Hays Travel - Leamington Spa Reviews 

834
TrustScore 5 out of 5

4.9

106 The Parade, CV32 4DW Leamington Spa, GB


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Rated 5 out of 5 stars

We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more

Company replied

Rated 5 out of 5 stars

Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more

Company replied

Rated 5 out of 5 stars

We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more

Company replied

Rated 5 out of 5 stars

Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 106 The Parade, CV32 4DW, Leamington Spa, United Kingdom

  • 01926675665

4.9

Excellent

TrustScore 5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(834)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They found me a reasonable price

They found me a reasonable price

April 15, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Mr Green,

Thank you for your 4* review! It was a pleasure to help book your trip and I am sure you will have a fabulous time!

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Has always Friendly

Has always Friendly, helpfull,never rush you to make a booking will definitely book with again thanks Joe.

April 14, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Morning Julia,

Thank you again for taking the time to leave me a 5* review!

All the best,
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Excellent service at a time of crisis and distress.

When my grandson was seriously injured in a mountain bike accident. I needed to get to his home in New Zealand as quickly as possible. I spoke to 2 agents who provided exemplary service and got me on a flight within 48 hours. I was really emotional and panicking and they were calm, kind and efficient. I could not of had a better service.

March 13, 2026
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Reply from Hays Travel - Leamington Spa

Thank you for the 5 star review, I am really happy that you were able to fly to New Zealand so soon and that my staff members, Luke, Joe & Charlene were able to help.
Kind Regards
Tracey Rhodes
Branch Manager

Rated 4 out of 5 stars

Joe was very pleasant and helpful

Joe was very pleasant and helpful, he asked if there were any specific tours or companies we were interested in and went out of his way to make sure everything about the holiday details were clear.

April 10, 2026
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Reply from Hays Travel - Leamington Spa

Hi Yvonne,

We appreciate you taking the time to share your experience. We are happy to hear that our service was helpful and thank you for booking with us!

Kind regards
Luke
Travel Consultant

Rated 5 out of 5 stars

Happy Holidays

All was good
Good communication etc

April 10, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Richard for the 5 stars, Have a great short stay and hope you get to see the grave of Bruce Lee
Kind Regards
Tracey Rhodes

Rated 5 out of 5 stars

Professional

Booked to go to Jersey via ferry Luke did great job of tying everything together especially with getting help as I am disabled and require assistance with boarding

April 9, 2026
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Reply from Hays Travel - Leamington Spa

Mr Reading,

Thank you for your Jersey booking and your 5* review.

Kind regards
Hays Travel Hays Travel Leamington Spa

Rated 5 out of 5 stars

Very helpful didnt give up till the…

Very helpful didnt give up till the right holiday was found.

March 31, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Eleanor for your 5 star rating, I am really happy that we found you a suitable holiday in Spain.
Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

Very satisfied

Very knowledgeable, pleasant agent.

April 5, 2026
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Reply from Hays Travel - Leamington Spa

Steven,

We appreciate you sharing your experience; we're happy it was so helpful and pleasant for you.

Kind regards
Hays Travel Leamington Spa

Rated 5 out of 5 stars

I have always booked holidays both…

I have always booked holidays both flights and accommodation myself on line. This year I had read the excellent reviews for Hayes Travel so decided to try them. I have now booked three holidays with them! The staff at the Leamington Spa Office are excellent. Nothing is too much trouble. Two holidays I booked with Luke and the experience was so good I returned and booked a later one with Joe.I will never do endless searches on -line again. Leave it to the experts. Thank you for your advice and experience it was a pleasure. Thank you.
Kathryn Bate.

April 8, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Kathryn,

Thank you ever so much for taking the time to leave us a 5* review, it was a pleasure to help get your trip to Spain booked and I am sure you will have a lovely time!

All the best,
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Tracey at the Leamington branch took…

Tracey at the Leamington branch took our booking. She was really helpful and took time to explain things and go through all the options. The whole experience was fast, efficient and friendly. Thank you Tracey! Liz (for Margaret Jones)

April 4, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Liz

We appreciate you taking the time to leave us such a positive review! We're so glad we were able to get the trip booked.

Kind regards
Tracey - Branch Manager
Hays Travel

Rated 5 out of 5 stars

Very satisfied with the staff and…

Very satisfied with the staff and service provided.

March 28, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you Michael for your 5 star review, I am really pleased that you have booked another cruise with us. Kind Regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Michelle was extremely helpful

Michelle was extremely helpful, polite and efficient.
Great service!

April 2, 2026
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Reply from Hays Travel - Leamington Spa

Hi June,

We appreciate you taking the time to leave us such a wonderful review. We are so glad that you found our service helpful and efficient.

Kind regards
Hays Travel Leamington Spa

Rated 5 out of 5 stars

Charlene was helpful and patient with…

Charlene was helpful and patient with us . Showing us lots of places in our price range . Thank you .

April 2, 2026
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Reply from Hays Travel - Leamington Spa

Thank you Sharon for your 5* review. It was a pleasure booking your holiday!

Kind Regards
Charlene :)

Rated 5 out of 5 stars

Joe was amazing

Joe was extremely helpful
He listened to our requirements
Made good suggestions
Showed us aerial pictures of the area
and what was around the hotel
He Searched for flights to fit around our timings
He had really good knowledge and found a holiday that met our needs

March 16, 2026
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Reply from Hays Travel - Leamington Spa

Good Morning Kay,

Thank you so much for taking the time to leave a 5* review! It was a pleasure to help find your holiday and I hope you both have a lovely, relaxing time!

Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Michelle was very helpful and sorted…

Michelle was very helpful and sorted out our holiday with the minimum of fuss

March 26, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your lovely feedback and for the 5 star review, thank you for booking again with us!

Rated 5 out of 5 stars

Another great booking experience

Excellent service when booking another holiday through Hayes travel Leamington Spa yesterday...Tracey went above and beyond to book us such a fantastic deal...Thank you so much once again..

March 26, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your lovely feedback and for the generous 5 star review! We appreciate you trusting us with your holiday.

Rated 5 out of 5 stars

Great experience

Lily was really helpful when we went into book our first holiday with our daughter. She listened to exactly what we wanted and needed, and found some great options for us. Thank you Lily!

March 21, 2026
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Reply from Hays Travel - Leamington Spa

Thank you for your 5 star review, Lily is our new apprentice and we really appreciate your feedback Kind Regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Made us very welcome and gave us great…

Made us very welcome and gave us great service and helped us book a great holiday

March 21, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you so much for spending the time to give Michelle a 5 star review.
Kind Regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Happy Hays!

Fast, efficient and unbelievably helpful.

March 4, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Paul,

We appreciate you sharing your experience with us. Thank you for your 5* review!

Kind Regards,
Luke
Leamington Spa, Hays Travel

Rated 5 out of 5 stars

Everyone is so helpful they will try…

Everyone is so helpful they will try and find what ever holiday you want I would not go to any other travel agents

March 3, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5 star review, we are so pleased that you would only book with Hays Travel and with us of course.
Kind Regards Tracey Rhodes Branch Manager

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