I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
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First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
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Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
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Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
253 reviews
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Simply the best
In the words of Tina Turner, Kirsty is just simple the best. She is so knowledgable, and nothing is too much hassle. I fully appreciate having Kirsty support me with any questions, and guiding me to booking.
February 7, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Lucy and for booking with me again - you are going to have a fab time :-) xxx
Reply from Hays Travel - Kirsty Massam
Thank you Gill - I hope that you have a lovely time :-) xx
Kirsty is imaginative
Kirsty is imaginative , always coming up with delightful travel options
January 29, 2025
Reply from Hays Travel - Kirsty Massam
Thank you John- you are going to have such a great time :-) xx
Fantastic service as always
December 28, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Maria :-) and for booking with me again - I hope that you have a fab time xx
Kirsty has been fantastic got us the…
Kirsty has been fantastic got us the perfect break with ease. Highly reccomend
December 30, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Katie - I hope that you have a great time :-) xx
The best way to book a holiday!
I have booked quite a few holidays with Kirsty at Hays now. She does the best deals and the process is always so quick and easy. She is always super helpful and responsive. 100% recommend and I will no doubt be booking again soon! Thank you.
January 4, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Lauren and for always booking with me :-) xx
Excellent service from Kirsty as…
Excellent service from Kirsty as always. So helpful and quick to respond and sort everything out for us. We book all our holidays with Kirsty for the best price and peace of mind.
January 3, 2025
Reply from Hays Travel - Kirsty Massam
Thank you Louisa - You are going to have a fab time - thank you for always booking with me :-) xx
Excellent service and advice from Kirsty
December 31, 2024
Reply from Hays Travel - Kirsty Massam
Thank you John- I hope that you have an amazing time :-) xx
Great Service
Kirsty always delivers a prompt, helpful, and courteous service.
Nothing is too much trouble, and booking is always handled professionally and without issue.
December 23, 2024
Unprompted review
Reply from Hays Travel - Kirsty Massam
Thank you Mick and for booking with me again :-) xx
Reply from Hays Travel - Kirsty Massam
Thank you Claire - you are going to have a fab time :-) xx
So far so good
So far so good. Very helpful. Cruise was booked and confirmation email and number was sent over to me.
November 11, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Amy - you will have a fab time :-) xx
Superb knowledge - Brilliant Service
Kirsty was very knowledgeable with helping us make our holiday decision. The trip is for a special birthday and Kirsty was kind and professional and offered great options for us to choose from. A seemless friendly service throughout.
November 15, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Kelly - you are going to have such a good holiday celebrating your Special Birthday xx
Just booked with hays travel and kirsty…
Just booked with hays travel and kirsty was excellent was looking for something as a last minute getaway for me and my wife and kirsty got me a great deal thanks.x
November 7, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Rich- I hope that you have a great time xx
Booking with Kirsty
Personal aspect from Kirsty. Ease of booking and tailored to our needs. Able to ask lots of questions to get the right holiday.
November 3, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jan and for booking with me again :-) xx
Reply from Hays Travel - Kirsty Massam
Thanks Lindsay and for always booking with me :-) xx
Great service.
I always receive very helpful, friendly & efficient attention from Kirsty at Hays Travel when booking my holidays.
November 1, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jeannette and for always booking with me :-) xx
Would 100% recommend
Kirsty has been incredibly helpful from the start! Extremely informative in every way! She has made the process of our first family holiday so much easier than it would have been!
October 10, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Becci - i hope that you have a great time :-) xx
Kirsty is fantastic
Kirsty is fantastic, responds to our query straight away, all booked and sorted with the best price possible.
October 3, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Della and for booking with me again :-) xx
A.Kirsty made booking a holiday for a…
Kirsty made booking a holiday for a special occasion so easy, happy to answer all my questions. Very happy with the customer care.
September 26, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Kate - you are going to have such an amazing time :-) xx
Excellent prompt and friendly service…
Excellent prompt and friendly service from Kirsty again and a saving on on-line price.
September 21, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Tracey and for booking with me again ;-) I hope that you have a great time xx
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