Hays Travel - Kings Lynn Reviews 

429
TrustScore 5 out of 5

4.9

3 Broad Street, The Vancouver Quarter, PE30 1DT King's Lynn, England, GB


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Rated 5 out of 5 stars

Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more

Company replied

Rated 5 out of 5 stars

Helen at the King's Lynn Hays Travel branch was absolutely brilliant and booked us the perfect first cruise to the Norwegian Fjords for me and my family. She took care of everything including sorting... See more

Company replied

Rated 5 out of 5 stars

Your staf at the kings Lynn branch are just excellent they go above and beyond personally I think they the best in kings Lynn.

Company replied

Rated 5 out of 5 stars

Have booked several holidays with Hays Travel in kingslynn they always go above and beyond.This next holiday was. no different Emille who sorted our holiday was very professional and knowledgeable a p... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Broad Street, The Vancouver Quarter, PE30 1DT, King's Lynn, England, United Kingdom

  • 01553887545

4.9

Excellent

TrustScore 5 out of 5

429 reviews

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4.9

All reviews

(429)

121,406 reviews in the last 12 months

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Rated 5 out of 5 stars

…Warm Welcome

whenever we go in to the shop we get a very warm welcome particularly from the Manageress Helen.
and that's what makes you want to return.

November 6, 2025
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

We are so happy that you get that wonderful feeling when coming into the store. Hope to see you soon! :)

Rated 5 out of 5 stars

Helpful staff

November 5, 2025
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Reply from Hays Travel - Kings Lynn

We're so glad we could help get everything sorted :)

Rated 5 out of 5 stars

Long haul flights through more than one country.

The staff were very friendly, helpful and patient. My trip was sorted out exactly as I wanted it with reference to flight times and transfers. I have used this branch before and will continue, great service, staff always strive to meet requirements.

October 24, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for your kind words, it was a pleasure to book these flights for you!
Zoe :)

Rated 5 out of 5 stars

Very efficient and knowledgeable agent…

Very efficient and knowledgeable agent (Dan - King's Lynn) dealt first with our enquiry and then our booking. He was patient and answered all our questions. We did have one little blip with the booking, but this was quickly rectified.

October 28, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for the fantastic review! It was a pleasure to help book your cruise :)

-Dan

Rated 5 out of 5 stars

It was great to come into the shop and…

It was great to come into the shop and Dan made us feel welcome. He helped us select the correct flight, hotel and car for our trip. We will definitely be using Hays again.

October 26, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for the fantastic review! It was a pleasure to help book your holiday!

Dan

Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly, I dealt with Tamzin who gave me plenty of time and we found a good deal on the flights (better than I could find online). Also they can help me check in if needed and any questions I had were answered well to help me plan my trip.

October 8, 2025
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Reply from Hays Travel - Kings Lynn

We are so glad that Tamzin was able to find you such a great holiday deal and we are certainly more than happy to help with anything we can :)

Rated 5 out of 5 stars

The helpful and professional staff

The helpful and professional staff, nothing is too much trouble. We went into book a cruise and Dan was so helpful and knowledgeable on the area we were wanting to visit. Thank you Hays Travel

October 18, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for your lovely review! We are so glad Dan was able to find you what you was looking for. :)

Rated 5 out of 5 stars

Brilliant travel agent experience

We found Helen in. Kings Lynn to be super helpful, professional, had great knowledge and ideas to make our booking exactly what we needed.

October 15, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much for your lovely review! We glad you found Helen great and we hope you have a fabulous time :)

Rated 5 out of 5 stars

Very helpful definitely knew what we…

Very helpful definitely knew what we were looking for and delivered on all counts

October 6, 2025
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Reply from Hays Travel - Kings Lynn

We are so glad we found you exactly what you was after! We hope you enjoy it :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, looming for appropriate areas with my restrictions

September 28, 2025
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Reply from Hays Travel - Kings Lynn

Thank you, we are so happy we have found you something to suit you and we hope you have an amazing time away :)

Rated 5 out of 5 stars

Great service

Zoe was very friendly and helpful with organising my cruise for me.told me all the services available to me for my holiday.

October 3, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for leaving such lovely words! We are so glad Zoe gave you exceptional service to secure you your holiday.
Kind Regards
Kia :)

Rated 5 out of 5 stars

going on holiday

they where very helpful in fact thay where so good we booked a second holiday with them

September 19, 2025
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Reply from Hays Travel - Kings Lynn

Hi Stephen
Haha I am so pleased we were able to find you 2 exciting cruises, I am sure they will both be fabulous!
Kind regards
Helen

Rated 5 out of 5 stars

Lovely helpful Dan

Lovely helpful Dan, me and my sister booked for crete, next year!! He was very good, and would use again.

September 30, 2025
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Reply from Hays Travel - Kings Lynn

Many thanks for your kind words! We really appreciate your feedback :)

-Dan

Rated 5 out of 5 stars

I didn't hold much hope as a single…

I didn't hold much hope as a single traveller but when i explained what i needed your agent went to work sorted everything for me and will also print out what i need so booked payed for and now waiting

September 29, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for your kind review! So pleased we was able to get it sorted for you.

Kind regards,
Zoe

Rated 5 out of 5 stars

Family holiday cruise

Family holiday cruise
Very helpful and informative, Tazmin was a great help to get four rooms booked for our cruise

September 19, 2025
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Reply from Hays Travel - Kings Lynn

I'm so happy we managed to get all the cabins where you wanted, was a pleasure to get this booked for you! Thank you for the kind review :)

Rated 5 out of 5 stars

Good experience

Very professional and knowledgeable

September 17, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for your kind review

Rated 5 out of 5 stars

Spoke to a lovely lad in the kingslynn…

Spoke to a lovely lad in the kingslynn store called Dan. He was very helpful and friendly. We have booked a little 4 day break for 2 and will definetly return to book our family summer holiday 😀👍

September 22, 2025
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Reply from Hays Travel - Kings Lynn

Thank for you lovely words! We are so glad Dan secured you a mini getaway and we can't wait to get your family holiday secured for everyone :)
Many Thanks
Kia

Rated 5 out of 5 stars

Experienced in subject matter.

Experienced in subject matter.
Quick to find and display information required.

September 22, 2025
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Hi
Thank you for your review, I am so pleased we were able to find you your cruise.
Kind regards
Helen

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