Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more
Company replied
3 Broad Street, The Vancouver Quarter, PE30 1DT King's Lynn, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more
Company replied
Helen at the King's Lynn Hays Travel branch was absolutely brilliant and booked us the perfect first cruise to the Norwegian Fjords for me and my family. She took care of everything including sorting... See more
Company replied
Your staf at the kings Lynn branch are just excellent they go above and beyond personally I think they the best in kings Lynn.
Company replied
Have booked several holidays with Hays Travel in kingslynn they always go above and beyond.This next holiday was. no different Emille who sorted our holiday was very professional and knowledgeable a p... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
3 Broad Street, The Vancouver Quarter, PE30 1DT, King's Lynn, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used Hays before. Always helpful staff. Take time to go through options, and pricing.

Reply from Hays Travel - Kings Lynn
Very helpful and polite staff even when the price I had on TUI app was cheaper than in store they managed to price match although at this time seems a problem getting full access to all features on tui app maybe that's not Hays problem but it is inconvenient

Reply from Hays Travel - Kings Lynn
This is the first time we have used Hays Travel and would certainly do so again. We like to support independent companies.
We were dealt with promptly and courteously. Dan has a very pleasant manner. He made helpful suggestions and answered our questions thoroughly.
We feel very satisfied with what we have booked and look forward to our holiday.
Thank you.

Reply from Hays Travel - Kings Lynn
The agent I spoke to was very friendly and explained quite clearly whatever I wanted to know. He is also dealing with my relatives in Canada, I think he is also going to help me with our travel insurance

Reply from Hays Travel - Kings Lynn
The manager Helen was exceptional with her nowledge and offered us other options for our cruise. She made very sure we got what we wanted. Left after booking feeling we had the right cruise for us

Reply from Hays Travel - Kings Lynn

Reply from Hays Travel - Kings Lynn
We like to book with hays travel, they are very friendly and helpful, nothing is to much trouble, would not go anywhere else.

Reply from Hays Travel - Kings Lynn
Helen from the kings lynn branch was absolutely brilliant.
Unsure of the destination but Helen with her knowledge and experience soon found the perfect hoilday. Very helpful excellent knowledge in the industry and all round an amazing service.

Reply from Hays Travel - Kings Lynn
Dan was very friendly, helpful & answered our questions promptly.
Communication has been good with regards to a query we had after making the booking.
We will not hesitate to book through Hays in the future, will recommend to friends & family.

Reply from Hays Travel - Kings Lynn
Tamzin was great at communicating with me. She took her time with me changing my mind until we found the perfect holiday for us as a family.

Reply from Hays Travel - Kings Lynn
The patience and perseverance of the staff in the office was outstanding!
Full-filling my requirements turned out to be a tough order, BUT they achieved it, where another Travel Agent flatly refused!
So
Thank you very much.

Reply from Hays Travel - Kings Lynn
The depth of knowledge and genuine desire to meet our needs (an Alaskan cruise) gave me confidence that we had chosen the right travel agent. It was clear that thought was being given to what suited us best even when we had left the premises. I felt valued as a customer and the final price was better than I had seen on the internet.

Reply from Hays Travel - Kings Lynn
Zoe,was very patient,friendly,and delt with all my many questions and even when I had to change dates after booking that morning nothing was too much troubleThis is not the first time I have booked with Hayes travel and all the staff have always been excellent.

Reply from Hays Travel - Kings Lynn
Served by Helen, who made the whole experience easy and enjoyable. She was very knowledgeable but also took the time to quickly investigate any questions that we had. We walked away fully excited, knowing we have secured the holiday we had envisaged. Would highly recommend the store to friends.

Reply from Hays Travel - Kings Lynn
Tamsin could not of done anything more to help us, she took the time to listen to what we needed, spent alot of time searching and eventually found what we needed, sent the emails to us and in turn we came in and booked it

Reply from Hays Travel - Kings Lynn
Helen was so helpful. We knew which cruise we wanted but had several questions that she was able to help us with. We didn’t feel rushed, she spent a lot of time going through everything very thoroughly.

Reply from Hays Travel - Kings Lynn
Very polite and helpful on the phone and booking our holiday.

Reply from Hays Travel - Kings Lynn

Reply from Hays Travel - Kings Lynn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.