Hays Travel - Kings Lynn Reviews 

429
TrustScore 5 out of 5

4.9

3 Broad Street, The Vancouver Quarter, PE30 1DT King's Lynn, England, GB


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Rated 5 out of 5 stars

Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more

Company replied

Rated 5 out of 5 stars

Helen at the King's Lynn Hays Travel branch was absolutely brilliant and booked us the perfect first cruise to the Norwegian Fjords for me and my family. She took care of everything including sorting... See more

Company replied

Rated 5 out of 5 stars

Your staf at the kings Lynn branch are just excellent they go above and beyond personally I think they the best in kings Lynn.

Company replied

Rated 5 out of 5 stars

Have booked several holidays with Hays Travel in kingslynn they always go above and beyond.This next holiday was. no different Emille who sorted our holiday was very professional and knowledgeable a p... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Broad Street, The Vancouver Quarter, PE30 1DT, King's Lynn, England, United Kingdom

  • 01553887545

4.9

Excellent

TrustScore 5 out of 5

429 reviews

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4.9

All reviews

(429)

121,406 reviews in the last 12 months

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Rated 5 out of 5 stars

Always helpful.

Have used Hays before. Always helpful staff. Take time to go through options, and pricing.

July 31, 2025
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thanks for the lovely review! We are glad that we found everything you wanted. Have a wonderful time :)
Kind Regards
Kia

Rated 4 out of 5 stars

staff

Very helpful and polite staff even when the price I had on TUI app was cheaper than in store they managed to price match although at this time seems a problem getting full access to all features on tui app maybe that's not Hays problem but it is inconvenient

July 27, 2025
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Reply from Hays Travel - Kings Lynn

Hi Stephen
Thank you for your kind words, you are correct that it is a TUI issue on the app so unfortunately not something we are able to resolve, we have alerted TUI to the issue so we will keep our fingers crossed!
Kind regards
Helen

Rated 5 out of 5 stars

Very good service. This is the first time we have used…

This is the first time we have used Hays Travel and would certainly do so again. We like to support independent companies.
We were dealt with promptly and courteously. Dan has a very pleasant manner. He made helpful suggestions and answered our questions thoroughly.
We feel very satisfied with what we have booked and look forward to our holiday.
Thank you.

July 26, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much for your kind words, It was a pleasure to book with you and I am glad we have booked you a fantastic trip

Kind Regards,
Daniel

Rated 5 out of 5 stars

The agent I spoke to was very friendly…

The agent I spoke to was very friendly and explained quite clearly whatever I wanted to know. He is also dealing with my relatives in Canada, I think he is also going to help me with our travel insurance

July 25, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much for your positive words. We are very pleased that we were able to find the right cruise for you!
Kind Regards,
Daniel

Rated 5 out of 5 stars

The manager Helen was exceptional with…

The manager Helen was exceptional with her nowledge and offered us other options for our cruise. She made very sure we got what we wanted. Left after booking feeling we had the right cruise for us

July 23, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much for your lovely words. We are glad we could find you exactly what you was after and that you left felling very pleased with everything overall :)
Kind Regards
Kia

Rated 5 out of 5 stars

Friendly helpful

Friendly helpful. And polite agent

July 10, 2025
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Reply from Hays Travel - Kings Lynn

Hi Everyll,

Thank you for your kind words, we really appreciate you review!

Kind regards,
Zoe

Rated 5 out of 5 stars

We like to book with hays travel

We like to book with hays travel, they are very friendly and helpful, nothing is to much trouble, would not go anywhere else.

July 9, 2025
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Reply from Hays Travel - Kings Lynn

Hi Margaret,

Thank you for the fantastic review! We really appreciate your feedback and are always happy to help!

Many Thanks,
Daniel

Rated 5 out of 5 stars

Helen from the kings lynn branch was…

Helen from the kings lynn branch was absolutely brilliant.

Unsure of the destination but Helen with her knowledge and experience soon found the perfect hoilday. Very helpful excellent knowledge in the industry and all round an amazing service.

July 9, 2025
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Reply from Hays Travel - Kings Lynn

Hi Sam
Thank you for your kind words, I am so pleased we were able to find you exactly what you were after, I can't wait to hear all about it.
Kind regards
Helen

Rated 5 out of 5 stars

Dan was excellant!

Dan was very friendly, helpful & answered our questions promptly.
Communication has been good with regards to a query we had after making the booking.

