Hays Travel - Leamington Spa Reviews 

835
TrustScore 5 out of 5

4.9

106 The Parade, CV32 4DW Leamington Spa, GB


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Rated 5 out of 5 stars

We were made very welcome and Luke sorted everything out for us i.e. the flights, insurance and car hire as he did for us for two previous holidays. So much better to discuss options with someone in p... See more

Company replied

Rated 5 out of 5 stars

Bronny had actually been to Krakow in Poland. She gave us useful information, recommended places to visit, restaurants she had been to, even the hotel she stayed in. Bronny is professional, helpf... See more

Company replied

Rated 5 out of 5 stars

We found Hays an easy and fruendly company to deal with. Joe at Leamington Spa organised our holiday for June now we are planning another for September. Joe was on the button getting the best deal... See more

Company replied

Rated 5 out of 5 stars

Lily at the Leamington Spa branch was so lovely and helpful, made the booking experience an ease even with my fussiness when it comes to holidays. Will definitely be back to see Lily to book our futur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 106 The Parade, CV32 4DW, Leamington Spa, United Kingdom

  • 01926675665

4.9

Excellent

TrustScore 5 out of 5

835 reviews

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4.9

All reviews

(835)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful

Really helpful, friendly and knowledgeable staff

January 31, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you James for your 5 star review and for booking your holiday through us!

Kind Regards
Charlene

Rated 5 out of 5 stars

Very helpful took her time to find what…

Very helpful took her time to find what we wanted and matched it. Lovely job michelle.

January 30, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you so much for the lovely feedback and generous 5 star review. We appreciate you trusting us with your holiday.

Rated 5 out of 5 stars

As always Joe at Leamington Spa branch…

As always Joe at Leamington Spa branch found us what looks like a great hoilday, told him what we wanted from our week away and he comes back to us with five options, makes booking holidays so easy and stress free. Thanks Joe

January 27, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you Will for joe's 5 star review,
Kind Regards
Tracey Rhodes
Branch Manager

Rated 5 out of 5 stars

Charlene was very attentive

Charlene was very attentive , calm, and very helpful, when booking a big trip like Canada her kindness, and professionalism goes a long way.
We went through everything, booked the flights, and she could not have been more helpful, thank you Charlene.

January 28, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your lovely review, It was a pleasure to book your flights to Canada and helping you with your holiday!

Kind Regards
Charlene

Rated 5 out of 5 stars

Cheerful and very helpful with…

Cheerful and very helpful with questions.

February 3, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review and for booking your holiday through us!

Kind Regards
Charlene

Rated 5 out of 5 stars

You are always greeted with a smile…

You are always greeted with a smile from all the staff. The staff are realy helpful and nothing is to much trouble.

February 1, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Paul,

We appreciate your kind words and are so glad to hear that our team's helpfulness and smiles made your experience a positive one. Thank you!

Kind Regards
Luke

Rated 5 out of 5 stars

We booked our cruise second time with…

We booked our cruise second time with them. It was straight forward and Luke was very helpful .

January 31, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for booking your cruise with us and Thank you for the 5 star review Kind Regards
Tracey Rhodes Branch Manager

Rated 5 out of 5 stars

The Hays team

The Hays team, and in particular Joe at the Leamington Spa did a fantastic job for us in booking multiple flights for us, we found them to be extremely helpful and professional in assisting us with our requirements.

January 27, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning David,

Thank you so much for taking the time to leave us a 5* review! It was a pleasure to help book your flights and I hope you have a lovely time!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Exemplary Service

We returned to Hays Travel in Leamington Spa to book a holiday with them as we had received, a couple of weeks previously, extremely good customer service. Once again the service and information we received was exemplary. We would definitely recommend Hays Travel.

January 29, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your kind words and for the generous five star! We appreciate you trusting us.

Kind regards,
Leamington Spa

Rated 5 out of 5 stars

High Street holiday

Easy and helpful

January 22, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Mr Mckellar,

Thank you for leaving us a 5* review!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

A helpful, efficient and friendly service

The service provided was very efficient and friendly. The person who dealt with my enquiry went to a great deal of trouble to produce a package which was exactly what I was looking for.

January 27, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Thank you for your 5* review, it was a pleasure to get your holiday booked

Kind Regards
Charlene

Rated 5 out of 5 stars

We have used Hays before and always…

We have used Hays before and always find them helpful.
Staff very professional, listened to our request and took time to compare various holiday options to give us best value.

January 27, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good morning,
Thankyou so much for your 5 star review! I'm glad I could be of help :)

Many thanks,
Lily

Rated 5 out of 5 stars

Very friendly and welcoming

Very friendly and welcoming, gave us lots of information

January 20, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Evening Stuart,

Thank you for taking the time to leave us a 5* review!

Kind Regards
Joe

Rated 5 out of 5 stars

There always helpful i always recommend…

There always helpful i always recommend them to my family and friends.

January 26, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Mary,

Thank you for popping by yesterday to book and leaving us a 5* review!

Many thanks
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Excellent service

As always, we had excellent, friendly and helpful customer service when booking our holiday. A very positive experience and I’m sure we’ll be back to book another trip!

January 25, 2026
Unprompted review
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Morning Sheila,

Thank you so much for taking the time to leave us a 5* review! It was a pleasure to help and I hope you have a fantastic time!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Good experience.

Very helpful and understanding experience, all my questions were answered and everything was explained. I would book with them again.

January 25, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon Rita, thank you for your 5* review!

Kind Regards
Joe
Assistant Branch Manager

Rated 5 out of 5 stars

Very helpful

Very helpful

January 21, 2026
Hays Travel - Leamington Spa logo

Reply from Hays Travel - Leamington Spa

Good Afternoon,

Thank you for taking the time to leave a 5* review. Thank you for booking with us

Kind Regards
Tracey
Branch Manager

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