This company was happy to listen to what I wanted and not fit me into a ready-made package. They kept in touch while my holiday was getting put together, and have been there to answer questions. Spe... See more
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All the staff were very helpful and guided me through the options for my holiday without expecting me to make an immediate decision. Charlene in particular sourced flights for me and I felt comfortabl... See more
Company replied
We have been in touch with Luke at Hayes Leamington Spa for the last few years, he has always been extremely helpful. Luke was amazing again this year, I emailed him before we came to see him and he... See more
Company replied
Helpful, knowledgeable and friendly. Booked a cruise - straightforward, answered any queries and double checked everything before confirming the booking.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
106 The Parade, CV32 4DW, Leamington Spa, United Kingdom
- 01926675665
4.9
Excellent
801 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Made our unusual holiday dream a reality.
This company was happy to listen to what I wanted and not fit me into a ready-made package. They kept in touch while my holiday was getting put together, and have been there to answer questions.
Special mention to my contact Charlene.
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Leamington Spa
Hi Peter,
Thank you for the 5 star review! We appreciate you always trusting us with your holidays.
Kind regards,
Michelle
Holiday to Giza.
Your representative (sorry I've forgotten her name) was extremely helpful and patient and went through several permutations of the flight and hotels. It resulted in the holiday I wanted.
July 24, 2026
Reply from Hays Travel - Leamington Spa
Thank you for your review David and for booking your holiday with us!
Charlene :)
Great service
Great service as always Thankyou Tracey for your time and support with our booking
July 18, 2026
Reply from Hays Travel - Leamington Spa
Thank you for your 5 star review
I hope you managed to book the hotel ok
Thanks for coming back to us once again
Kind Regards
Tracey
Excellent service 😊
Excellent service as usual from Joe assistant manager.
Highly recommend Hays for all your travel needs 😊
July 15, 2026
Reply from Hays Travel - Leamington Spa
Hi Janice,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and highly recommend us for travel needs. I will be sure to let Joe know.
Kind Regards
Luke
Travel Consultant
Reply from Hays Travel - Leamington Spa
Good Afternoon Roy, thank you for your 5* review!
Kind Regards
Team Leamington Spa
Receiving customers with a smile
Receiving customers with a smile.
Going through details to make sure there are no mistakes.
Hopefully in the run up to my stay away the staff will remember to ring the hotel and request my connecting room.
All in all a good feedback.
July 22, 2026
Reply from Hays Travel - Leamington Spa
Good Afternoon,
Thank you for your 4* review!
Kind Regards
Team Leamington Spa
Helpful and knowledgeable
Helpful, knowledgeable and friendly. Booked a cruise - straightforward, answered any queries and double checked everything before confirming the booking.
July 22, 2026
Reply from Hays Travel - Leamington Spa
Hi Kay,
Thankyou so much for your lovely 5 star review, I'm so glad I was able to help :).
Enjoy your cruise!
Many thanks,
Lily
Excellent Customer Service
The Team at Leamington Spa go above and beyond to accommodate my specific needs. It can make all the difference to my holiday experience.
July 14, 2026
Reply from Hays Travel - Leamington Spa
Afternoon Richard,
Thank you for the time to leave us a 5* review! It was a pleasure to get your lovely trip booked!
Kind Regards
Joe
Assistant Branch Manager
Usual excellent service from Joe
Usual excellent service from Joe. Hays always go the extra mile. Can't beat them!
July 14, 2026
Reply from Hays Travel - Leamington Spa
Morning Martin & Tim,
Thank you for your wonderful 5-star review! It was a pleasure to get your lovely trip booked again for you!
All the best,
Joe
Assistant Branch Manager
Great service.
July 6, 2026
Reply from Hays Travel - Leamington Spa
Thank you Sam for the 5 star review
Kind Regards
Hays Travel
Tracey the manager was really patient…
Tracey the manager was really patient and was so experienced, found a great break for my wife and I
July 12, 2026
Reply from Hays Travel - Leamington Spa
Thank you for the 5 star review Glenn, I hope your wife enjoys the surprise
Kind Regards
Hays Travel
For the first time i used a travel…
For the first time i used a travel agent and I thought the professionalism of the staff was first class especially luke who guided us through the process of booking our holiday everything was excellent will definitely use again
July 10, 2026
Reply from Hays Travel - Leamington Spa
Thank you for the 5 star review, We are so happy that luke booked your holiday to Greece
Kind Regards
Tracey rhodes Branch Manager
All the staff were very helpful and…
All the staff were very helpful and guided me through the options for my holiday without expecting me to make an immediate decision. Charlene in particular sourced flights for me and I felt comfortable with her options. She made me feel that my trip was important and also was able to complete the booking.
July 9, 2026
Reply from Hays Travel - Leamington Spa
Thank you Mary for your 5* review and for booking through us! It was a pleasure to help you book your flights.
Charlene :)
Reply from Hays Travel - Leamington Spa
Good Afternoon Genrys,
Thank you for taking the time to leave us a 5* review, I am so glad you had a lovely recent cruise with P&O and thank you for booking with us again :)
Kind Regards
Joe
Assistant Branch Manager
We haven't been abroad for years and…
We haven't been abroad for years and found the it a bit daunting on the Internet so decided to use a travel agent,Hays was local to us so we used them,Luke the person who sorted us out was very polite and knowledgeable, nothing seemed to much trouble as we went through the process,a pleasant experience!!.
July 5, 2026
Reply from Hays Travel - Leamington Spa
Hi Peter,
Thank you so much for your kind words and for leaving such a great 5* review. It was a pleasure getting this booked for you, have a great holiday!
Kind Regards
Luke
We have been in touch with Luke at…
We have been in touch with Luke at Hayes Leamington Spa for the last few years, he has always been extremely helpful.
Luke was amazing again this year, I emailed him before we came to see him and he had been searching for several options to offer us.
Very happy once again with the service from Luke at Hayes
June 27, 2026
Reply from Hays Travel - Leamington Spa
Hi Steven, thank you for such a great review. It was a pleasure getting this sorted and I appreciate you coming back to us again this year!
All the best, Luke :)
Reply from Hays Travel - Leamington Spa
Thank you for coming in store and booking another holiday with us, We really appreciate the 5 star review
Kind Regards
Tracey
Always informative and helpful staff
Always informative and helpful staff, pleasant and knowledgeable about our needs.
July 2, 2026
Reply from Hays Travel - Leamington Spa
Thank you for your 5* review and for booking with us again!
Charlene :)
Lily was very helpful on finding the…
Lily was very helpful on finding the holiday we wanted with the best flight times and at the best price we had found online. Great service, very happy.
June 23, 2026
Reply from Hays Travel - Leamington Spa
Hi Steven,
We're so pleased Lily could help you find your ideal holiday with excellent flight times and at a great price. Thank you for your kind feedback!
Kind Regards
Luke
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