We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
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We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more
Company replied
Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more
Company replied
We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more
Company replied
Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
106 The Parade, CV32 4DW, Leamington Spa, United Kingdom
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The staff in your Leamington Branch are very helpfull and that is why we keep going back since you set up shop there. Nothing seems to much trouble for them, A very big well done to them.

Reply from Hays Travel - Leamington Spa
Very professional from start to finisĥ of booking our holiday and realy good information as well.

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Warm welcome with a smile
Nice friendly atmosphere.
We spoke to Joe who was so professional, helpful and spent a lot of time making sure our holiday choice would be suitable. Joe was honest too was n't trying to sell us any holiday. We told him our requirements and he was very thorough. Joe obviously enjoys helping people. Instantly knew he was a good person. Joe is a credit to the company. We booked last year with Hays and will most probably will do in the future. Hayes has a genuine vibe about it as a company.

Reply from Hays Travel - Leamington Spa
We were nervous customers who have not travelled widely. Our agent understood our concerns and was able to answer all our questions which gave us a lot of confidence, knowing that all air travel, hotel, transfers were booked, paid for and confirmed. We are now looking forward to our Spring holiday feeling very confident

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Our agent, Michelle, had patience with our open holiday brief and persevered till we had an itinerary that worked for us. It took three separate visits to see her, several phone calls with other travel partners and several options for us to choose the right one. Thanks Michelle!

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
We were treated with honestly no pushing. Was nice to be able to actually talk to someone face to face. Was very pleasant and helpful.

Reply from Hays Travel - Leamington Spa
Easy to book no hassle all information I needed.

Reply from Hays Travel - Leamington Spa
Lily was great found the hotel we wanted and searched through flight options to get us what we wanted. Very thorough ensuring all information was accurate. Friendly efficient service!

Reply from Hays Travel - Leamington Spa
Very helpful, knowledgable staff member who was happy to spend time looking at different options for our holiday.

Reply from Hays Travel - Leamington Spa

Reply from Hays Travel - Leamington Spa
Having not traveled abroad for a number of years we thought visiting a physical travel agency would be wise. We were helped by Michelle to book our holiday to Corfu, who was very helpful, knowledgeable and friendly and answered all our questions and concerns and was a pleasure to deal with.

Reply from Hays Travel - Leamington Spa
Joe was so knowledgeable and found the information for the cruise we were booking so quickly and confidently

Reply from Hays Travel - Leamington Spa
Thank you very much we are very happy with booking hays travel good service as well thanks again leamington spa

Reply from Hays Travel - Leamington Spa
Very helpful & speedy response to all questions to make booking in time to secure discounts

Reply from Hays Travel - Leamington Spa
Had a great service nothing to much trouble would definitely go back

Reply from Hays Travel - Leamington Spa
From the offset our visit to your Leamington Spa branch was very good. Michelle your employee was very pleasant and helpful from the word go. After giving her our requests on destination and accommodation, she found our wants and needs in a very short time, to which we accepted and made the booking.Very pleased

Reply from Hays Travel - Leamington Spa
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