Hays Travel - Lanark Reviews 571

TrustScore 5 out of 5

4.9

52 High St, ML11 7EX Lanark, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements a... See more

Company replied

Rated 5 out of 5 stars

What a wonderful experience we had yesterday! Kelly was so warm, friendly and knowledgeable. We left feeling like we'd known her for years. All staff came over and chatted away. Definitely a huge c... See more

Company replied

Rated 5 out of 5 stars

We found the experience very good. Kelly asked questions which were easily answered and soon had information about the hotel we had selected, its restaurants and bars and the different types of r... See more

Company replied

Rated 5 out of 5 stars

The young lady was very professional and made it easy for booking holiday and listend to our request also very polite all staff are equal

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High St, ML11 7EX, Lanark, United Kingdom

  • 01555432061

4.9

Excellent

TrustScore 5 out of 5

571 reviews

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Rated 5 out of 5 stars

Fantastic service and lovely staff

Fantastic service and lovely staff. Very helpful and informative. Rebecca ensured all my questions were asked and so helpful regarding our booking.

May 2, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for your lovely review, was a pleasure getting you all booked. Rebecca

Rated 5 out of 5 stars

Great experience as always

Booking with Hays travel Lanark is always a pleasure the staff are so attentive and always get your holiday requests perfect and the prices are always great aswell 100% I would recommend Booking with this branch Kelly and Rebecca will deal with everything and get it just right for you great branch and a credit to Hays Travel

May 2, 2026
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Reply from Hays Travel - Lanark

Thank you so much for your lovely review, its always a pleasure getting you booked

Kelly & Rebecca

Rated 5 out of 5 stars

The young lady was very professional…

The young lady was very professional and made it easy for booking holiday and listend to our request also very polite all staff are equal

May 3, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for your lovely review

Rated 5 out of 5 stars

Hays Travel in Lanark

We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements and had all the information we needed. Staff are very friendly and they remember us when we go in, asking all about our most recent holiday and helping us find our next one.

April 3, 2026
Unprompted review
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for your review, always a pleasure to get your holidays sorted

Rated 4 out of 5 stars

I was treated well and my choices were…

I was treated well and my choices were what I wanted.Any questions I asked were answered informatively.The result being that the holiday was what I was looking for and I happily booked on the advice I was given.

May 2, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for your review, was a pleasure getting you booked

Rated 5 out of 5 stars

Wonderful Experience

What a wonderful experience we had yesterday! Kelly was so warm, friendly and knowledgeable. We left feeling like we'd known her for years. All staff came over and chatted away.
Definitely a huge credit to the Travel Industry!
Kelly worked hard over many days to ensure we received the best price as well!

April 29, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you so much for your lovely review, Kelly

Rated 5 out of 5 stars

Hays Lanark

The staff at Hays travel Lanark are very knowledgeable and can answer any question about various cruises and land holidays

April 26, 2026
Rated 5 out of 5 stars

The staff are fab

The staff are fab, they go the extra mile, on my recent visit to the Lanark shop they put in extra work to get me better flight times etc, they looks up reviews on the accommodation also while you are looking to allow you to make the best choice, I always have set requests about transfer times etc and it’s never to much trouble

April 15, 2026
Rated 5 out of 5 stars

Service was excellent

Service was excellent. Ailie got us fixed up with flights to Tenerife and when we phoned a week later to add a mobility scooter to our booking she got it all fixed for us. Thanks very much for your help with this.

April 8, 2026
Rated 5 out of 5 stars

Booking a wee holiday and have to say…

Booking a wee holiday and have to say the girls in Lanark we amazing, friendly and so helpful
Would definitely recommend

March 22, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for the review ! It was a pleasure getting you booked

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