A BIG BIG THANK YOU to Laura @ Hays Travel for sending us various options for a safari. She guided us through lots of details and answered all queries fully and in a timely manner, pointing out thin... See more
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Switch locationPersonal Travel Consultant Laura Osborne, EX2 Exeter, GB
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Fantastic service from the enquiry to the actual booking, thank you so much, will definitely do all my bookings with you from now on
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Laura has looked into quite a few holidays for me,just booked a cruise with Laura,she went above and beyond, Nothing is of any trouble,asking countless questions,she is very patient and understanding... See more
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Thanks Laura for helping to plan such an amazing holiday at such great rates. With Laura’s knowledge and help, we found our whole booking holidays experience stress free. I will definitely be booking... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Laura Osborne, EX2, Exeter, United Kingdom
4.8
Excellent
49 reviews
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Fantastic service from the enquiry to…
Fantastic service from the enquiry to the actual booking, thank you so much, will definitely do all my bookings with you from now on
July 27, 2026
Reply from Hays Travel - Laura Osborne
Thank you so much for your fantastic review, it really is appreciated. I hope you both have a fabulous holiday and I look forward to helping you book your next one!
Very paitent with my requests in…
Very paitent with my requests in searching for the best value for my budget.
Very informative of areas and personalized for me and my family perfectly
Thank you
June 6, 2026
Reply from Hays Travel - Laura Osborne
Thank you Kirsty for taking the time to leave me a review and your kind words, much appreciated. I hope you have a fabulous family holiday!
Don’t even consider booking with anyone…
Don’t even consider booking with anyone else Laura is so helpful and sorts all the little things as well as the big massive thank you will be back again 🤩
October 17, 2025
Reply from Hays Travel - Laura Osborne
Thank you for Marie for another great review and for booking with me again, I really am
very grateful. I hope you all have a fabulous cruise!
Laura has organised 4 holidays for us…
Laura has organised 4 holidays for us now and each time she has been contactable and gave us choices of holidays but if we were not in favor of them, Laura would keep searching until we found something we liked! Thankyou Laura
September 21, 2025
Reply from Hays Travel - Laura Osborne
Thank you Vanessa for your kind review and for booking your holidays with me, it really is very much appreciated. It is important we find the right holiday that you are looking for and I am so pleased we did. I hope you have the best time on your upcoming holidays!
A helpful fast and efficient service
A helpful fast and efficient service. Thank you Laura.
September 8, 2025
Reply from Hays Travel - Laura Osborne
Thank you for your lovely review, I am pleased to read you were happy with the service; we got you a fabulous holiday booked. I hope you both have an amazing time!
Th best travel agent I have ever used…
Th best travel agent I have ever used so helpful and professional Laura as help me with two holiday now and both times was very very good would recommend all the time to anyone
May 5, 2025
Reply from Hays Travel - Laura Osborne
Hi Dave, thanks for your kind review and for booking with me again, I really appreciate it. I hope you all have a great time.
Reply from Hays Travel - Laura Osborne
Hi Adrian, thank your for your review. I am pleased to read you found the process easy booking with me and thank you for booking with me again, I hope you have a wonderful family holiday.
Booked another girls trip away and…
Booked another girls trip away and Laura once again found the perfect break for us!
I can’t thank Laura enough for all the effort she puts in to finding exactly what you want! Will book again soon ☺️ xx
January 30, 2025
Reply from Hays Travel - Laura Osborne
Thank you for your lovely words, I appreciate you booking with me for your girls trip and for booking with me again. Kos looks amazing and adults only, even better! I hope you all have a fab time!
Laura was super helpful and found us a…
Laura was super helpful and found us a great price for a fab-looking hotel! I can't wait to go!
September 28, 2024
Reply from Hays Travel - Laura Osborne
Hi Jen, thank you for the kind review. The hotel does look fab and I am looking forward to hearing all about it. I hope you all have the most amazing time.
Laura at Hays is an amazing sales rep
Laura at Hays is an amazing sales rep. She really listens to my needs and helps tailor my holiday experience.
September 20, 2024
Reply from Hays Travel - Laura Osborne
Hi Claire, thank you so much for the great review and for booking with me again, also thank you for recommending me to family and friends, it is much appreciated. I hope you all have an amazing time!
Laura was amazing 5* treatment
Laura was amazing , she kept searching for the perfect holiday until we was happy , she found us the perfect holiday
September 7, 2024
Reply from Hays Travel - Laura Osborne
Hi Donna, thank you so much for the review and for booking with me again, I really appreciate it! I hope you have a fabulous time!
Well done Laura
Well done Laura, we are a family of 15 going away for the first time together. Laura was brilliant in helping me get it all correct for each of the 6 rooms involved!! Laura was patient and calm whenever i contacted her with another change. Well done Laura and thanks!
August 15, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Lee, thank you for your lovely review and for booking for your first big family holiday with me. I hope you make some wonderful memories and have a fantastic time.
Grateful family
Just would like to thank Laura for her patience in helping to arrange our family holiday. With her assistance we are now all booked and looking forward to next years adventure. We shall have no hesitation in contacting Laura for future bookings.
August 13, 2024
Reply from Hays Travel - Laura Osborne
Hi Theresa, thank you for your great review and kind words! I am so pleased we have booked you a lovely family holiday for you all. I would be delighted to help book your future holidays.
Kept me informed.
Laura was great, she listened to what I wanted, answered all my questions and made the booking process effortless. I would definitely use her for future holidays.
August 9, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Anita, thank you for the lovely review. I am pleased to read the booking process was effortless for you and that you would use me again in the future. I look forward to helping you.
Laura is truly amazing!
Laura is truly amazing!
She took time to get the right holiday for us and we were quite indecisive, she sorted out the extra help that we needed for our son and helped with questions regarding our visa forms. Nothing was too much trouble. We would highly recommend using Laura to all our friends and family. Thank you so much Laura x
August 1, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Wendy, thank you for your kind review! I am so pleased I was able to book you a great family holiday and answer all your questions, I am always here! Thank you for recommending me to your family and friends, it is very much appreciated. I am looking forward to seeing the pics and hearing all about it!
Amazing Service
Laura helped us massively booking our holiday! I’m super fussy and she catered perfectly to my needs! Very happy with the service! Xx
June 7, 2024
Reply from Hays Travel - Laura Osborne
Thank you Ellie for your review and lovely words, I hope you both have an amazing time!
Easy booking and lovely service
Easy booking and lovely service, would highly recommend booking through Laura.
June 6, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Thank you for your kind review and recommending me, I hope you both have an amazing holiday!
It really couldn’t be easier booking…
It really couldn’t be easier booking with Laura. This will be our 3rd booking with her. Can’t wait to take our boy to these amazing places!
May 31, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Nicola, thank you for your 3rd booking and review, he will love everything you have booked for him.
Vietnam here we come!
Great service, she was very understanding of our requirements even if we did change things every other day. (lol) She answered every question we asked, and if she didn’t know she soon found out the answer for us. Highly recommend her as nothing was too much trouble. I’d definitely use her again to book a holiday. Super excited to start the countdown. Thanks for everything hun!
May 28, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Flo, thank you for an amazing review and for allowing me to book you such an exciting holiday, I am looking forward to seeing the pics and hearing all about it!
Excellent and professional service…
Excellent and professional service received. Hayes Travel found just what I was looking for on this holiday.
I will definitely be using them next time.
April 13, 2024
Reply from Hays Travel - Laura Osborne
Hi Paul, thank you for your great review, I am pleased we were able to find you what you were looking for! Have a lovely holiday
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