Hays Travel - Leamington Spa Reviews 

834
TrustScore 5 out of 5

4.9

106 The Parade, CV32 4DW Leamington Spa, GB


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Rated 5 out of 5 stars

We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more

Company replied

Rated 5 out of 5 stars

Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more

Company replied

Rated 5 out of 5 stars

We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more

Company replied

Rated 5 out of 5 stars

Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 106 The Parade, CV32 4DW, Leamington Spa, United Kingdom

  • 01926675665

4.9

Excellent

TrustScore 5 out of 5

834 reviews

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4.9

All reviews

(834)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly efficient

Friendly and Patient service.

June 15, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review and for booking your holiday with us

Kind Regards
Charlene

Rated 5 out of 5 stars

booking with ease

holiday booking made easy by a great staff member. always helpful,always a smile , ensures that all the details correct and the money off codes are always a must

June 14, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Betsy,

Thank you for your 5 star review and for this lovely feedback!

Kind regards,
Hays Travel Leamington spa

Rated 4 out of 5 stars

Face to face every time.

Brochures are all very well but we found it difficult to navigate. Hays listened and took notice of what we wanted. Much easier than doing it on line or over the phone. Thank you.

May 28, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Carol,

Thank you for your review. We are so glad you were happy with our service :)

Kind Regards
Team Hays Travel Leamington Spa

Rated 5 out of 5 stars

Friendly and helpful

Tracey was very helpful and friendly. She found the discounts I was entitled to and helped with advice about assisted boarding.

June 2, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Mrs Manley
Thank you so much for the 5 star review
I am really happy that you have booked your Fuerteventura holiday with us.
Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

Holiday

Lilly thank you for your service,you have been excellent with booking our holiday to Dominican Republic

May 11, 2026
Unprompted review
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Mr and Mrs Bunn,

Thank you for taking the time to leave such a lovely 5* review for our Apprentice Lily. I will pass on your kind words! Thank you for the support

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Booked another holiday with Hays travel…

Booked another holiday with Hays travel always helpful it seems nothing to much trouble and very friendly and clear in the booking process we have found a travel agent who we can trust rely on and will always get you the best price and willing to discuss your options if you are not sure what you want.
We would recommend Hays travel differently ever time and we are looking at a holiday in India for next year and a Xmas/New year holiday we will going to Hays travel to book

June 6, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good morning Dennis and Kathleen,

Thankyou so much for your lovely 5 star review! I'm glad that we could help you book your cruise and that you enjoyed our service.

We're looking forward to discuss India with you soon!

Many thanks,
Lily

Rated 5 out of 5 stars

High class service

Finding a flight can be very challenging and frustrating especially long.jaul flights to the other side of the globe.
Thanks to the staff at Leamington for the quick efficient and quality service which has enable me to get cheap.flight this coming summer period. I was so overjoyed by the quock results in.finding a flight from.London to Fiji
Well done Leaminton staff for the excellent work. Keep it up with the quality service. I salute you

Thank you very much

June 5, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Matt,

Thank you so much for taking the time to leave such a lovely 5* review! I am so glad we managed to get you the flight and at such a great cost as well!

Thank you for booking and I hope you have a lovely time!

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

A big shout out to Joe at Leamington Spa branch. Nothing is too much trouble

Once again nothing was too much trouble for Joe helping us sort out our latest trip away.
Joe is very efficient and welcoming, and always returns phone calls and replies to emails.
Thank you Joe for making our bookings stress free.
Lisa and Martin x

June 4, 2026
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Reply from Hays Travel - Leamington Spa

Afternoon Lisa & Martin,

Thank you ever so much for taking the time to leave such a lovely 5* review. It was a pleasure to help get your next trip booked and I hope you both have a fantastic time!

Thank you for your continued support!

All the best,
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Staff really listen

Staff really listen
Very efficient, very friendly
Lily the apprentice is doing very well

June 3, 2026
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Reply from Hays Travel - Leamington Spa

Hi Jo-ann,
Thankyou so much for your lovely review, I'm glad we were able to help you book your holiday :)

Many thanks,
Lily

Rated 5 out of 5 stars

Jersey holiday

Joe the assistant manager was very polite and informative could not of found anyone better

June 2, 2026
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Reply from Hays Travel - Leamington Spa

Hi Gary,

Thank you for your 5 star review, we appreciate the lovely feedback!

Kind regards,
Hays Travel Leamington Spa

Rated 5 out of 5 stars

Tanya was so knowledable

Tanya was so helpful, & friendly; she fully understood my requirements and did a triple check into confirming a particular flight was available etc. She helped with two flights & a hotel which completed my arrangements & made my day!

May 29, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Ingrid, Thank you so much for this lovely feedback and for the 5 star review! We appreciate you trusting us with your holiday.

Kind regards,
Hays Travel Leamington Spa

Rated 5 out of 5 stars

Excellent service from Leamington Spa Store

We visited Joe in the Leamington store. He was able to arrange the holiday we were looking for. He arranged some insurance, euros and checked us in with the airline. Excellent service as always .

May 30, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Steve & Duangkamol,

Thank you for booking your holiday with me again, it was lovely to see you and thank you for taking the time to leave us a 5* review!

Have a lovely time :)

All the best,
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Charlene was very helpful getting us a…

Charlene was very helpful getting us a great deal in Portugal for a new year brek. Thanks sheila

May 25, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review Sheila and for booking with us!

Kind Regards
Charlene

Rated 5 out of 5 stars

Lilly was so helpful and made it so…

Lilly was so helpful and made it so easy to book are holiday

May 24, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Paul,

Thankyou for the 5* review! I am glad to hear you enjoyed Lily's service. Thank you for booking with us

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service
Knowledgeable
Polite
Smiling
Go that extra mile

May 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Morning Aidan,

Thank you for taking the time to leave us a 5* review! We appreciate your continued support

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Always a great experience at Leamington…

Always a great experience at Leamington Spa

May 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Joe,
Thank you for your great review. It is always a pleasure to book your holidays for you.
Enjoy your bank holiday weekend!
Kind Regards,
Luke

Rated 5 out of 5 stars

Everybody so welcoming & Luke who l…

Everybody so welcoming & Luke who l dealt with extremely helpful.

May 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Rob,
Thank you very much for your 5* review and kind words. It was a pleasure getting this booked up for you.
Kind Regards
Luke

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