We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
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We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more
Company replied
We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more
Company replied
Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
106 The Parade, CV32 4DW, Leamington Spa, United Kingdom
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Reply from Hays Travel - Leamington Spa
Has always Friendly, helpfull,never rush you to make a booking will definitely book with again thanks Joe.

Reply from Hays Travel - Leamington Spa
When my grandson was seriously injured in a mountain bike accident. I needed to get to his home in New Zealand as quickly as possible. I spoke to 2 agents who provided exemplary service and got me on a flight within 48 hours. I was really emotional and panicking and they were calm, kind and efficient. I could not of had a better service.

Reply from Hays Travel - Leamington Spa
Joe was very pleasant and helpful, he asked if there were any specific tours or companies we were interested in and went out of his way to make sure everything about the holiday details were clear.

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Booked to go to Jersey via ferry Luke did great job of tying everything together especially with getting help as I am disabled and require assistance with boarding

Reply from Hays Travel - Leamington Spa
Very helpful didnt give up till the right holiday was found.

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
I have always booked holidays both flights and accommodation myself on line. This year I had read the excellent reviews for Hayes Travel so decided to try them. I have now booked three holidays with them! The staff at the Leamington Spa Office are excellent. Nothing is too much trouble. Two holidays I booked with Luke and the experience was so good I returned and booked a later one with Joe.I will never do endless searches on -line again. Leave it to the experts. Thank you for your advice and experience it was a pleasure. Thank you.
Kathryn Bate.

Reply from Hays Travel - Leamington Spa
Tracey at the Leamington branch took our booking. She was really helpful and took time to explain things and go through all the options. The whole experience was fast, efficient and friendly. Thank you Tracey! Liz (for Margaret Jones)

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Michelle was extremely helpful, polite and efficient.
Great service!

Reply from Hays Travel - Leamington Spa
Charlene was helpful and patient with us . Showing us lots of places in our price range . Thank you .

Reply from Hays Travel - Leamington Spa
Joe was extremely helpful
He listened to our requirements
Made good suggestions
Showed us aerial pictures of the area
and what was around the hotel
He Searched for flights to fit around our timings
He had really good knowledge and found a holiday that met our needs

Reply from Hays Travel - Leamington Spa
Michelle was very helpful and sorted out our holiday with the minimum of fuss

Reply from Hays Travel - Leamington Spa
Excellent service when booking another holiday through Hayes travel Leamington Spa yesterday...Tracey went above and beyond to book us such a fantastic deal...Thank you so much once again..

Reply from Hays Travel - Leamington Spa
Lily was really helpful when we went into book our first holiday with our daughter. She listened to exactly what we wanted and needed, and found some great options for us. Thank you Lily!

Reply from Hays Travel - Leamington Spa
Made us very welcome and gave us great service and helped us book a great holiday

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Everyone is so helpful they will try and find what ever holiday you want I would not go to any other travel agents

Reply from Hays Travel - Leamington Spa
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