I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
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First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
Company replied
Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
Company replied
Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
252 reviews
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Kirsty was great
Kirsty was great, provide all the information and followed up with a call
June 29, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Debbie - you are going to have the best time - it will soon be here :-) xx
Another booking
Kirsty was great as always! Helpful, understanding, flexible and was able to beat the price. Thank you!
July 3, 2025
Reply from Hays Travel - Kirsty Massam
Thanks Danielle - I hope that you have an amazing time :-) xx
This is our second booking
This is our second time booking with Kirsty. Brilliant personalised service would definitely recommend.
June 29, 2025
Reply from Hays Travel - Kirsty Massam
Thanks Charlie and for booking with me again :-) xx
My new favourite person 💕
Kirsty Massam at Hays was recommended to me and I can honestly not fault her. Kirsty immediately picked my request up, answered my questions and we had booked a cruise, within 24hrs of first chatting. Would not hesitate to recommend myself now and we cannot wait to go on our cruise in July. Thank you Kirsty, your a star 🌟
June 25, 2025
Reply from Hays Travel - Kirsty Massam
Thank you so much Susannah- I hope that you have a fantastic cruise :-) xx
5 star experience …
Kirsty is so easy to deal with and follows through the whole process, have booked through Kirsty twice now and she has found some amazing deals.
She is professional, kind and goes beyond for everyone. Will be booking my next holiday with her again.
June 17, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Kerry and for booking with me again - you will have a fab time :-) xx
Brilliant customer service and very helpful.
We used Kirsty to book our last Holiday to Barbados and we happened to be flying the day after the Heathrow fire and Kirsty was fantastic. Provided updates even out of hours. We couldn’t have asked for any more. The booking process was easy and we’ve just rebooked with Kirsty for St Vincent. We just feel Kirsty goes that extra mile and nothing is too much trouble. We will definitely be back in touch to book our trip for later in the year :)
June 4, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Amy :-) and for booking with me again. You are going to LOVE St Vincent!!xxx
Kirsty is very helpful and found us the…
Kirsty is very helpful and found us the perfect holiday.
May 9, 2025
Reply from Hays Travel - Kirsty Massam
Thanks Emma - You are going to have a fab time :-) x x
Amazing service ❤️
May 3, 2025
Reply from Hays Travel - Kirsty Massam
Thanks Stacy- you are going to have a fab time :-) xx
Kirsty is always so helpful and honest
Kirsty is always so helpful and honest. She goes above and beyond to give a very personal service.
April 15, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Suzanne and for booking with me :-) you are going to have a fab birthday/ anniversary trip xx
Kirsty was very helpful
Kirsty was very helpful. She made my booking very easy for me , she got me lots of different quotes , once I had chosen it was booked within minutes.
April 14, 2025
Reply from Hays Travel - Kirsty Massam
Thanks Clare - I hope that you have a fantastic Birthday trip :-) xx
Booking was so quick and easy thanks to…
Booking was so quick and easy thanks to Kirsty Massan that is why we are returning customers.
April 7, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Keven and for booking with me again :-) Hope you have an amazing time xx
Reply from Hays Travel - Kirsty Massam
Thank you Ira- you are going to have such an amazing trip :-) xx
Reply from Hays Travel - Kirsty Massam
Thank you and for always booking with me :-) xx
Kirsty was quick at getting back to us…
Kirsty was quick at getting back to us with various options and a great price
March 14, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Simon- you are going to have an amazing time :-) xx
Holiday Cruise Search Achieved…
Hi we were very impressed with the service provided it was both efficient and incredibly helpful Kirsty managed to provide a holiday that suited our needs we would have no hesitation in using this service again
March 12, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Michael and Ellen - you are going to have such a great time :-) xx
Kirsty is great!
I use Kirsty often to book our holidays, always tailors things to our needs, quick responses and often manages to get the holiday at a discounted rate than what I have seen elsewhere. We are planning a longhair trip for 6 weeks and Kirsty has arranged this for us. Could not be happier!
February 25, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Ainsley and for always booking with - this is definitely going to be a special trip for your birthday :-) xx
excellent service
Kirsty went out of her way to find us the best deal. we are due to go on holiday later in the year, but the booking process so far has been really clear and speedy
February 2, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Louise - I hope that you have a great time :-) xx
Very helpful
Kirsty has been fab. Extremely quick in repsonse to questions and booking. Very helpful. Cannot fault her at all.
February 5, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Amanda you are going to have the best time :-)xx
Simply the best
In the words of Tina Turner, Kirsty is just simple the best. She is so knowledgable, and nothing is too much hassle. I fully appreciate having Kirsty support me with any questions, and guiding me to booking.
February 7, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Lucy and for booking with me again - you are going to have a fab time :-) xxx
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