We will not hesitate to book through Hays in the future, will recommend to friends & family.

July 8, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for taking the time to review us, I am so glad you were pleased with the service you received, I will pass your kind words on to Dan!
Kind regards,
Zoe

Rated 5 out of 5 stars

Tamzin was great

Tamzin was great at communicating with me. She took her time with me changing my mind until we found the perfect holiday for us as a family.

June 29, 2025
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Reply from Hays Travel - Kings Lynn

Thank you for your kind words! I will be sure to pass this on to Tamzin. I am so glad we could find you your perfect holiday !
Kind regards,
Zoe

Rated 5 out of 5 stars
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your review, we are so happy that Zoe gave you the best level of help to get your holiday sorted!
Kind Regards
Kia

Rated 5 out of 5 stars

The patience and perseverance in getting the job done!

The patience and perseverance of the staff in the office was outstanding!
Full-filling my requirements turned out to be a tough order, BUT they achieved it, where another Travel Agent flatly refused!
So
Thank you very much.

June 24, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much so the kind words, we really appreciate them! We are so happy we got there in the end to secure the perfect flights for you, hope you have a wonderful time at the party :)
Kind Regards
Kia

Rated 5 out of 5 stars

The depth of knowledge and genuine…

The depth of knowledge and genuine desire to meet our needs (an Alaskan cruise) gave me confidence that we had chosen the right travel agent. It was clear that thought was being given to what suited us best even when we had left the premises. I felt valued as a customer and the final price was better than I had seen on the internet.

June 21, 2025
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Reply from Hays Travel - Kings Lynn

Thank you so much for your kind words! We are all glad we managed to find you exactly what you was after especially at a lower final price. We hope you have a wonderful time and we can't wait to hear all about it when you get back :)
Kind Regards
Kia

Rated 5 out of 5 stars

First Class

Zoe,was very patient,friendly,and delt with all my many questions and even when I had to change dates after booking that morning nothing was too much troubleThis is not the first time I have booked with Hayes travel and all the staff have always been excellent.

June 7, 2025
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Reply from Hays Travel - Kings Lynn

Hi Anita
Thank you for taking the time to review us, I am so glad you were pleased with the service you received, I will pass your kind words on to Zoe, if you need anything more we will be here to help.
Thank you again
Helen

Rated 5 out of 5 stars

Served by Helen

Served by Helen, who made the whole experience easy and enjoyable. She was very knowledgeable but also took the time to quickly investigate any questions that we had. We walked away fully excited, knowing we have secured the holiday we had envisaged. Would highly recommend the store to friends.

June 8, 2025
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Reply from Hays Travel - Kings Lynn

Hi Lee
Thank you for your kind words, I am so pleased we were able to find exactly what you were looking for. I look forward to hearing all about it.
Many thanks
Helen

Rated 5 out of 5 stars

Tamsin could not of done anything more…

Tamsin could not of done anything more to help us, she took the time to listen to what we needed, spent alot of time searching and eventually found what we needed, sent the emails to us and in turn we came in and booked it

June 5, 2025
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Reply from Hays Travel - Kings Lynn

Hi Ian, Thank you so much for the positive feedback. I will pass this over to Tamzin as she will be pleased especially being able to find you exactly what you was after!
Many Thanks
Kia :)

Rated 5 out of 5 stars

Helen was so helpful

Helen was so helpful. We knew which cruise we wanted but had several questions that she was able to help us with. We didn’t feel rushed, she spent a lot of time going through everything very thoroughly.

June 3, 2025
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Reply from Hays Travel - Kings Lynn

Thank you to much for your kind words. It was my pleasure to be able to make sure we were able to book your cruise and get you exactly what you were after. I can't wait to hear all about it.
Kind regards
Helen

Rated 5 out of 5 stars

Very polite and helpful on the phone…great service

Very polite and helpful on the phone and booking our holiday.

May 27, 2025
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Hi Kev, We are glad we have managed to find you your perfect holiday and you was happy with our level of service. We can't wait to hear all about it when you get back!
Kind Regards
Kia :)

Rated 5 out of 5 stars

Dan was very helpful and listened to…

Dan was very helpful and listened to our requests

May 15, 2025
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Hi Deboarah, We are so happy that Dan was able to find you a holiday with everything you was after!
Many Thanks
Kia :)

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