Hays Travel - Leamington Spa Reviews 

835
TrustScore 5 out of 5

4.9

106 The Parade, CV32 4DW Leamington Spa, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more

Company replied

Rated 5 out of 5 stars

Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more

Company replied

Rated 5 out of 5 stars

We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more

Company replied

Rated 5 out of 5 stars

Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 106 The Parade, CV32 4DW, Leamington Spa, United Kingdom

  • 01926675665

4.9

Excellent

TrustScore 5 out of 5

835 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(835)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff in your Leamington Branch are…

The staff in your Leamington Branch are very helpfull and that is why we keep going back since you set up shop there. Nothing seems to much trouble for them, A very big well done to them.

March 8, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you Laurie for booking another cruise with us, once again thank your for the 5 stars Kind Regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Very professional from start to finisĥ…

Very professional from start to finisĥ of booking our holiday and realy good information as well.

March 8, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Anthony Steele,

We appreciate you taking the time to share your experience. We're so glad to hear that you found our service professional and informative throughout your booking.

Luke
Leamington Spa, Hays Travel

Rated 5 out of 5 stars

Great service!!

Great service!!

March 4, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Mark

Thank you for taking the time to leave us a 5* review! It was a pleasure to help

Kind Regards
Michelle

Rated 5 out of 5 stars

Friendly experienced staff

Friendly experienced staff

March 1, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for booking another holiday with us again Mr Swanney and for the 5 star service.
Kind Regards
Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Warm friendly welcome with genuine smiles

Warm welcome with a smile
Nice friendly atmosphere.
We spoke to Joe who was so professional, helpful and spent a lot of time making sure our holiday choice would be suitable. Joe was honest too was n't trying to sell us any holiday. We told him our requirements and he was very thorough. Joe obviously enjoys helping people. Instantly knew he was a good person. Joe is a credit to the company. We booked last year with Hays and will most probably will do in the future. Hayes has a genuine vibe about it as a company.

February 26, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Julie,

Thank you so much for such a lovely 5* review! I am so happy we managed to get you all a lovely holiday to look forward too! Thank you for booking with us again, we really appreciate you coming back to us :)

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Nervous customers

We were nervous customers who have not travelled widely. Our agent understood our concerns and was able to answer all our questions which gave us a lot of confidence, knowing that all air travel, hotel, transfers were booked, paid for and confirmed. We are now looking forward to our Spring holiday feeling very confident

February 4, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your generous five star review and for your lovely feedback. We appreciate you trusting us with your holiday.

Kind regards,
Hays travel Leamington soa

Rated 5 out of 5 stars

Very helpful

Very helpful
And fiendly
And easy

February 24, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Morning Brenda,

Thank you for your 5* review. We're happy to hear that Michelle was helpful, friendly, and easy to work with!

Kind Regards, Hays Travel Leamington Spa

Rated 5 out of 5 stars

Trip to Canada

Our agent, Michelle, had patience with our open holiday brief and persevered till we had an itinerary that worked for us. It took three separate visits to see her, several phone calls with other travel partners and several options for us to choose the right one. Thanks Michelle!

February 17, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Marianne,

We appreciate you sharing your experience. We're happy to hear that Michelle was patient and helpful in creating the perfect itinerary for you. Thank you for your positive feedback!

Kind Regards, Joe, Hays Travel Leamington Spa

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff , nothing was too much trouble.

February 10, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your kind words and lovely feedback.

Kind regards,
Leamington Spa Team

Rated 4 out of 5 stars

Being able to actually go in to somewhere and talk about what you would loke

We were treated with honestly no pushing. Was nice to be able to actually talk to someone face to face. Was very pleasant and helpful.

February 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Bridgit,

We appreciate you sharing your experience with us. We're happy to hear that you were treated honestly and found our team pleasant and helpful in person.

Kind Regards,
Luke

Rated 5 out of 5 stars

Lily was great found the hotel we…

Lily was great found the hotel we wanted and searched through flight options to get us what we wanted. Very thorough ensuring all information was accurate. Friendly efficient service!

February 21, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thankyou so much for your kind words and 5 star review, it means a lot.
I'm glad I could help, hope to see you soon !

Many thanks,
Lily :)

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgable staff member who was happy to spend time looking at different options for our holiday.

February 20, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review Martin and thank you booking your holiday with us :)

Kind Regards
Charlene

Rated 5 out of 5 stars

The service from Luke was excellent.

The service from Luke was excellent.

February 19, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you Judith for the 5 star review, I am so happy you have booked to travel to Lanzarote with Hays Travel Kind Regards Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

Having not traveled abroad for a number…

Having not traveled abroad for a number of years we thought visiting a physical travel agency would be wise. We were helped by Michelle to book our holiday to Corfu, who was very helpful, knowledgeable and friendly and answered all our questions and concerns and was a pleasure to deal with.

February 12, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your kind words and for your generous 5 star review. We appreciate you taking the time to put this lovely feedback! Thank you for trusting us with your holiday.

Kind regards,
Michelle

Rated 5 out of 5 stars

Joe was so knowledgeable and found the…

Joe was so knowledgeable and found the information for the cruise we were booking so quickly and confidently

February 15, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Ann

Thank you for the 5* review! It was a pleasure to help and thank you for booking with us again!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Thank you very much we are very happy…

Thank you very much we are very happy with booking hays travel good service as well thanks again leamington spa

February 13, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for booking another Group with us again Mrs Awesti. We hope you enjoy Morocco
Kind Regards
Tracey Rhodes Branch Manager

Rated 4 out of 5 stars

Very helpful & speedy response to all…

Very helpful & speedy response to all questions to make booking in time to secure discounts

February 3, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 4* review. We appreciate you booking with us and taking the time to leave us such a nice review!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Had a great service nothing to much…

Had a great service nothing to much trouble would definitely go back

February 11, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Hi Neil,
Thankyou for your 5 star review, we are glad you enjoyed your service.

Many thanks,
Hays travel Leamington spa team

Rated 5 out of 5 stars

Faultless experience

From the offset our visit to your Leamington Spa branch was very good. Michelle your employee was very pleasant and helpful from the word go. After giving her our requests on destination and accommodation, she found our wants and needs in a very short time, to which we accepted and made the booking.Very pleased

February 7, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you so much for your kind words and for taking the time to give us a lovely feedback. We appreciate you trusting us with your holiday!

Kind regards,
Hays Travel Leamington Spa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look