We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
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We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more
Company replied
We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more
Company replied
Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
106 The Parade, CV32 4DW, Leamington Spa, United Kingdom
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Reply from Hays Travel - Leamington Spa
holiday booking made easy by a great staff member. always helpful,always a smile , ensures that all the details correct and the money off codes are always a must

Reply from Hays Travel - Leamington Spa
Brochures are all very well but we found it difficult to navigate. Hays listened and took notice of what we wanted. Much easier than doing it on line or over the phone. Thank you.

Reply from Hays Travel - Leamington Spa
Tracey was very helpful and friendly. She found the discounts I was entitled to and helped with advice about assisted boarding.

Reply from Hays Travel - Leamington Spa
Lilly thank you for your service,you have been excellent with booking our holiday to Dominican Republic

Reply from Hays Travel - Leamington Spa
Booked another holiday with Hays travel always helpful it seems nothing to much trouble and very friendly and clear in the booking process we have found a travel agent who we can trust rely on and will always get you the best price and willing to discuss your options if you are not sure what you want.
We would recommend Hays travel differently ever time and we are looking at a holiday in India for next year and a Xmas/New year holiday we will going to Hays travel to book

Reply from Hays Travel - Leamington Spa
Finding a flight can be very challenging and frustrating especially long.jaul flights to the other side of the globe.
Thanks to the staff at Leamington for the quick efficient and quality service which has enable me to get cheap.flight this coming summer period. I was so overjoyed by the quock results in.finding a flight from.London to Fiji
Well done Leaminton staff for the excellent work. Keep it up with the quality service. I salute you
Thank you very much

Reply from Hays Travel - Leamington Spa
Once again nothing was too much trouble for Joe helping us sort out our latest trip away.
Joe is very efficient and welcoming, and always returns phone calls and replies to emails.
Thank you Joe for making our bookings stress free.
Lisa and Martin x

Reply from Hays Travel - Leamington Spa
Staff really listen
Very efficient, very friendly
Lily the apprentice is doing very well

Reply from Hays Travel - Leamington Spa
Joe the assistant manager was very polite and informative could not of found anyone better

Reply from Hays Travel - Leamington Spa
We knew what we wanted very pleasant approach to us very helpful no pressure

Reply from Hays Travel - Leamington Spa
Tanya was so helpful, & friendly; she fully understood my requirements and did a triple check into confirming a particular flight was available etc. She helped with two flights & a hotel which completed my arrangements & made my day!

Reply from Hays Travel - Leamington Spa
We visited Joe in the Leamington store. He was able to arrange the holiday we were looking for. He arranged some insurance, euros and checked us in with the airline. Excellent service as always .

Reply from Hays Travel - Leamington Spa
Charlene was very helpful getting us a great deal in Portugal for a new year brek. Thanks sheila

Reply from Hays Travel - Leamington Spa
Lilly was so helpful and made it so easy to book are holiday

Reply from Hays Travel - Leamington Spa
Outstanding customer service
Knowledgeable
Polite
Smiling
Go that extra mile

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Everybody so welcoming & Luke who l dealt with extremely helpful.

Reply from Hays Travel - Leamington Spa
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