A BIG BIG THANK YOU to Laura @ Hays Travel for sending us various options for a safari. She guided us through lots of details and answered all queries fully and in a timely manner, pointing out thin... See more
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Switch locationPersonal Travel Consultant Laura Osborne, EX2 Exeter, GB
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Fantastic service from the enquiry to the actual booking, thank you so much, will definitely do all my bookings with you from now on
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Laura has looked into quite a few holidays for me,just booked a cruise with Laura,she went above and beyond, Nothing is of any trouble,asking countless questions,she is very patient and understanding... See more
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Thanks Laura for helping to plan such an amazing holiday at such great rates. With Laura’s knowledge and help, we found our whole booking holidays experience stress free. I will definitely be booking... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Laura Osborne, EX2, Exeter, United Kingdom
4.8
Excellent
49 reviews
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Reply from Hays Travel - Laura Osborne
Hi Mark, thank you for your review. I am pleased I was able to find you something late to celebrate your special occasion.
Another holiday booked with Hayes…
Another holiday booked with Hayes through the wonderful Laura. Every detail was checked and my error was picked up straight away then Laura contacted and amended. Nothing is too much trouble and booking is very quick. We have used Laura on a few bookings now and will continue to book with her.
March 16, 2024
Reply from Hays Travel - Laura Osborne
Hi Mandy, thank you for another lovely review and for booking with me again, it is much appreciated. I hope you and the family have a lovely break away.
Just used Laura for the 1st time to…
Just used Laura for the 1st time to book a Caribbean cruise and a week in Egypt, she is so helpful, knowledgeable and polite, Booking with her is a doddle, I will definitely be using her again, top marks, 5 stars
February 1, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Thank you Alex for your kind words, review and for booking with me. I look forward to helping you plan and book your next holiday
Laura has looked into quite a few…
Laura has looked into quite a few holidays for me,just booked a cruise with Laura,she went above and beyond,
Nothing is of any trouble,asking countless questions,she is very patient and understanding,I will only be using Laura from now on,5 stars all around,many thanks Laura.
January 19, 2024
Unprompted review
Reply from Hays Travel - Laura Osborne
Thank you Nikki for your lovely review, I am pleased I was able to book this cruise for you and that you found me patient and understanding. I look forward to booking your next holiday for you.
Christmas Market 2024
I set Laura a destination and budget, and she did not disappointed. She found exactly what we were looking for and in budget.
December 8, 2023
Reply from Hays Travel - Laura Osborne
Thank you for your review Lucy, I am pleased I was able to meet your holiday requirements and in budget! I hope you have a fab time!
Amazing 5*
Massive thank you to Laura for sorting myself and my daughters holiday to Rhodes so that we can attend a family members wedding. Laura was quick to respond to all my questions and made the booking process very smooth. I will certainly be using Laura again for all my holiday bookings.
November 16, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Sarah, thank you for your amazing review. I am pleased I was able to book your holiday for a family members wedding and that you felt the booking process was smooth with me. I hope you have a great time and I look forward to booking your next holiday for you!
Reply from Hays Travel - Laura Osborne
Hi Svetlana, thank you for your review. I am pleased to have met your needs and hope you and your family have a fantastic holiday!
Excellent customer service
Thanks Laura for helping to plan such an amazing holiday at such great rates. With Laura’s knowledge and help, we found our whole booking holidays experience stress free. I will definitely be booking again soon with Laura and recommending her services to all my friends!!
October 31, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Vilija, thank you for your glowing review, I am so pleased we found you a great holiday for you and your family. Thank you so much for recommending me to all your friends, I am already looking forward to helping you plan and book your next holiday.
Quick response- just what I wanted
Quick response- understood want I wanted and totally came up trumps with it at the right price.
October 18, 2023
Reply from Hays Travel - Laura Osborne
Hi Sally, thank you so much for the review, I am pleased I met your needs, I hope you and your family have a fab time!
A BIG BIG THANK YOU to Laura, great customer service
A BIG BIG THANK YOU to Laura @ Hays Travel for sending us various options for a safari. She guided us through lots of details and answered all queries fully and in a timely manner, pointing out things like additional game drives which would add to our holiday experience and give value for money.
We are thrilled with the safari we've booked and can't wait to go.
September 26, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Mr & Mrs Cox, thank you for your lovely review. I am pleased I was able to find a great holiday for you both and the safari sounds very exciting. I look forward to seeing some pictures and hearing all about it.
Laura was great check loads of deals…
Laura was great check loads of deals for us and was great with communication. Nothing was too much trouble. Will definitely be using Laura to book my holidays going forward.
August 19, 2023
Reply from Hays Travel - Laura Osborne
Hi Claire, thank you for your review and for booking with me. I hope you all have a great holiday and I look forward to booking your next holiday for you!
Nice polite lady Laura Osborne dealt…
Nice polite lady Laura Osborne dealt with my holiday booking she was informative and helpful even after booking she still helped me with my queries thankyou laura
July 10, 2023
Reply from Hays Travel - Laura Osborne
Hi Paul, thank you for your kind review. I am always here to help you right up to you travel and I am here for you when you are back. Thank you for booking with me.
What can I say
What can I say! It was so easy booking with Laura. She completed the booking whilst I was out for the day, completely hassle free. Paperwork was correct and accurate. Just can’t wait to enjoy our family holiday.
July 16, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Nicola, thank you for your kind words. I am pleased you felt the booking process was easy with me and hassle free, I look forward to hearing all about your holiday!
Counting the days til Disney!
This is my first time using a holiday consultant and I have to say that Laura was fantastic. It was so easy and straight forward to do and now we've a super excited 9 year old who is counting down the days to our Disney holiday! Thank you Laura! 😊
July 4, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Adele, thank you for your glowing review :) I am so excited for you and your family to be visiting Disney World in Florida in just a few weeks' time. I am looking forward to hearing all about it and helping you plan your holiday for next year when you are back.
Excellent Service!
Laura was excellent so knowledgeable, patient with all my questions and requests. She was very thorough and explained the whole process so we could book with ease. Laura made the process so easy and enjoyable we will definitely be booking our next holiday with Laura for sure.
June 28, 2023
Reply from Hays Travel - Laura Osborne
Hi Kirsty, thank you for your kind review. I am so pleased we have booked a great family holiday for you for next year! I look forward to hearing all about it and helping you plan your future holidays!
5 Star Service
From my first enquiry, regarding a holiday, Laura was quick to respond and super helpful. I had lots of questions to ask and she found the answers to these questions very quickly and put me at ease knowing that this holiday was the right choice. Will definitely be booking all my holidays from now on, through Laura. We can’t thank her enough for all the help!
June 10, 2023
Unprompted review
Reply from Hays Travel - Laura Osborne
Hi Louisa, thank you for your lovely review. I am pleased I sourced you the best holiday and after speaking with you on your return, found that you had a great time. I look forward to helping you plan and book your next holiday!
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