I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more
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I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more
Company replied
Fantastic service from start to finish. The changing of dates/locations/number of people travelling…..nothing was too much trouble. Time was taken to listen to our requirements to find the prefect hol... See more
Company replied
As always I find the team at Hays Lanark very helpfully . I find it not that mych dearer to use Hays than trying to sort yourself. This way you also have some added protection and points of conta... See more
Company replied
As always Rebecca makes booking a holiday so very easy. She is the consummate professional who always goes the extra mile to make everything clear and simple. She responds quuckly to my questions and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
52 High St, ML11 7EX, Lanark, United Kingdom
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The ladies in the lanark shop are 1st class, would never go anywhere else

Reply from Hays Travel - Lanark
Rebecca was cheerful,helpful ,knowledgeable and most importantly
Sympathetic to my lack of computer skills.
She took all the worry out of organising
My 70th birthday treat.

Reply from Hays Travel - Lanark

Reply from Hays Travel - Lanark
operative, rebecca , i think, was very helpful and under standing of our wants/needs.

Reply from Hays Travel - Lanark
Ailie the girl who served me was very thorough and was most helpful, credit to the company

Reply from Hays Travel - Lanark
Much more pleasant than the stress of booking at home. Everything taken care of from hotel and flights to parking and currency.

Reply from Hays Travel - Lanark

Reply from Hays Travel - Lanark
Staff were good at their job listened to to what I was saying and produced the package we wanted.

Reply from Hays Travel - Lanark
Fantastic service from Rebecca.Such a pleasure to visit Hays Travel.Would not go anywhere else to book my holiday.

Reply from Hays Travel - Lanark
The staff are wonderful at identifying my families needs, and matching it to the best holiday available for us. We’ve never had a bad experience over the years and will return again for next year.

Reply from Hays Travel - Lanark
Once again excellent service from Kelly and her team, always happy to deliver great service

Reply from Hays Travel - Lanark
Very helpful and attentive manager and staff. Nothing was too much trouble to any of them when I either telephoned or called into the office.

Reply from Hays Travel - Lanark

Reply from Hays Travel - Lanark
I was so happy with my experience and lovely people Kelly the lady that helped me. Wad great at helping me.

Reply from Hays Travel - Lanark
Very friendly and helpful staff to help myself and friend to plan a girl trip . Even though it was close to closing time we were not rushed to make our minds up .

Reply from Hays Travel - Lanark
We've just booked a fly-cruise to Canaries and Madeira from the 15th to the 22nd March 2026. Thank you to Kelly for guiding us smoothly through the process so promptly and professionally. Brilliant job!
Ian & Gale

Reply from Hays Travel - Lanark
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