We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements a... See more
Company replied
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We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements a... See more
Company replied
What a wonderful experience we had yesterday! Kelly was so warm, friendly and knowledgeable. We left feeling like we'd known her for years. All staff came over and chatted away. Definitely a huge c... See more
Company replied
We found the experience very good. Kelly asked questions which were easily answered and soon had information about the hotel we had selected, its restaurants and bars and the different types of r... See more
Company replied
The young lady was very professional and made it easy for booking holiday and listend to our request also very polite all staff are equal
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
52 High St, ML11 7EX, Lanark, United Kingdom
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Reply from Hays Travel - Lanark
Fantastic service and lovely staff. Very helpful and informative. Rebecca ensured all my questions were asked and so helpful regarding our booking.

Reply from Hays Travel - Lanark
Booking with Hays travel Lanark is always a pleasure the staff are so attentive and always get your holiday requests perfect and the prices are always great aswell 100% I would recommend Booking with this branch Kelly and Rebecca will deal with everything and get it just right for you great branch and a credit to Hays Travel

Reply from Hays Travel - Lanark
The young lady was very professional and made it easy for booking holiday and listend to our request also very polite all staff are equal

Reply from Hays Travel - Lanark
We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements and had all the information we needed. Staff are very friendly and they remember us when we go in, asking all about our most recent holiday and helping us find our next one.

Reply from Hays Travel - Lanark
I was treated well and my choices were what I wanted.Any questions I asked were answered informatively.The result being that the holiday was what I was looking for and I happily booked on the advice I was given.

Reply from Hays Travel - Lanark
What a wonderful experience we had yesterday! Kelly was so warm, friendly and knowledgeable. We left feeling like we'd known her for years. All staff came over and chatted away.
Definitely a huge credit to the Travel Industry!
Kelly worked hard over many days to ensure we received the best price as well!

Reply from Hays Travel - Lanark
The staff at Hays travel Lanark are very knowledgeable and can answer any question about various cruises and land holidays
Friendly, professional service - provided the service I needed in a short time.
The only place I will book my holiday. All the girls so helpful and Rebecca goes out her way to help make a perfect holiday
A very nice young lady who helped me organise my holiday insurance, nothing was any bother. The lady took time answered all my questions and advised the best one to have.
The staff are fab, they go the extra mile, on my recent visit to the Lanark shop they put in extra work to get me better flight times etc, they looks up reviews on the accommodation also while you are looking to allow you to make the best choice, I always have set requests about transfer times etc and it’s never to much trouble
Ailie was really helpful and got our booking done without any hassle. Ailie also gave recommendations on how to book excursions etc. All the staff at Hays Lanark are amazing.
Service was excellent. Ailie got us fixed up with flights to Tenerife and when we phoned a week later to add a mobility scooter to our booking she got it all fixed for us. Thanks very much for your help with this.
Booking a wee holiday and have to say the girls in Lanark we amazing, friendly and so helpful
Would definitely recommend

Reply from Hays Travel - Lanark
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