I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
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First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
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Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
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Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
253 reviews
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Trouble free booking A+
Our travel representative was very quick to reply with any questions we had before we booked our cruise, and made the booking process seamless and trouble free. Very knowledgeable about the cruise and the destination which is always great as a little bit of information goes along way
September 19, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Simon :-) and Thank you both for always booking with me and recommending me to everybody xxx
Amazing service
Amazing service, first class communication and extremely helpful very highly recommended
August 18, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Steve- I hope you and Lucy had a fab time :-) xx
Kirsty is always available to help us…
Kirsty is always available to help us book and also assist is with any queries or issues we have. We couldn't ask for anymore from Kirsty and we not book a Holiday anywhere else. We know we would just not get the same service and attention to detail.
August 31, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Charlie and for always booking with me :-) xx
A very reliable and first class service…
A very reliable and first class service Kirsty always goes above and beyond to ensure the bookings go through smoothly right from the first contact
August 21, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Pete - I hope that you have a great time :-) xx
Always book with Kirsty
Kirsty is the best we will always book through her. Great advice and service
August 19, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Michelle and for always booking with me :-) xx
This is the second time booking with…
This is the second time booking with hays. First time was with Ray who was excellent and helped me so much. The second time was with Kirsty who had the patience and time to listen to me and explained everything in detail. Absolutely fab caring person thank you
August 18, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jane - you are going to have such a great time onboard Arvia :-) xx
HOLIDAY OF A LIFE TIME.Thank you to Kirsty for helping me to…
Thank you to Kirsty for helping me to book a holiday of a life time, all my questions were asked, booking could not have been any easier with the help of Kirsty.
The professional way she spoke to me was very relaxing and engaging in all my needs for this holiday.
Thank you very much Kirsty.
August 12, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Graham - you are going to have such a great time xx
Amazing customer service as usual
Amazing customer service as usual. Wouldn’t book with anyone else .
July 23, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Nic and for booking with me again :-) xx
Excellent
Kirsty is excellent and sorted out exactly what we wanted, she was so helpful and I would not hesitate to recommend Hays Travel and Kirsty. Kirsty sorts everything and takes all the hassle out of booking. Great knowledge and experience, we have booked many holidays with them and will continue to do so.
July 13, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jo - you are going to have such an amazing trip :-) xx
Kirsty was quick to find me a suitable…
Kirsty was quick to find me a suitable first time cruise, was quick and responsive throughout x
July 10, 2024
Reply from Hays Travel - Kirsty Massam
Thank you :-) you are going to have a fab time xx
Kirsty Massam is fantastic
Kirsty Massam is fantastic, second trip we have booked with her and sure there will be more.
June 26, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Stacey and for booking with me again :-) xx
Reply from Hays Travel - Kirsty Massam
Thank you Sue - I hope that you have the most amazing time xx
Kirsty Massam hays travel …
Kirsty was so informative and explained everything in detail regarding our booking and is always available to answer any questions or query’s we may have. Booked a few holidays now through Kirsty wouldn’t book anywhere else she is fantastic at her job! Thanks Kirsty! 10/10!
April 29, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Shane :-) and Thank you for booking with me again - you are going to have such a great time on Iona xx
Reply from Hays Travel - Kirsty Massam
Thank you Ian- I hope that you all have a great time :-) xx
Kirsty sorted our family holiday really…
Kirsty sorted our family holiday really quickly. Communication was great. She even went above and beyond by noticing we were away for the husbands birthday and has added that to the notes, which was a lovely touch.
March 27, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Claire - I hope that you have an amazing time xx
Reply from Hays Travel - Kirsty Massam
Thank you Adele - I hope you have a great time :-) xx
Kirsty made you feel at ease and…
Kirsty made you feel at ease and answered my questions and explained what I need to know
March 26, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Wendy - you are going to have a great time on Iona :-) xx
Very fast fast service and reasonable…
Very fast fast service and reasonable priced. Will definitely be booking through Kirsty @ hayes travel again.
March 11, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Dale :-) you will have a fab time xx
Always great personal service
Kirsty is always quick with responding and provides all the information I need to make a booking.
Always feels like a personal service.
February 28, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jo - you are going to have the best time :-) xx
Very straightforward
The end to end process of booking the holiday was childs play. No difficulties whatsoever.
February 21, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Alan- I hope that you have a great time :-)
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