Friendly knowledgeable staff. As an older couple booking a holiday the staff could not have been more helpful and pleasant. We will go back to tell them how the holiday was.
Company replied
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Friendly knowledgeable staff. As an older couple booking a holiday the staff could not have been more helpful and pleasant. We will go back to tell them how the holiday was.
Company replied
Very helpful advisor. Answered numerous questions from me & gave me confidence to go ahead with the booking. Booking process was easy & downloaded Hayes app & attached trip details.
Company replied
Went into Largs branch of Hays Travel and spoke to Kim about a holiday. After a helpful conversation we were all booked up and ready to go. We would not book anywhere else as its always a pleasure boo... See more
Company replied
Heather in the Largs office was first class. She was helpfull, professional, knowledgeable and courteous throughout face to face and telephone conversations and her email responses were prompt and con... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
73 Main Street, KA30 8AJ, Largs, United Kingdom
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Always very helpful, take a real interest in your enquiry. Leave you feeling confident with your travel arrangements. Staff very pleasant, knowledgable and will take additional advice from colleagues if they have any questions they are not totally sure about. Always use Hays Travel

Reply from Hays Travel - Largs
The usual,
Great service
Great staff
Just what I’ve come to expect every time I book in store.
Many thanks to Heather, (Largs Branch)
who once again got us exactly what we were looking for.👍👍👍

Reply from Hays Travel - Largs
Friendly, listened to what we were looking for and easily booked everything .

Reply from Hays Travel - Largs
Eva and Heather in the Largs branch were both absolutely fantastic. Very efficient and professional, answering every question I had & the booking process for our holiday to Dubai was seamless - thank you.

Reply from Hays Travel - Largs
Friendly, professional and very helpful, Kim, at the Largs branch, assisted us greatly with outstanding advice and assistance for an older couple who rarely use I.T. or computers. Excellent service with impartial advice we have booked a holiday in the sun. Highly recommend Hays at Largs

Reply from Hays Travel - Largs
Friendly well trained staff, who are always helpful. I can hook my holiday in the knowledge that everything has been done in full and efficiently. Also that I can get currency when I am ready to do so.

Reply from Hays Travel - Largs
Kim was extremely helpful when we visited the office and responded extremely quickly by email to any queries we had afterwards.
Her advice was invaluable and we booked a family for 9 people through Hays.

Reply from Hays Travel - Largs
I was online for over a week trying to decide on a holiday for me and my daughter but was exasperated seeing so many poor reviews for hotels . After one quick call to Heather at Hays Travel in Largs she found me a fantastic holiday. Yes the holiday she found was approx £100 more expensive than online but it was a better holiday and she booked everything from transfers baggage and insurance . Can’t wait to go now in 8 days Thankyou Hays Travel Largs !

Reply from Hays Travel - Largs
I contacted Kim to ask for prices for my family she was only to happy to help. Then everything was done over messenger and payment for deposit in less than hr. Fab service and fab customer service from Kim. Thankyou

Reply from Hays Travel - Largs
The girl Kim who did our booking went out her way to get us what we wanted.

Reply from Hays Travel - Largs
Very friendly staff and totally commited to their job fast and efficient holiday booked in no time at all.would highly recommemd.

Reply from Hays Travel - Largs
Very informative and helpful with my search for a holiday. Kimberley was very professional and helpful.

Reply from Hays Travel - Largs
Kimberley from Hays Travel- Largs
Kimberley was very welcoming and assure us it was their responsibility to make sure that all our travel requirements were fully met and confirmed
Thank you Kimberley for all you help with our trip to South Africa

Reply from Hays Travel - Largs
Another great holiday thanks to the fabulous Kim at hays largs branch.

Reply from Hays Travel - Largs
Just bought some travel money from Hays travel in Largs!! I didnt read the small print and got a lower rate than was advertised on line so I questioned this !! The staff were brilliant and called head office to explain the situation!! The manager then cancelled my transaction and reissued my travel money at the higher rate!! First class service from the whole team!!
P.s remember and read the small print!!

Reply from Hays Travel - Largs
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