Hays Travel - Kirsty Massam Reviews 

Excellent customer service
Will Always book with Kirsty
Highly recommend

Thank you Kirsty for making everything about our holiday easy and wonderful. We didn't realise when you could book the seats on the plane but you were on it and managed to get just the seats we always like.
The hotel was brilliant too.
thanks for making it easy no mater how many times i change my mind before booking sometimes i even change country of where i would like to go but you just recheck without any complaints. I would highly reccomend you to anyone thinking of booking a holiday.

Kirsty is amazing always happy to help even with the silliest questions. Best travel agent I’ve ever used and will continue to use.

First reached out to Kirsty about booking a Disneyland Paris trip. Kirsty was so helpful with different options, along with all the extras that we could add on that I wasn't aware of. Kirsty was excellent at communicating, getting back to me quickly and efficiently. Once the trip was book, Kirsty was also messaging reminders about checking in on flights, sorting the app out etc. Even after booking the trip about 8months in advance. I also switched a few things round and that was easily solved. Kirsty is now my go to for booking holidays, with New York booked along with others in the pipeline. Thank you so much, the trip was incredible and it took a massive stress over booking it away, enabling us to have the most magic time!

Extremely helpful and easy to communicate with. All documents were correct and sent over quickly. Extremely good service.

Kirsty was very quick in getting back to myself with quotes and questions i was asking, booking was very easy, i would definitely book with her again.

Kirsty is amazing at organising my holidays she always gets me the best deal and is swift in her responses.

Kirsty is always efficient and helpful when booking a holiday.

Brilliant everytime

Super quick with options compared to my requirements due to Kirsty's experience and knowledge.
Polite and friendly all sorted smoothly.
Thanks
John

Excellent service from Kirsty, say no more.

Kirsty is always helpful offering advice and options to ensure the best experience. She will always adjust the holiday to offer the best result

3rd year booking with Kirsty .
Goes out of her way to help and makes the booking process simple .
Great Service

We booked another holiday with Kirsty, adding to our list of trips we have booked with her. She’s excellent at her job, very supportive of her customers and provides exceptional service. We wouldn’t book with anyone else!

Quick, efficient and listening carefully to requests. Always very helpful and friendly.

Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was no drama - she went above & beyond & was still emailing me after 9pm when we confirmed & booked. She made it very easy, gave useful advice as we are first time cruisers. Would recommend her to everyone

Smooth and informative throughout the process

Kirsty gave us advice and made our booking so easy thankyou!
We will definitely use Kirsty again to book our holidays

Excellent service again by Kirsty, nothing too much trouble. Very helpful in every way