I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
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First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
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Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
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Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
253 reviews
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So easy and straightforward to book a…
So easy and straightforward to book a holiday..all the information is clear and easy to understand and Kirsty is lovely, second time booking with her and the last holiday we had was perfect from start to end.
September 3, 2023
Reply from Hays Travel - Kirsty Massam
Thank You for booking with me again - you will have a fantastic time :-) xx
Kirsty is amazing
Kirsty is amazing. So attentive and always gets you the best deal! I recommend everyone book in with Kirsty! ⭐️⭐️⭐️⭐️⭐️
September 3, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Imogen and Thank You for booking with me again :-) xx
Definitely recommend
When deciding on dates Kirsty our travel agent was very helpful and held a date for us whilst we decided when was best to go! Information was given, photos sent to us from what other guest had seen after recently coming back. All details were given about what our days will be like out there etc. I couldn’t of had a better travel agent help us do our dream holiday again.
August 3, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Lauren - so excited to get you booked back to South Africa - you are going to have the most amazing time (again) x
Fantastic service
All questions answered promptly and kirsty was knowledgeable and great to talk to.
August 8, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Sharon- you are going to have such an amazing time x
Perfection!
This is my 4th holiday booked with Kirsty @ Hays Travel. She is so knowledgeable, friendly and helpful. I would not book my holidays with anyone else.
August 6, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Katie - so glad that we have finally got you to join the ''Cruise Club'' - You will love it :-) xx
Great all round experience very…
Great all round experience very informative and helpful kirsty was very kind and lovely phone manner would deffo use hays and kirsty in the future 😊
July 30, 2023
Reply from Hays Travel - Kirsty Massam
Thank you Sarah -you will have the most amazing time in Jamaica x
Absolutely amazing from start to finish…
Absolutely amazing from start to finish on booking our holiday. 2nd time using kirsty to book with and wouldn't use anybody else 😊
July 30, 2023
Reply from Hays Travel - Kirsty Massam
Thank you for your lovely review :-) I hope you have an amazing time in Turkey xx
Very professional and polite
Very professional and polite, explained everything in simple terms
July 21, 2023
Reply from Hays Travel - Kirsty Massam
Thank you :-) I hope that you have a fantastic time away xx
Really helpful and friendly gave me…
Really helpful and friendly gave me lots of info about my options. a real pleaseure
July 6, 2023
Reply from Hays Travel - Kirsty Massam
Thank You - You will have a Fab time :-) x
Booking made easy!
Kirsty was very prompt at responding to messages and more than happy to find any quotes requested. She made the booking process very simple. Very much looking forward to our holiday now!
June 1, 2023
Reply from Hays Travel - Kirsty Massam
Thanks Katie- You are going to have the best time in Rhodes :-)
Fantastic friendly organised , efficient.
Kirsry couldnt have been more helpful. What a fanstic experience.
Cant reccomend enough.
May 30, 2023
Reply from Hays Travel - Kirsty Massam
Thanks Andy - I am so excited for you - you are going to have the best Holiday (and wedding :-) ) in St Lucia
Great service from Kirsty..
Great service from Kirsty... Good communication and a great holiday booked xx
May 27, 2023
Reply from Hays Travel - Kirsty Massam
Thanks Helen - you are all going to have such a great time :-)
Highly recommend!!
We’ve have booked numerous holidays with Kirsty and would recommend Kirsty every time.
She’s always helpful, professional and so friendly. Nothing is too much trouble for Kirsty. She will check/change/tweak bookings until it’s perfect for you.
We have booked Singapore/Bali/Dubai, St Lucia, Maple leaf trail, Meeru (Maldives)/Dubai and more recently 3 resorts in Thailand.
A couple were package holidays, others tailored to us.
Kirsty is always available to help and answer any questions/concerns, not only when booking but right until you get back home!!
We’ll back soon Kirsty with our next request!
May 26, 2023
Reply from Hays Travel - Kirsty Massam
Thank you for your lovely review Deb - you know I do love a Challenge! lol you are going to LOVE Thailand :-)
Kirsty was absolutely amazing
Kirsty was absolutely amazing. Answered all our questions and helped us through the whole process!
May 23, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Felicity :-) I hope that you have an amazing time xx
1st holiday in 4 years and 1st time solo traveller
Kirsty was lovely and nothing was to much trouble from first enquiry to booking my holiday could not fault her on anything professional yet so warm and welcoming on the call
May 16, 2023
Reply from Hays Travel - Kirsty Massam
Thank You Lindsay :-) xx
Kirsty responded quickly to my…
Kirsty responded quickly to my questions which were many !.
Professional and knowledgeable.
May 12, 2023
Reply from Hays Travel - Kirsty Massam
Thanks Stephen - I hope that you all have an amazing time :-) xx
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