I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
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First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
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Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
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Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
253 reviews
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So easy and cheaper!
Kirsty was so easy to deal with, understood what I needed and sorted the extra things I asked about too. She was able to beat the online price of going with the supplier directly. Highly recommend her.
January 22, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Lara - I hope that you have a great trip :-) xx
Amazing service (Kirsty)…
The lady I was working with (Kirsty) was amazing I started off looking at one holiday then changed my mind then needed more information. At every stage kirsty was do helpful and put my mind to rest.
January 24, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Andrea- you are going to have the best time :-) xx
Kirsty was amazing
Kirsty was friendly , helpful and quick at replying. Kirsty made sure we got the best price for our holiday and checked over all the requirements we were looking for. Kirsty made me aware of extras we were intitled to that I wasn’t aware of . 10/10 service
January 18, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Jo - You are all going to have a great time :-) xx
Feel at ease when chatting to advisors…
Feel at ease when chatting to advisors and there knowledge to find my ideal package is very good. Happy with price meeeting my budget too.
January 18, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Karen - you will have a fab time :-)
Kirsty is so helpful and friendly
Kirsty is so helpful and friendly, booked the holiday with zero problems. Highly recommend!
January 19, 2024
Reply from Hays Travel - Kirsty Massam
Thank you :-) you are going to love Iona xx
Kirsty is very helpful and it’s such an easy process.. just message what you want and where u want to go.. sit back and let all the hard work get taken care of for you 💪💪
Kirsty is very helpful and it’s such any easy process..
January 17, 2024
Reply from Hays Travel - Kirsty Massam
Thanks Adam- I hope you have a great time :-) xx
Fantastic customer service
Very professional and informative . Excellent knowledge . Would definately recommend Kirsty for all travel requirements
January 12, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Lynette and for booking with me again :-) xx
Kirsty provides an outstanding customer…
Kirsty provides an outstanding customer service. I have asked for various options and made multiple changes to ensure that our holiday is best suited for our needs. Kirsty offered a huge amount of support and guidance and we are delighted with the holiday booked through Kirsty.
January 11, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Lucia - you are going to have the best Summer adventure :-) xx
Kirsty goes above and beyond and makes…
Kirsty goes above and beyond and makes booking a holiday an enjoyable experience. I can’t recommend Kirsty enough.
January 10, 2024
Reply from Hays Travel - Kirsty Massam
Thank you Sarah and for booking with me again- Hope you have a lovely trip :-)
Reply from Hays Travel - Kirsty Massam
Thank You Ian :-) xx
Fast and efficient
Kirsty was extremely efficient and helpful in booking our holiday. We were very impressed with her service.
December 28, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Nicky :-) I hope that you have an amazing Holiday xx
Kirsty listen to my needs and produced…
Kirsty listen to my needs and produced a great flight and hotels to choose from. She was efficient and helpful. I do have a few questions to ask when she returns from her sabbatical which I can rely on a prompt response She was recommended to me and I am glad I chose to get my holiday from her. I had enquired a Cooptravel at the Moorland centre they never came back to me with any holiday proposals which the promised so will never go there again! Well done Kirsty
November 30, 2023
Reply from Hays Travel - Kirsty Massam
Thank you for the lovely feedback Maggie -I hope that you have an amazing time xx
Fantastic easy booking
Kirsty is really knowledgeable and super helpful. Would definitely book with her again
November 30, 2023
Reply from Hays Travel - Kirsty Massam
Thank you :-) you are going to have the most amazing time xx
We wanted to book a 5 day cruise and…
We wanted to book a 5 day cruise and Kirsty asked if she could call me to discuss a cruise. She did this because we have never been on a cruise and wanted to explain how it can be different. I think she went that extra mile to help us. I am very impressed
November 13, 2023
Reply from Hays Travel - Kirsty Massam
Thank You for the lovely feedback Lesley - you are going to have a great time :-) xx
Kirsty is very helpful
November 7, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Majella - you are all going to have an amazing Family Holiday together xx
New York
Kirsty made it super easy to choose and book the holiday. Emails were answered promptly. Excellent personal service. Would highly recommend for stress free holiday booking.
October 30, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Babs- you are going to have such a great time xx
Great service
Kirsty was very helpful and we booked exactly what we were looking for.
October 18, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Dave - You are going to have an amazing time :-) xx
Facebook advert
I saw Kirsty’s advert on Facebook for
Just the cruise I was after , I messaged her and she got back to me with the details and we booked a few days later . Kirsty was very professional and the transaction was completed Efficiently. Thank you x
September 18, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Zena :-) You are both going to have the best time xx
Reply from Hays Travel - Kirsty Massam
Thank you Emma - you know I am almost always at my desk lol. So glad that we managed to get you sorted - you will all have an amazing time :-) xx
Brilliant service
Love Kirsty, she’s always helpful and finds us the best deals. :)
September 12, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Claire & Thank you for booking with me again :-) xx
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