Hays Travel - Leamington Spa Reviews 

834
TrustScore 5 out of 5

4.9

106 The Parade, CV32 4DW Leamington Spa, GB


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Rated 5 out of 5 stars

We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more

Company replied

Rated 5 out of 5 stars

Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more

Company replied

Rated 5 out of 5 stars

We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more

Company replied

Rated 5 out of 5 stars

Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 106 The Parade, CV32 4DW, Leamington Spa, United Kingdom

  • 01926675665

4.9

Excellent

TrustScore 5 out of 5

834 reviews

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4.9

All reviews

(834)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and helpful advice given…

Professional and helpful advice given by Joe.
Answered all my queries and offered alternatives products where necessary.
Seamless process from start to bookings process.
Excellent customer service.

May 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Afternoon Jas,

Thank you for taking the time to leave us a 5* review. It was a pleasure to help book your summer holiday. I hope you both have a fabulous time!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

I was attended to straightaway

I was attended to straightaway, and staff listened to exactly what holiday I wanted, and took action to book it for me.

May 12, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5 star hotel.
I hope you enjoy your trip to greece
Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

I booked a few cruises yesterday at…

I booked a few cruises yesterday at Hays Travel Leamington Spa.
Joe took care of everything and as always he was totally professional friendly. All the team at this branch are amazing they are a credit to Tracey and Joe . I would recommend this wonderful Travel Agent always and without hesitation.

May 20, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Robert for booking so many Fred Olsen cruises with us.
We are delighted that you enjoy the service provided
Thank you for the chocolates also
Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

Staff knowledgeable pleasant and…

Staff knowledgeable pleasant and friendly.i wouldn’t book anywhere else .They go out of their way to find you the holiday you are looking for Well done AGAIN!!

May 14, 2026
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Reply from Hays Travel - Leamington Spa

Good Afternoon Jane,

Thank you for the 5* review and booking your lovely trip with us again! We appreciate the support :)

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Joe is friendly and efficient

Joe always takes care of my bookings.
He is efficient, very helpful and friendly.

May 6, 2026
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Reply from Hays Travel - Leamington Spa

Thank you so much for taking the time to leave a 5* review. I appreciate you coming back to us and booking again, I hope you both have a lovely break!

All the best
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Always book with Hays Travel!

As always the team were friendly warm very helpful and I was able to choose the wright holiday at a wonderful cheap price I was shown the surrounding area's in which I could explore as the agent had much knowledge of the destination as does the whole team whom ever you talk with when booking a holiday. I would definitely recommend to anyone go to Hays Travel! to book you vacation.

May 12, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Paul, thank you ever so much for taking the time to leave us a 5* review! It was a pleasure to help book your summer break. Thank you for booking with us again and we hope you all have a fabulous time

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Dear Jayne

We appreciate you taking the time to share your positive experience; we are so happy to hear that you found our team helpful and professional.

Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff Michelle very helpful and patient

May 7, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Kim for the 5 star review and for the lovely feedback! we appreciate you trusting us with the holiday.

Kind regards, Michelle

Rated 5 out of 5 stars

First ever cruise holiday

First ever cruise holiday
The staff at Leamington Spa have all been fantastic during and after the booking of my holiday.
They were knowledgeable on all aspects as we had some reservations in doing our first ever cruise. After our cruise holiday had taken place, we thoroughly enjoyed our experience. Thank you so much

April 26, 2026
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Reply from Hays Travel - Leamington Spa

Thank you for your 5 star review. We are so happy that you are looking forward to your cruise recently booked with Charlene.
Kind Regards
Tracey Rhodes

Rated 5 out of 5 stars

Our holiday was very easy to book with…

Our holiday was very easy to book with the help of Lily in Leamington Spa. The service was quick and efficient and were given all the relevant information we required. Would definitely book with them again.

May 2, 2026
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Reply from Hays Travel - Leamington Spa

Thank you for your 5 star review kind regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Very helpful and clear experience.

Very helpful and clear experience.
A time saving masterclass.
Good advice always given.

May 2, 2026
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Reply from Hays Travel - Leamington Spa

Afternoon Geoff,

Thank you so much for taking the time to book your 2 lovely trips with us, I appreciate the 5* Review!

All the best,
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Customer experience is great

Customer experience is great, Luke always comes up with options leading to booking and his colleagues have been a great help too

April 18, 2026
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Reply from Hays Travel - Leamington Spa

Hi Diana,

Thanks for your 5* review and kind words! Always a pleasure getting you booked on your adventures.
Kind Regards,
Luke

Rated 5 out of 5 stars

Luke

Luke, from Leamington branch,has been so helpful with a group booking . Very impressed as can be very time consuming 👍

April 28, 2026
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Reply from Hays Travel - Leamington Spa

Hi Angela, thank you for your 5* review and kind words. It was a pleasure getting this booked for you all!
Kind Regards,
Luke

Rated 5 out of 5 stars

All the staff are friendly and very…

All the staff are friendly and very efficient

April 26, 2026
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Reply from Hays Travel - Leamington Spa

Hi Ann,

We appreciate you taking the time to share your kind words about our team, we're so happy to hear about your positive experiences with us!

Kind Regards
Luke

Rated 5 out of 5 stars

Another lovely cruise booked with…

Another lovely cruise booked with Tracey. She is so helpful and always gives good advice. Goes the extra mile to ensure we were satisfied with our booking. We always book through Hays Travel because of the personal contact and the friendliness of all the staff

April 21, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Yvonne for your 5* review! It was a pleasure to get your trip booked, thank you for choosing us again. We all hope you have a fabulous time!

Best
Charlene :)

Rated 5 out of 5 stars

So helpful

So helpful
Easy to choose kids holiday

April 17, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review and booking your holiday with us!

Kind Regards
Charlene :)

Rated 5 out of 5 stars

Tracey and Luke are very helpful and…

Tracey and Luke are very helpful and knowledgeable travel agents. It's good to have a chat about chosen destinations and also general topics as well 😀

April 23, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Robert, Thank you for your kind review. It was a pleasure getting this booked for you and I hope you have a lovely time away.
Kind Regards,
Luke

Rated 5 out of 5 stars

All of the team at Leamington go above…

All of the team in Leamington go above and beyond to research and find fabulous holidays. Luke handled my latest booking. Nothing is too much trouble and they remember previous conversations/information which makes for a very personal experience. Would never book through any other firm. Highly recommend.

April 17, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Sue,

Thank you for your 5* review! It was a pleasure to get your trip booked, thank you for choosing us again. We all hope you have a fabulous time!

Best
Luke

Rated 5 out of 5 stars
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Warwick,

Thank you for taking the time to leave us a 5* review. It was a pleasure to get your trip booked for you. I hope you have a fabulous time.

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

The manager dealt with me and was so…

The manager dealt with me and was so experienced as with our last holiday. I am 86 years old it is wonderful to have someone who really makes life so easy for me.
Thank you so much

April 15, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Margaret,

Thank you for taking the time to leave us a 5* review! It was a pleasure to help. We hope you have a lovely time.

Regards
Hays Travel Leamington Spa

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