Hays Travel - Lanark Reviews 

612
TrustScore 5 out of 5

4.9

52 High St, ML11 7EX Lanark, GB


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Rated 5 out of 5 stars

I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. The changing of dates/locations/number of people travelling…..nothing was too much trouble. Time was taken to listen to our requirements to find the prefect hol... See more

Company replied

Rated 5 out of 5 stars

As always I find the team at Hays Lanark very helpfully . I find it not that mych dearer to use Hays than trying to sort yourself. This way you also have some added protection and points of conta... See more

Company replied

Rated 5 out of 5 stars

As always Rebecca makes booking a holiday so very easy. She is the consummate professional who always goes the extra mile to make everything clear and simple. She responds quuckly to my questions and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High St, ML11 7EX, Lanark, United Kingdom

  • 01555432061

4.9

Excellent

TrustScore 5 out of 5

612 reviews

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4.9

All reviews

(612)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Rebecca was cheerful,helpful…

Rebecca was cheerful,helpful ,knowledgeable and most importantly
Sympathetic to my lack of computer skills.
She took all the worry out of organising
My 70th birthday treat.

February 28, 2026
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for your review, was a pleasure getting you booked for your 70th birthday! Rebecca

Rated 5 out of 5 stars

operative

operative, rebecca , i think, was very helpful and under standing of our wants/needs.

February 25, 2026
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Reply from Hays Travel - Lanark

Thank you for the review ! it was a pleasure getting you booked

Rated 5 out of 5 stars

Ailie the girl who served me was very…

Ailie the girl who served me was very thorough and was most helpful, credit to the company

February 15, 2026
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Reply from Hays Travel - Lanark

Thank you so much for taking the time to leave feedback. Hope you have a fantastic trip

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly.

February 22, 2026
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Reply from Hays Travel - Lanark

Glad we got you all booked up

Rated 5 out of 5 stars

Very helpful

Very helpful. Very polite and cheerful.
Showed a lot of knowledge.

February 19, 2026
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Reply from Hays Travel - Lanark

Thank you for the review !

Rated 5 out of 5 stars

Fantastic service from Rebecca.Such a…

Fantastic service from Rebecca.Such a pleasure to visit Hays Travel.Would not go anywhere else to book my holiday.

February 13, 2026
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Reply from Hays Travel - Lanark

Thank you for your lovely review, its always a pleasure getting you booked. Rebecca

Rated 5 out of 5 stars

The staff are wonderful at identifying…

The staff are wonderful at identifying my families needs, and matching it to the best holiday available for us. We’ve never had a bad experience over the years and will return again for next year.

February 10, 2026
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Reply from Hays Travel - Lanark

Thank you for your lovely review, Rebecca

Rated 5 out of 5 stars

Super service

Once again excellent service from Kelly and her team, always happy to deliver great service

February 3, 2026
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Reply from Hays Travel - Lanark

Thank you for your lovely review, Kelly

Rated 5 out of 5 stars

Quick

Quick , easy and fantastic service, Need I say More👍

February 7, 2026
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Reply from Hays Travel - Lanark

Thank you for your review, Rebecca

Rated 5 out of 5 stars

I was so happy with my experience and…

I was so happy with my experience and lovely people Kelly the lady that helped me. Wad great at helping me.

February 7, 2026
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Reply from Hays Travel - Lanark

Thank you Stacey was a pleasure to get you booked, Kelly

Rated 5 out of 5 stars

Very friendly and helpful staff to help…

Very friendly and helpful staff to help myself and friend to plan a girl trip . Even though it was close to closing time we were not rushed to make our minds up .

January 29, 2026
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Reply from Hays Travel - Lanark

Thank you for the review ! it was a pleasure getting you all booked

Rated 5 out of 5 stars

Fly-cruise to Canaries & Madeira

We've just booked a fly-cruise to Canaries and Madeira from the 15th to the 22nd March 2026. Thank you to Kelly for guiding us smoothly through the process so promptly and professionally. Brilliant job!

Ian & Gale

February 5, 2026
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Reply from Hays Travel - Lanark

Thank you for the review ! It was a pleasure getting you booked

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