Lisa is ALWAYS the right option!!! She comes up with the best price every time…answers all my ridiculous questions and is super helpful x
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saga river cruise We spoke to our Hays travel rep. Lisa Barber about a cruise for 2027. At the time the bookings were not yet on sale. However, the day they were available she immediately contacted u... See more
What more can I say about the lovely Lisa, super service totally stress free and an absolute pleasure to book our holiday with her would not book with anyone else
Company replied
As Always Lisa sorted out our holiday for next year! She has become a great friend and her travel experience is excellent! Thank you Lisa...see you soon!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Barber, SR7, Seaham, United Kingdom
- 0191 4324611
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ms Barber was responsive
Ms Barber was responsive, professional and extremely knowledgeable when taking care of my booking. From first contact I was booked within 1 hour. Exceptional customer service. I will definitely use her service again in future and will recommend her to my friends.
June 17, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Louise for such a lovely review and I know you will have an amazing time as you are holidaying with me! xx
Always very helpful and informative
Always very helpful and informative. Have been booking with Hays for many years
May 24, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Janice for your lovely comments, always a pleasure to book your lovely holidays and great to catch up with you too. Best wishes and always here when you need me. Best wishes Lisa x
Lisa is a top class travel agent
Lisa is a top class agent, she looked into all the options we wanted and found the perfect holiday for our family.
June 1, 2024
Reply from Hays Travel - Lisa Barber
Thank you for such a lovely review Debbie, thank you for allowing me to book your lovely family holiday. Best wishes Lisa xx
As always Lisa was amazing very…
As always Lisa was amazing very professional and friendly made it very wasy
May 9, 2024
Reply from Hays Travel - Lisa Barber
thankyou Julie for a fabulous review as always, I know you will love this hotel as personally reviewed by me xx
Amazing , very helpful !
Nothing was a problem booking our holiday with Lisa, she gave us lots of options within our budget , such a lovely lady, definitely recommend booking through Lisa, very prompt at replying to messages too ! Thank you again xxxx
April 26, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Tori for such a lovely review, it was my pleasure getting you a great deal in one of my favourite places too. Thank you so much for your booking and I am here for whatever you need too. Best wishes Lisa xx
excellent service as always
As always, Lisa was extremely helpful and patient in sourcing the ideal holiday that we were looking for. The service never ceases to fail, excellent, thank you.
April 24, 2024
Reply from Hays Travel - Lisa Barber
Hi John & Jackie, thank you once again for your wonderful review, its much appreciated. Always a pleasure and pleased you have another lovely holiday to look forward to later in the same. Much love. Lisa xx
Reply from Hays Travel - Lisa Barber
Hi Cesca, Could not have expected any less a comment from the bestie! Thanks lovely, hunni, chick, partner in crime! xx
Excellent
Lisa was really helpful, friendly and super responsive, as a result we booked our holiday to Mexico and are really looking forward to it. So good to hear from Lisa about people that have been too which helped us choose the right hotel. Nothing was too much trouble and even changing our seats after we had booked 😜. I would highly recommend
March 21, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Clair for such an amazing review & allowing me to organise your lovely holiday too. I am here whenever you need anything at all. Best wishes Lisa
Reply from Hays Travel - Lisa Barber
Hi Brian & Brenda, thank you for your lovely comment. So nice to speak to you both once again & allow me to organise another lovely holiday for you. Anything you need, you know where I am. Best wishes Lisa xx
Friendly and very knowledgeable
February 20, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Colin for the lovely comment, and thankyou for your booking, I am here if you need anything before your holiday too. Best wishes Lisa x
Reply from Hays Travel - Lisa Barber
Thanks for a fabulous review Steve x
Very professional friendly service
Very professional service, fast efficient and completed in a very short time. All was explained in a friendly competent manner so there were no doubts as to the details of the holiday.
Detail was also given about hotel location, things to do and the amenities and services provided by the hotel. We felt confident that this was a good value holiday suitable for our needs.
February 13, 2024
Reply from Hays Travel - Lisa Barber
Thankyou Colin for such a lovely review. Glad to get you booked on a good deal, all paperwork will be dropped for you within the next hour too. Thanks again for your booking. Best wishes Lisa
Invaluable information
Invaluable information about the hotel and resort. Great guidance and all questions answered quickly.
January 16, 2024
Reply from Hays Travel - Lisa Barber
Hi Lynne, thank you for such a lovely review, thank you for allowing me to organise your family summer holiday and here whenever you need me. Best wishes Lisa
Friendly service and gave good advice
November 18, 2023
Reply from Hays Travel - Lisa Barber
Hi Wendy, thankyou for your lovely review, I just know you are going to be cruise converts after your trip! Here whenever you need me. Best wishes Lisa xx
Good with prices and discussion on the…
Good with prices and discussion on the holiday and taking time when we talking about the resort
November 16, 2023
Reply from Hays Travel - Lisa Barber
Hi Anne, thank you so much for the lovely review and thankyou for allowing me to organise your next holiday, something nice to look forward to early next year. take care and let me know if you need anything at all. Best wishes Lisa x
Lisa made everything so easy.for me. would definitely recommend her
Lisa made everything so easy.for me, nothung too much trouble
June 26, 2023
Always amazing service from Lisa
Always amazing service from Lisa, her knowledge and help are outstanding, I wouldn’t use anyone else! Thanks again Lisa 😊
June 1, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.