value for money holiday.
June 26, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and helped you find a great value holiday. Beth :)
Always go to Hays for our Holidays.
June 29, 2026
Reply from Hays Travel - Killingworth
We truly appreciate you choosing us for your holidays. We're so glad to hear that you consistently trust us with your travel plans!
Kind Regards
Hays Travel
Very helpful lady with oodles of patience…
Very helpful lady who had the patience to talk two. Old giffers like us through our holiday options and ultimately help us find our perfect accommodation and transfers. 5*
June 29, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help find & book your holiday - Julie
Reply from Hays Travel - Killingworth
We're delighted you had such a positive experience with us. Thank you for your kind words! Stephanie
Saw a cheap holiday in the window went…
Saw a cheap holiday in the window went in booked it great service from Gemma as usual
June 26, 2026
Reply from Hays Travel - Killingworth
Hi
We're so glad we could help you find a great holiday and provide excellent service!
Kind Regards
gemma
Your email asked ‘did we make you smile?’
Your email asked ‘did we make you smile !’ YES you did ! What a fantastic team at Hays Killingworth thank you for being you. Wouldn’t go anywhere else. Also bought my currency and topped up my pre paid card. Julie made sure I got the best rate in town.
June 25, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review :)
Been with Hays a while now and dealt…
Been with Hays a while now and dealt with Stephanie all the time,always helpful and gets the best for us
June 24, 2026
Reply from Hays Travel - Killingworth
We truly appreciate your kind words! We are delighted our team provided excellent service. Stephanie :)
Reply from Hays Travel - Killingworth
We appreciate your kind words! We are glad you had a great experience.
Kind Regards
Hays Travel
We always get a good service the staff…
We always get a good service the staff are very friendly and very experiences. Holiday was easy to book
June 19, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving your review - Ali
Booked a weekend break and it was very easy I would recommend this shop to everyone
Booked a weekend break
June 20, 2026
Reply from Hays Travel - Killingworth
We're glad to hear you booked a weekend break with us. We hope you enjoy it.
Kind Regards
ali
We always book our holidays with Hays…
We always book our holidays with Hays Travel, Killingworth and usually have the pleasure of being looked after by Julie Rickerby. She is absolutely brilliant, friendly, and very professional. We know when we book with her everything will be perfect. The other staff are also great and we wouldn't dream of going anywhere else but Hays Travel Kilingworth. It's a great place to book any trip with confidence.
Thank you again.
Eamon O'hanraha and Dorothy Ellis.
June 19, 2026
Reply from Hays Travel - Killingworth
Eamon O'Hanrahan,
We are so pleased to hear that you consistently have such wonderful experiences with us. We truly appreciate your loyalty and kind words about our team. We look forward to helping you with many more perfect trips!
Kind Regards
Julie
Booked with Ali for a short trip to…
Booked with Ali for a short trip to Malta. Very happy from start to finish, Ali is friendly and chatty and was a pleasure dealing with her.
June 2, 2026
Reply from Hays Travel - Killingworth
We are so glad you enjoyed your trip and had such a positive experience with our team. We appreciate your kind words!
Kind Regards Ali
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